Here's how you can navigate client feedback and criticism in the conference industry.

Ce premier point me semble essentiel. Trop souvent, la réaction naturelle face à une critique est de commencer à réfléchir à ce que l’on va répondre alors même que la personne est encore en train de parler. L’avantage de faire preuve d’écoute active face à une critique est que l’on va pouvoir vraiment comprendre le point de vue de notre interlocuteur, qui est toujours bon à prendre. Il sera ensuite essentiel de verbaliser l’accueil sincère de la critique, avant d’y répondre d’une manière ou d’une autre.

En cualquier ámbito, la atención debe centrarse en el cliente. Es importante recordar que no siempre los clientes están dispuestos a compartir sus opiniones. Por ello, cuando se recibe retroalimentación, es crucial prestar especial atención a lo que el cliente expresa. Esta retroalimentación proporciona información muy valiosa que puede servir como puntos de mejora a nuestro producto o servicio.

Active listening is essential for effective feedback management. When clients share their thoughts, give them your full attention. This shows respect and openness to their input. Remember, the goal is understanding, not immediate agreement or disagreement. After listening, take actionable steps. Whether refining processes or addressing concerns, incorporating feedback into workflows demonstrates commitment to improvement.

One essential skill for a leader is listening. During a meeting with my client, I remained silent for 30 minutes. This is when the breakthrough occurred because I knew she needed more time to express herself fully. I recommend exercising restraint to enhance your active listening skills.

Totally agree, often a person is just looking to be heard. They understand you can't fix it or solve it but they want to know that they had a voice in the situation and that someone took the time to listen to that perspective.

Objective means?not influenced by personal feelings or opinions in considering or representing facts. An objective perspective refers to a viewpoint or approach that is unbiased, impartial, and based on facts and verifiable evidence.

Estar a la defensiva no ayudará, hacia la crítica ajena si está hecha con respeto y consideración, debe tenerse una aptitud receptiva, que permita revisar ?? nuestro comportamiento, si se trata de una crítica constructiva. Por eso la actitud defensiva se ejercerá en caso de crítica fácil o carente de fundamento q tiende al descrédito

Processing feedback objectively is a great way to find small ways to make big improvements to the overall customer experience.

La objetividad sobre tu experticia al momento de recibir criticas debe estar bien cimentada, ya que en muchas ocasiones solo quienes creen saber o tener la verdad se encargaran de querer desprestigiarte, pero ello no debería ser factor a considerar en tu proceso de crecimiento y mejoramiento continuo en conferencias.

Its very important to firstly know the facts with clear understanding so that you stay in objective with a constructive feedback and maintain better client relations.

Here are some questions to ask yourself and potentially your clients to gain valuable insights: Understanding the Feedback: Specificity: Can you elaborate on what you liked/disliked about (specific aspect of the event)? Expectation vs. Reality: Did the event meet your expectations? If not, in what areas did it fall short? Root Cause: What do you think caused the issue (e.g., communication breakdown, vendor issue)? Actionable Insights: Impact: How did this aspect of the event impact your experience/goals? Improvement Ideas: Do you have any suggestions on how we could improve this for future events? Priorities: If we could change one thing about the event, what would have the biggest positive impact?

I feel it's pivotal that not only we ask questions but consider the way in which we ask questions. It's helpful to think about the presenter or panels intention and learning objectives as they relate to the questions that arise Within us. When asking questions it's especially important for us to be specific or seek more resources to begin our thought processes from a neutral standpoint. Where did the presenter/panelist get their resources from? How experienced are they in the application of their ideas/concepts? What tools might I need?

When a process of communication takes place, its imperative to ask question for clarity and transparency with better understanding during negotiation or any specific issues to discuss

El parafraseo consciente y la repregunta con fines aclaratorios pueden ayudar a conocer realmente qué busca el otro de nosotros

Fazer perguntas é uma parte fundamental do processo de feedback. Isso n?o apenas ajuda a esclarecer e entender melhor o feedback recebido, mas também comunica ao cliente que você valoriza suas opini?es e está ativamente buscando melhorar. Essas práticas n?o só ajudam a identificar áreas de melhoria, mas também fortalecem a rela??o com o cliente, mostrando que você está comprometido em fornecer um servi?o excepcional.

It has been my experience that listening to your client’s needs is foremost but with your experience and expertise you must use your professional judgement to make the right decision because if what they want will not work the error rests on you!

It has been my experience that listening to your client’s needs is foremost but with your experience and expertise you must use your professional judgement to make the right decision because if what they want will not work the error rests on you!

To listen, communicate, understand and acknowledge concerns is crucial. If there are concerns it is very important to build trust, commitment and empathy to have the leverage to mitigate to a solution with a positive address with a possible solution.

Un gran ejercicio para trabajar con las críticas es tomar todas y cada una de ellas como una verdad absoluta. No quiero decir con esto que así lo sea, pero ?pensaste alguna vez desde el lugar de la otra persona? si te pones en "sus zapatos" seguramente descubrirás que hay mucho más detrás de lo que te está diciendo y quizás haya tarea por hacer para usted.

La Aportación de ideas del otro le hará partícipe del proceso a abordar en cuestión, mejorando la relación entre miembros , en caso de ser formuladas de manera incorrecta habrá que aportarlas de forma correcta y comprensible para todos

When one realises with clear understanding that a change is needed...its best to act immediately to implement changes by prioritizing adjustments that will add significant impact on clients satisfaction and quality of conference services.

Our process includes gathering all feedback, the good and bad and processing that into what we can change, add, remove, going forward. If it is something that was raised repeatedly, we will promote the change. This is a great opportunity to not only improve our show, but to let our customers know that we value their input and we action their ideas.

El texto contiene varios errores en cuanto a la manera de comunicarse con el lector. Unas veces tutea y otras usa el trato de usted. Igual sucede con los títulos. Falta homogeneidad.

Learning from failure is key to your growth in event production. Use the criticism to identify areas for professional development. Perhaps there's a need to enhance your communication skills, better manage your time, or invest in more reliable technology. Whatever the case, commit to making the necessary changes. Adapting is not just about fixing what went wrong; it's about evolving your approach to be more effective in the future.

La reflexión va de la mano del la perspectiva de cambio, enfocándonos en mejorar nuestras falencias y fortalecer nuestras virtudes, para que esto sea un continuo mejoramiento no solo en nuestra vida profesional sino también en nuestra vida personal y relacional.

Para poder mejorar de forma consciente servirá tanto la felicitación como los errores detectados, en mensaje , documentación y público . Que harán que el ponente que revise aprenda de sí mismo y de la experiencia