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Last updated on 2024年6月6日

Here's how you can handle vague or unclear feedback effectively.

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Navigating the murky waters of unclear feedback can be a daunting task, especially when you're steering a project towards success. As a project leader, your ability to decipher and act on feedback, even when it's not crystal clear, can make a significant difference. By engaging with the feedback provider, clarifying objectives, breaking down the feedback into actionable items, maintaining a positive attitude, and documenting the process, you can turn vague comments into valuable insights that propel your project forward.

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Rui Luiz Barbosa Filho, M.Sc , MBA, DASM, PMO-CP, PMP

Gerente de Projetos | Diretor | PMO | Mentor | Mestre | MBA | OKR | LSS BB | Prince2?| P3O?| MoP ?| MSP?| M_o_R?|…
Tammy Avigdor
Manish Mahawar

Business Intelligence || Public Policy || Data Governance || Project Management || Financial Management || Economic ||…

1 Seek Clarity

When you receive feedback that's as clear as mud, your first step is to seek clarity without making assumptions . Ask specific questions to uncover the underlying concerns or suggestions. It's crucial to approach this with a sense of curiosity rather than defensiveness. By actively listening and probing for more details, you can transform vague comments into constructive criticism that provides a clear direction for improvement.

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Rui Luiz Barbosa Filho, M.Sc , MBA, DASM, PMO-CP, PMP

Gerente de Projetos | Diretor | PMO | Mentor | Mestre | MBA | OKR | LSS BB | Prince2?| P3O?| MoP ?| MSP?| M_o_R?| PMI-ACP?| PMO-CP? | DASM? | PMP?
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Instead of saying "you did a good job", specify what exactly was done well. For example: "Your client presentation was excellent, you demonstrated mastery of the topic and answered questions clearly. Instead of judging the person, focus on their specific actions and behaviors. For example, instead of saying "you are disorganized," say, "I noticed you missed the report deadline." Illustrate your comments with real-life examples of what you observed. This helps make the feedback more tangible and understandable.

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Tammy Avigdor
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I totally agree with the recommendation to ask for clarity and do it with curiosity rather than defensiveness. Also, I would recommend asking for specific examples that showcase the feedback provided. It will help you understand the feedback better and make it more specific rather than general. Sometimes managers use one event to conclude about your overall behavior. Talking about a particular example may impact your manager's perspective on your behavior.

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Manish Mahawar

Business Intelligence || Public Policy || Data Governance || Project Management || Financial Management || Economic || Prompt Engineering & Artificial Intelligence (AI)
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To handle vague feedback effectively, start by acknowledging it and asking for clarification. Use open-ended questions to understand the underlying message. Encourage specifics and context to grasp the situation better. Offer solutions collaboratively and follow up after implementing changes. Learn from the feedback to improve future interactions. This approach fosters open communication and personal growth.

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Manish Mahawar

Business Intelligence || Public Policy || Data Governance || Project Management || Financial Management || Economic || Prompt Engineering & Artificial Intelligence (AI)
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To handle vague feedback effectively, seek clarification by asking for examples or elaboration. Paraphrase the feedback to ensure understanding and probe for specifics to pinpoint areas for improvement. Focus on actionable items, reflecting on changes and experimenting. Don't take it personally and follow up after implementing changes to show commitment to improvement.

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Jeferson William Caneppele

MBA em Gest?o de Projetos | Gestor de Projetos na Sonnental Energia | Project Manager | Energia Solar | PMBOK | PMO
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N?o é raro recebermos retornos distorcidos ou confusos, sem embasamento nenhum. Este tipo de feedback n?o favorece nenhum dos lados, ao passo que n?o traz clareza. Nestes casos, o interlocutor precisa adentrar nos pontos chave que foram mencionados a fim de entender o que realmente acontece, quais os pontos principais, quais s?o as causas, as consequências e o que pode ser feito para melhorar.

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2 Break it Down

Once you've gained more clarity, break down the feedback into manageable parts . This will help you identify which aspects are within your control and which are not. Focus on the actionable elements and develop a plan to address them. By dissecting the feedback, you can prioritize tasks and create a roadmap for implementing changes that will have the most significant impact on your project's success.

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Seema Devi

PMO and Operations Leader
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This is the most common scenario that happens with the Client feedback. The feedback is mostly Vague and plays critical role in client engagement. Breaking down into measurable parts helps in identifying the most critical part of the feedback that needs to be addressed on priority to achieve our goal.

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3 Positive Attitude

Maintaining a positive attitude is key when dealing with unclear feedback. It's easy to become frustrated or demotivated, but remember that feedback is an opportunity for growth. Embrace it with an open mind and view it as a puzzle to solve. A positive outlook will not only help you navigate through the ambiguity but also set a constructive tone for your team.

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4 Document Insights

As you work through vague feedback, documenting your insights is vital. This creates a reference point for future discussions and ensures that you don't miss out on any valuable information that may have been buried in the initial ambiguity. Keep a record of the questions you asked, the clarifications you received, and the actions you plan to take. This documentation will be invaluable as you move forward with your project.

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Jeferson William Caneppele

MBA em Gest?o de Projetos | Gestor de Projetos na Sonnental Energia | Project Manager | Energia Solar | PMBOK | PMO
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Acredito que após receber um feedback, n?o deve restar dúvida acerca dele. Toda e qualquer dúvida deve ser questionada de forma respeitosa. Caso n?o seja possível e ainda fiquem pontos obscuros, é possível manter um registro desses retornos e dos pontos que foram abordados e ainda que esse registro chegue a conhecimento de quem forneceu o feedback para que o mesmo também fa?a seus apontamentos caso necessário. Isso torna a comunica??o mais clara e eficaz.

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5 Engage Others

Sometimes, two heads are better than one. Engage your team or peers in interpreting the feedback. Different perspectives can shed light on aspects you might have overlooked and provide a more comprehensive understanding. Collaboration in this stage not only helps in deciphering the feedback but also fosters a team culture where feedback is seen as a collective resource for improvement.

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6 Follow Up

Lastly, following up is an essential part of handling vague feedback. Once you've taken action, reach out to the feedback provider to confirm that your interpretations and subsequent actions align with their expectations. This not only demonstrates your commitment to continuous improvement but also helps build a stronger relationship with the feedback provider by showing that you value their input.

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Tammy Avigdor
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To add to my comment below on item 7. When doing the follow-up use the specific behaviors described by the feedback provider, and showcase the AIs you took to address them.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Tammy Avigdor
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To address vague feedback, ask the provider to describe her/his expectations in the discussed matter. Ask her/him to explain it using behavior rather than slogans. Each of us has her/his interpretation of slogans. Describing them using behavior allows you to understand the expectations fully.

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Here's how you can handle vague or unclear feedback effectively.

1

2

3

4

5

6

7

1 Seek Clarity

2 Break it Down

3 Positive Attitude

4 Document Insights

5 Engage Others

6 Follow Up

7 Here’s what else to consider

Project Leadership

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Here's how you can handle vague or unclear feedback effectively.

1

2

3

4

5

6

7

1 Seek Clarity

2 Break it Down

3 Positive Attitude

4 Document Insights

5 Engage Others

6 Follow Up

7 Here’s what else to consider

Project Leadership

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感谢您的反馈

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