Here's how you can navigate a customer's request for a discount or special offer during an interview.

Effective understanding the company's policy and explaining in the details to the customers the possibilities of his request. If the request doesn't contradict the company's pricing policy you go ahead and Grant their request and if it's does there should be a way out of it

Explain company's policy or limitations by maintaining professionalism & acknowledge the customer's request. Explain features of your product and explore alternatives (bundle deals, extended warranties, loyality rewards, referral discount). if there is any possibility of discount negotiate wisely. Reiterate the value they'll receive. End the conversation on a positive note.

It is very Important to understand the Urgency of the Customer and to co-insight with the Company policy also have a Brief of the Vendors to carry out the Request on the Discount or the Scheme offered by the Company. During an interview with the Customer be delightful and humble with the customer to validate their Presence and the product Cost on which we are Negotiating. Pricing is something very critical to understand while delivering high standards of service. Also keep the customers notions intact with extra patience. As we know that The Customer is the King. Every effort to control and serve wisely will contribute to Brand Identity. So without any hesitation articulate the Difference between your product and competitors in the market.

"Clarifying Policies": When addressing a customer's request for a discount or special offer during an interview, it's important to ensure that any company policies regarding such matters are clearly explained. This involves articulating the specific rules and guidelines that govern discounts and promotions within your organization. For example, if there are ongoing promotions or sales campaigns, it's essential to outline the details of these initiatives, including any applicable timeframes, eligible products or services, and associated discounts. This helps the customer understand the context within which their request is being considered and enables them to make an informed decision.

A mi me funciona saber los gastos brutos en materia prima y cuánto rinde por producto saco mínimo un 50% del coste total más un colchón de 30 a 40% que me permite dar un peque?o detalle como regalo a mi cliente u si busca descuento por membresía. Asegurándome que me quedé de 50 a 55% de ganancia bruta con todo y el personal pagado.

Hay varios motivos por los que un cliente puede pedir un descuento, y para eso debemos conocer bien nuestro mercado... Puede que nuestro cliente, como uso social, tenga la percepción de que el regateo es algo necesario, o puede que efectivamente esté pasando por alguna situación en la que necesite nuestro producto y tenga dificultades para pagarlo. En cualquier caso tenemos que ser capaces de comprender las circunstancias que está atravesando y por qué se ha producido esa situación, no sólo fidelizas al cliente porque muestras interés genuino, sino que además puede que te suceda con más clientes y esto te haga darte cuenta de que tu buyer persona no está correctamente determinado.

Concuerdo con la idea de que el usuario puede solicitar algo en especifico, háblese de un descuento o trato diferente, por una razón diferente a la que pensamos, por lo que el mostrar empatía es un factor clave al momento de tratar con ellos. Como seres humanos tenemos puntos de vista distintos, por lo que el tratar de escuchar y empatizar sin precios será clave al momento de llegar a un mutuo acuerdo.

"Understanding the Customer's Needs": This involves more than just hearing the customer's request; it requires actively listening to discern the underlying reasons behind their desire for a discount or special offer. By engaging in attentive listening, you can uncover valuable insights into the customer's motivations and preferences. For instance, the customer's request for a discount could be driven by competitive factors, such as awareness of lower prices offered by competitors. In such cases, it's essential to understand the competitive landscape and position your offering effectively to address the customer's concerns while highlighting its unique value proposition.

"Exploring Alternatives": If you find that offering a discount isn't a feasible option, it's essential to explore alternative solutions that can still address the customer's needs and concerns effectively. Additionally, offering flexible payment options can be a viable alternative to discounts. Providing installment plans, deferred payment schedules, or financing options can make it easier for customers to afford your products or services without compromising on price. By exploring these alternatives, you demonstrate your willingness to accommodate the customer's needs and preferences while still maintaining the value of your offering. This flexibility can help strengthen customer relationships and increase satisfaction.

Para llegar a un acuerdo beneficioso para vendedor y cliente, es necesario tener una escucha activa, de este modo mediante una conversación fluida y exposición de distintos puntos de vista, será más fácil identificar que es lo que realmente busca el cliente al proponer una modificación en precio o condiciones, de este modo, si no es posible aceptar lo que el cliente pide, se le podrá ofrecer una opción similar con la cual se sienta completamente satisfecho.

Receiving loyalty, Trust and imposing Brand Outcome is really crucial for developing a Brand Identity and Customer Integrity. Having said that an expert should always keep the Costing, Product and Service cost in Consideration. An appropriate Negotiation Term with the Customer will uprise not only the Brand Identity but also the Overall Face of the Company. Promotional Schemes will add value to the Sales Procedure, also will input overall Customer Satisfaction. And all that not to be said ! is the Moto of earning Goodwill should be taken care of at an Impulse.

I learnt it when I was learning about how to keep and maintain Everlasting relationship with the Customer and follow up to upsell a new Product or service. Follow up with a Seasonal Gift Card or a Membership Scheme also can provide An Affordable Gift on their Birthday or something touchy as in a Spiritual Bond with the Customer like a Present ?? in the Holiday season. Remember Following up is very Intact with the Brand image if you lose the Customer's Will of purchasing it's a clear no that you will not be able to maintain Long term Relationship with the same. So lastly without making any mistakes collect Their Info. By approaching them with an Online form over an Email or Google forms or You may inquire on a quick Call.

If the customer wants something from me. That is a golden opportunity. You first respond to test the level of sincerity that this customer is showing. Assuming that they are real you proceed to accommodate their expectations. Don’t talk about “rules” . Talk about your services. My extending your commitment to our company we are then expanding your products, offering more services and providing complete follow through all the time. Something that he wants and something that helps us. A win win.

I would also like to add some more insights like even if you lose your customers trust rebuilt it with occasional ?? or Holiday Packages, Fuel discounts, Discounts on Accessories and Jewelry for womens or Fund a free workshop for Their Kids with the Crosswords or Help them rejoice at the Gaming Zones. I mentioned all this because Kids get Bored up on those occasions. Like Anniversary or Birthday or Baby Shower or Home warming ceremony. Keep a Fully integrated CRM which helps you track and keeps you in intact with your valuable customers. Lastly dont try to control your sales untill you see the company is over a bad Goodwill or in poor impression in the market.Do not over advertise in the Market which secretly will bring negative impression.