Here's how you can navigate a layoff in the technical support industry.

First, assess the situation objectively. Understand the reasons behind the layoffs and how they affect your position. Recognize the skills and experiences you possess and identify any gaps. This honest self-assessment will help you understand your market value and where you need to improve.

Losing your income and sense of identity can be traumatic if you have been laid off from your job. The advice that I share with people who reach out to me is to "pause, assess and acknowledge" the layoff, so that you can properly process the event and put a plan of recovery in place for yourself and your family. It is never a good approach to appear desperate for a role with any employer, so it is important that you evaluate your professional profile, your strengths and your transferrable skills that you will use to market yourself for your next role. Don't be afraid to seek help from your professional network, trusted friends or industry colleagues. Make sure that you are focused and ready to start job hunting with clear roles in mind.

In the rapidly evolving tech industry, staying current is crucial. Identify in-demand skills and certifications relevant to technical support. Invest time in online courses, workshops, and certifications to enhance your expertise. This not only makes you more attractive to potential employers but also increases your confidence.

Networking after a layoff is crucial for finding new opportunities and maintaining your professional connections. However, many people approach networking incorrectly which can make the networking encounter awkward (i.e. asking for a job). I recommend reaching out to close friends or colleagues who you have maintained good relationships with, know your work ethic and the value you bring to an organization. Create a short message that you can use/re-use when networking which explains what help which you are seeking. Once your "bounce back plan" is in place, set regular goals for yourself each week to stay on track with your job-hunting activities. Remember, the goal of networking is to build relationships and share your expertise.

Networking is vital in finding new opportunities. Reach out to former colleagues, join professional groups, and attend industry events. Use platforms like LinkedIn to connect with industry professionals and recruiters. Networking isn't just about finding a job; it’s about building relationships that can offer support, advice, and opportunities.

Exploring new career options after a layoff can be both challenging and exciting simultaneously. One critical piece of advice that I offer to people I mentor is to never limit yourself to your current situation. Take inventory of what skills you possess or need to upgrade, know your value and apply them to your next opportunity. In many instances, I have had friends and colleagues who moved into a completely new industries where their skills were applicable. Others used the layoff event to transition from the corporate life to full entrepreneurship. Finally, there are the boldest group of colleagues who simply sold everything they had in the US, took their savings and investments and moved to another country! The choice is always yours.

Preparing for a job interview is crucial for success. Always research your target company's mission, role, values and recent news. Be prepared to share how your background, experience and skills can help support the company's mission and business objectives. Storytelling in a concise and meaningful manner will be key whether you are in person or virtual, so practice with a trusted colleague or friend, and if you must in front of a mirror. Develop your insightful questions to ask the interviewer based on this research to demonstrate that you have done your homework. Remember it is important to show confidence without appearing arrogant or "all knowing". Finally, share your openness to listen, learn and understand the company culture.

Layoffs can be a catalyst for positive change. Stay adaptable and open to new roles or industries. Consider freelancing, consulting, or even roles in adjacent fields where your skills are transferable. Embracing change with a positive mindset can lead to unexpected and rewarding opportunities.

A layoff can be emotionally difficult. Take time to process it before diving into a job search. Focus on your strengths and transferable skills. Network with trusted contacts and create a clear message about the kind of help you seek. Explore new career options and don't be afraid to consider a complete change. When interviewing, research the company thoroughly and showcase how your skills align with their needs. Project confidence but remain humble and eager to learn. By following these steps, you can navigate the job hunt effectively and emerge stronger than before.