Here's how you can ensure the quality of products and services from your suppliers.

There are several level of defining: 1 a fully engineered item where materials, performance and functionality are complete 2. A concept has been developed and the business partner is asked for proposals/expertise 3. A so called black box request to the business partner and they are tasked with developing and defining. At a minimum the goal is a clear quality definition either build to print or as a collaborative effort A two way communication and agreed upon deliverable(s) is imperative to avoiding mistakes and frustration

Defining the needs its the foundation to get the quality product or service you are looking for. Define your CTQ based on the VOC, translate their needs into requirements, specifications, budget and delivery timeline. With these on hand, you can start to review with contractors if they can meet the specs, time and cost. You will have to evaluate their capacity and performance by implementing an audit to their processes and products, make it as frequent as you need and adjust from there.

Gestionando un RFP permite que desde el inicio se le de claridad al proveedor de lo que se va a requerir, es la importancia de hacer una buena planeación de la necesidad

One thing I found helpful is clear communication on the expected end product wrt functionality, aesthetics & within the defined quality parameters, sets the bottom line clearly. Best costs can also be negotiated by bidding so that it becomes a fair deal & a win-win situation for both parties.

Quality matters, a lot. Once you have a list of potential suppliers gathered from peer recommendations, industry events, or online searches, reach out to them. Clearly explain the purpose of your project and collaborate to share relevant information about their operations and performance, focusing on aspects related to your specific project. Creating a table with KPIs (key performance indicators) will help you evaluate their suitability. You may find suppliers with high capacity and timely delivery, but whose products/services are of poor quality. While you can implement strategies to reduce the Cost of Poor Quality (COPQ), this requires dedication from both parties. Through their metrics, you can make an informed decision.

Desde la Gerencia de Proveedores se puede llevar un buen seguimiento, es importante definir los KPI que se desean medir y cual sera la ruta de mejora en aquellos que sea necesario, tambien pensar en el largo plazo

Supplier Performance Reviews, offers a platform to improve performance. All stakeholders are able to collaborate on critical items such as safety, supply chain and performance.

You want to build a strong relationship with your supplier to have a win win relationship. When hard times comes, and they are going to come, sooner or later, your supplier can go above and beyond for you to continue your operation running under compliance. There will be other times that you will help them to improve their the product or service that you are getting from them. In order to get that win win relationship, you need to set a clear communication, and get a sign-off if you can with the details. If you are running a project, work with them to have frequent feedback on how the service is going. If you want to evaluate a raw material supplier, use a supplier performance review audit and work along with them to improve.

Ademas las relaciones a largo plazo con los proveedores aumentan las probabilidades de crear innovación y ante una excases ser los que mantienen la entrega de la materia prima o producto

On your Quality System, establish regular audits for critical suppliers – the backbone of your process. Conduct them at a frequency that aligns with your needs, and maintain scorecards to track performance. When quality issues arise, request Corrective Action Plans (CAPAs). While most suppliers are well-equipped to handle CAPAs, some may require additional guidance. Partner with them for continuous improvement

Communication is key, don′t just discuss current products or projects, get ahead of the curve, and leverage your supplier expertise!, they can help you to get ahead of trends in the industry, Get with them on regular basis, besides of reviewing the production planning, and talking about the latest trends, they can be your innovative partner.

It's crucial to educate them about the exact requirements and the inconvenience caused if these are not met, along with the corrective actions to be taken. This ensures clarity, accountability, and fosters a collaborative approach to maintaining high standards.