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Here's how you can impress your managers in Social Selling by exceeding customer expectations.

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In the dynamic realm of social selling, where building relationships with customers through social networks is key, standing out to your managers means going above and beyond in customer interactions. By mastering the art of social selling, you can not only meet but exceed customer expectations, ensuring they feel valued and understood. This leads to increased customer satisfaction, loyalty, and ultimately, sales—all of which are sure to impress your managers.

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Philip Gozzi

Stella Sales | Stj?rns?ljarpodden | ?kad F?rs?ljning med LinkedIn
Ekta Oswal

Marketing Operations and Content Lead @JobPixel Email Marketing | Content Creation & Strategy | Social Media | Blog…

1 Know Your Client

Understanding your client's needs and preferences is crucial in social selling. Take the time to research their business, industry trends, and the challenges they face. By demonstrating a deep understanding of their situation, you can tailor your interactions and solutions to fit their specific needs. This personalized approach shows your dedication to providing value and can set you apart in the eyes of both your clients and your managers.

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Philip Gozzi

Stella Sales | Stj?rns?ljarpodden | ?kad F?rs?ljning med LinkedIn
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The most important thing is to give your target group a great value. Bring Value without selling. You can do that both with text and picture content and videocontent.

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2 Engage Authentically

Authentic engagement on social platforms is vital. You should aim to build genuine relationships rather than pushing for a sale at every opportunity. Respond to comments, share relevant content, and participate in discussions to show that you're interested in your clients as people. This builds trust and rapport, which are essential for successful social selling and can lead to recognition from your managers for your commitment to fostering strong customer relationships.

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Philip Gozzi

Stella Sales | Stj?rns?ljarpodden | ?kad F?rs?ljning med LinkedIn
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If you give you will probably get. But you need to give first. The more you give the more you will get back. Thats what I have learned during my 9 active years on LinkedIn.

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3 Offer Insights

Providing valuable insights can significantly enhance your social selling efforts. Share your expertise by posting informative content that addresses common questions or issues in your industry. By becoming a go-to resource for helpful information, you'll not only attract more clients but also demonstrate to your managers that you're an asset to the team, capable of driving engagement and establishing thought leadership.

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4 Monitor Feedback

Paying close attention to customer feedback on social media is another way to excel in social selling. Monitor comments, messages, and reviews to understand client sentiments. Address concerns promptly and use positive feedback as testimonials. This proactive approach shows your managers that you're committed to continuous improvement and customer satisfaction, which can lead to better performance evaluations and opportunities for advancement.

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5 Adapt Quickly

The ability to adapt quickly to changes in the social selling landscape is a trait that will impress your managers. Whether it's new social media features or shifting customer preferences, staying ahead of the curve demonstrates your agility and willingness to innovate. By embracing change and leveraging new opportunities, you can provide exceptional customer experiences that exceed expectations and highlight your value to the company.

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Ekta Oswal

Marketing Operations and Content Lead @JobPixel Email Marketing | Content Creation & Strategy | Social Media | Blog Writing | Demand Generation | Campaign & Workflow Management | HubSpot Specialist | SEO Optimization
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To impress your managers in Social Selling by exceeding customer expectations, focus on a few key strategies: Know your clients by understanding their needs and pain points thoroughly. Engage authentically by building genuine relationships and personalized interactions. Offer valuable insights by sharing relevant industry knowledge and solutions. Monitor feedback diligently to address concerns promptly and improve continuously. Adapt quickly to changing client needs and market trends, demonstrating flexibility and commitment to customer satisfaction. These practices will showcase your proactive approach and dedication to delivering exceptional value.

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6 Follow Up

Following up with clients after initial interactions is a key component of successful social selling. Whether it's a simple thank you message or a check-in to see if they have any further questions, this step shows that you care about their experience beyond the sale. Consistent follow-ups can lead to repeat business and referrals, showcasing your dedication to customer service and making a positive impression on your managers.

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Philip Gozzi

Stella Sales | Stj?rns?ljarpodden | ?kad F?rs?ljning med LinkedIn
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If you want to be able to make Social Selling being just Social Selling (not only Social) you need to master your follow-up. Start conversations and have a strategy for your leads-funnel??

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can impress your managers in Social Selling by exceeding customer expectations.

1

2

3

4

5

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1 Know Your Client

2 Engage Authentically

3 Offer Insights

4 Monitor Feedback

5 Adapt Quickly

6 Follow Up

7 Here’s what else to consider

Social Selling

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Here's how you can impress your managers in Social Selling by exceeding customer expectations.

1

2

3

4

5

6

7

1 Know Your Client

2 Engage Authentically

3 Offer Insights

4 Monitor Feedback

5 Adapt Quickly

6 Follow Up

7 Here’s what else to consider

Social Selling

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