Here's how you can navigate conflicts between colleagues or team members with key skills.

Alex, a software developer, struggled with misunderstandings at work. Tasked with leading a challenging project, Alex sought advice from a mentor, Sarah. She emphasized the importance of listening and understanding team members' emotions. Following Sarah's advice, Alex began meetings by asking how everyone felt, listening carefully to their concerns. This simple act of empathy helped the team work better together, leading to a successful project. Alex learned that truly listening and understanding others were key to overcoming career challenges and building strong relationships. "It is not about your skills or position, it is about understanding people and how your behavior cary the right meaning of understanding other"

Na minha vivencia profissional posso afirma que a grande, se n?o a maior fonte do conflito se dá pela má condu??o do processo de comunica??o. Entre o locutor que fala e o ouvinte pode haver lacunas interpretativas. Um acredita que se expressou bem e de forma coesa e o outro sem entender a mensagem. Desta forma, comunicar claramente, fazer-se entender e verificar que o ouvinte tenha intendido a mensagem, eliminaria ruídos e possíveis conflitos.

Trying to understand the situation with an objective perspective is the key point of navigating the conflicts… By using open ended question forms and some of coaching methods, it is mostly possible to find the root cause’s behind the problems…

It's clear that individuals with specialized skills often require special attention. It's not uncommon for people with high IQs to have lower emotional intelligence (EQ), especially those with key technical skills. As a team lead or manager, it's essential to first ensure that they understand everyone is working toward a common goal. Emphasize that conflicts can hinder achieving excellence in the team's work. Additionally, recognizing and appreciating each team member's contributions and providing motivation are crucial components for maintaining a productive and harmonious work environment.

Neutrality is the key if you are manager or hold a leadership role. But it doesn’t mean that you don’t do anything about it, actually you provide guidance to pursuit the truth and clarification. How? Simply giving the same instructions and advices for both sides. It’s fundamental the research of data which adds further details about the conflict/event; setting up a path of common steps and goals for both sides again; harmony and respect should be the basement of the negotiation. Your covered goal should be always something which both of them may have in common ;)

la neutralité lors de la gestion du conflits est un point primordiale, il ne faut pas prendre une position ou se baser sur un historique où sur des paroles reporter, seule les explications des parties concerner et l'analyse des faits permet de prendre une décision.

Manter a neutralidade é crucial para mediar conflitos de forma eficaz. Quando você se posiciona como um facilitador imparcial, cria um espa?o seguro para que todas as partes expressem suas preocupa??es sem medo de serem julgadas. Essa postura neutraliza possíveis preconceitos e garante que todas as vozes sejam ouvidas de maneira justa. Ao focar nos fatos e no impacto do conflito sobre os objetivos da equipe, você ajuda a redirecionar a conversa para a resolu??o, em vez de permitir que as emo??es ou preconceitos dominem a discuss?o. Essa abordagem n?o só promove uma resolu??o mais rápida e eficaz, mas também refor?a a confian?a nas suas habilidades como mediador, fortalecendo o respeito mútuo entre as partes envolvidas.

Communicating clearly is crucial to navigating conflicts between colleagues or team members. Clear communication helps to address conflicts constructively, strengthening team relationships and productivity. By employing such skills, you can: - Diffuse tension - Identify common goals - Explore mutually beneficial solutions - Foster a collaborative environment - Resolve conflicts efficiently

Setting the rules of professional and ethical environment is a must. Where the mutual respect comes first and the team 's conversations follows the general ethical rules.

Be sure you have clarity on what you actually need, not just want, before sharing. You can’t always get what you want but there are many way to fulfill needs. Be creative.

Une communication claire, concis avec la reprise des points essentiels recenser lors de l'écoute et proposition de solution ou un arrangement avec un ton adapter à la situation.

Estabelecer um tom de respeito e colabora??o na comunica??o é fundamental. Quando todos se sentem respeitados e valorizados, mesmo em situa??es de desacordo, é mais provável que contribuam positivamente para a busca de uma solu??o. Isso cria um ambiente onde o diálogo construtivo é possível, permitindo que as partes envolvidas encontrem solu??es mutuamente benéficas, em vez de se fixarem em uma postura defensiva ou confrontacional. Em sua prática profissional, aplicar esses princípios pode n?o apenas facilitar a resolu??o de conflitos, mas também fortalecer a rela??o com seus clientes, mostrando que você valoriza uma comunica??o clara, respeitosa e focada em solu??es.

