Here's how you can navigate difficult conversations with coworkers during a layoff.

1 Prepare Well

Before initiating a tough dialogue with a coworker about layoffs, it's essential to prepare. This means understanding the layoff process, the reasons behind it, and how it will affect your team. Gather all the facts and be ready to answer questions. Anticipate their concerns and think through your responses. Preparation also involves getting yourself in the right mindset. Stay calm and composed, and remember that your goal is to be helpful and supportive, not to escalate the situation.

2 Listen First

When the time comes to talk, start by listening. Your coworker may have a lot of emotions and thoughts they need to express. Give them space to voice their concerns without interruption. This doesn't just show respect; it also gives you valuable insight into their perspective, which can guide the rest of the conversation. Active listening involves acknowledging their feelings and summarizing their points to ensure you've understood them correctly. This can help de-escalate any tension and build a foundation of trust.

3 Be Empathetic

Empathy is crucial during layoffs. Show genuine concern for your coworker's situation. Acknowledge the difficulty of the situation and validate their feelings without minimizing their experience. This can help alleviate some of the emotional burden they might be carrying. Empathy doesn't mean you have to have all the answers; sometimes, just being there to listen and understand is enough to provide comfort during these tough times.

4 Communicate Clearly

Clear communication is key. Be honest about what you know and don't know. Avoid jargon or vague statements that could cause further confusion or distress. If there are certain topics you're not at liberty to discuss, explain this boundary respectfully. It's better to be upfront about limitations than to make promises you can't keep or provide misinformation. Clarity helps manage expectations and prevents misunderstandings.

5 Offer Support

Offering support can take many forms—whether it's helping them understand their options, pointing them towards resources for finding new employment, or simply being there as a sounding board. Let them know they're not alone and that there are paths forward. Sometimes, practical assistance, like reviewing a resume or practicing for interviews, can be incredibly helpful. Show that you're willing to help in whatever way you can.

7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?