Here's how you can harness emotional intelligence for effective communication with diverse community groups.

The awareness of your emotions is the first step, followed by naming them. People often attribute eagerness to every "bad" mood or feeling. But the reality is that being angry is just one of the 100 moods in the mood meter scale I learned from Mark Barckett, Founding director of the Yale Center for Emotional Intelligence and Professor in the Child Study Center. Once you recognize the emotion, then you can start managing it. Managing emotions is an everyday task, and perhaps you will experience the same as me; I discovered that the action that activated that feeling was just the drop that made me explode, but it is not the principal reason. You can only communicate what you understand, which is essential. Knowing yourself is imperative.

Harnessing emotional intelligence for effective communication with diverse community groups involves actively listening, showing empathy, and being culturally aware. By understanding and valuing different perspectives, we can build stronger, more inclusive connections and foster a sense of belonging for everyone.

At times, I become frustrated because I am unable to express my thoughts as quickly as they occur in my mind. People who know me well can see this. I'm learning to be patient and attentive to what others have to say. This has helped me to reconsider my thoughts and approach problems from a different perspective. A few months ago, I was always trying to think like my boss, striving to be the perfect employee. However, I realized that this approach was not productive because I was not listening to what was actually required. Instead, I was acting on what I thought my boss needed. Since we cannot read minds, I had to learn to listen carefully and understand what was asked of me before taking action.

Fa?a perguntas, n?o interrompa o outro, tire dúvidas, use palavras para demonstrar que está escutando, reconfirme o que foi conversado

At work, we feel like we're in the zone when we're part of a team that we can easily blend in with. However, sometimes we may find ourselves in an environment that's different from what we're used to, making it challenging to feel like we belong. This can be due to various factors such as cultural or age differences, as well as external factors. Empathy plays a vital role in building human relationships as it allows us to understand where the other party is coming from. In a professional setting, being empathetic towards others helps in determining the appropriate level of management needed and fosters better connections.

To communicate effectively, it's crucial to understand the topic. If you cannot simplify it enough to explain it to a child, then you need to rephrase or study it more thoroughly. There is a difference between merely talking and actually communicating, and it's important to be able to demonstrate your expertise when communication is your profession. To achieve this, it's essential to prepare key messages for the three dimensions of communication: informing, persuading, and calling to action. Knowing who your audience is and what you are expecting from them will also help you to communicate more effectively. By being clear about your expectations, you can ensure that your message is delivered clearly to your audience.

Many people get frustrated when the other person does not understand what you are saying. However, this is not usually the other person's responsibility. If people are confused or do not understand you, you are not communicating effectively. Regroup, rethink what you are trying to say and try to say it in a different way.

Emotional intelligence is not complete until when you understand how to manage people, and conflict. How do you manage situations ?, Emotional intelligence is not pretending not to be angry when you are, but your ability to express that anger without hurting a soul, that is, considering others' emotions in anything you do. We are all humans and we were created with emotions…Take note.