Plus que la notion d'empathie, j'invite les personnes à comprendre que le point de vue de l'autre correspond à sa vérité. L'enjeu est de comprendre que dans un conflit la vision de la situation se fait sous un autre angle. Cette posture permet de ne pas s'impliquer et à pour avantage d'ouvrir plus facilement l'écoute car il favorise la neutralité.

One thing I found really helpful was understanding emotional intelligence, where empathy is an important aspect. Navigating gray areas between our feelings, the feelings of others, and how to manage emotions in the workplace can be tricky. I felt as a leader, understanding my own emotional IQ was crucial and would seek education to help me grow. I highly recommend any of the LinkedIn courses as a great starting place. When we have a better understanding of/ develop our own emotional intelligence, it creates the space for us to stay open-minded and solution-oriented when communicating colleagues.

A empatia é essencial na resolu??o de conflitos, pois promove a compreens?o mútua sem exigir concordancia. Ao encorajar a considera??o das perspectivas alheias, você transforma tens?es em oportunidades para colabora??o. Isso facilita uma comunica??o mais eficaz e construtiva, ajudando a resolver problemas de forma mais harmoniosa e fortalecendo as rela??es.

Identifying common objectives or interests can be crucial in resolving conflicts. By highlighting shared goals or values among team members, the focus shifts from individual complaints to collective aspirations. This shared purpose becomes the foundation for building compromises and fostering collaboration. When team members are reminded of the bigger picture, it becomes easier to set aside minor disputes and work together towards a common goal. This approach emphasizes the importance of finding common ground, which can serve as a turning point in conflict resolution.

Identificar objetivos comuns é uma estratégia chave na resolu??o de conflitos. Quando você destaca os interesses ou valores compartilhados, o foco muda das queixas individuais para as metas coletivas. Esse propósito comum serve como uma base sólida para construir compromissos e promover a colabora??o. Ao lembrar a equipe do objetivo maior, pequenas disputas tendem a ser superadas, facilitando o trabalho conjunto em prol de um bem maior.

Todos tenemos algo en común, algo que nos movió a tomar la decisión de formar parte de la organización, es cuestión de ser garantes de recordarlo y de actualizar el porque haces lo que haces?

One solution most people don’t concern is developing a plan for post-conflict. Take the time to discuss how any agreements will be implemented and what will happen if the agreement isn’t kept. Discuss how to ask for another discussion when future disputes arise. What you jointly want to share with bystanders or others who ask about the conflict. Taking these steps will help you stay aligned in the future. If you have trouble with this, find an Ombuds to help you.

Offer solutions based on your own experience and not entirely on perception. The more it becomes personal to you, the more that you can elaborate the thought with success

Excellent 6 points approach. However, I think the Offering solution will be the toughest of them as the solutions offered must be acceptable by both parties to support the closure of their conflict otherwise all the other 5 points mentioned becomes irrelevant.

Após seguir os passos de escuta ativa, neutralidade, comunica??o clara, empatia e identifica??o de interesses comuns, o próximo passo é propor solu??es. Apresente medidas práticas que abordem as preocupa??es levantadas, mantendo-se aberto a feedback e disposto a ajustar as propostas para garantir equidade e eficácia. Ao adotar uma abordagem proativa e focada na solu??o, você facilita a supera??o do conflito e promove um ambiente de trabalho mais harmonioso e colaborativo.

I’ve found that the most effective leaders are those who view conflict not as a roadblock, but as an opportunity for growth. One experience stands out: a team was at odds over resource allocation. By facilitating a session that encouraged each member to articulate their needs and concerns, we identified overlapping interests and developed a shared plan. This approach not only resolved the conflict but could boosted team collaboration by 30% #Harvard. It’s crucial because unresolved conflicts cost companies millions annually in lost productivity. Leaders who actively listen, remain neutral, and propose solutions foster a more harmonious workplace and drive innovation. Follow me for more practical insights on mediation and leadership!