Here's how you can ensure long-term career sustainability and growth as a customer experience professional.

Whether it's diving into an online course, attending a workshop, or even going back to school for something bigger, the goal is simple: expand your horizons and hone your toolset. Because? Well, doing so not only improves your game right now; It makes you that person everyone knows they can trust, ready to take on whatever comes next in our fast-paced industry. Now let's talk about how we are putting these principles into practice at Roitels. We have partnered with AWS giants to integrate deep neural networks into our platform. This movement isn't just about playing with cool technology; It's about better understanding our customers, predicting their needs and tailoring our services to match.

At AWS, we hold ourselves and each other accountable for demonstrating the Leadership Principles through our actions every day. Our Leadership Principles describe how Amazon does business, how leaders lead, and how we keep the customer at the center of our decisions. Our unique Amazon culture, described by our Leadership Principles, helps us relentlessly pursue our mission of being Earth’s most customer-centric company. One Leadership Principle is Learn and Be Curious, Leaders are never done learning and always seek to improve themselves. They are curious about new possibilities and act to explore them.

It is very important to embrace learning, actively seek out new knowledge through courses, reading, and networking. Continuous learning is essential for career longevity, particularly in dynamic fields such as customer experience. Stay adaptable and open to change by updating your skills regularly. Engaging in lifelong learning not only enhances your expertise but also keeps you competitive and innovative in your career.

Continue to learn and stay updated in the field of customer experience is key to stay relevant and of value to businesses driving it to delight their customers. So read, network, innovate and try new approaches to enhance your customer experience skills. Travel overseas to observe internationally too.

An example I have seen is Pencil Sharpener upgradation from 1890 to 1904 huge techniques came to sharpen the pencil. Anyhow I am trying to explain the more we embrace learning and keep on researching we are changing and making our technology much more customised, less space design, low power consumption etc. Most Importantly we are now moving towards green earth ?? and try to reduce the waste of energy for our next to next to next generation. Happy Learning Thanks Mohammad Kasim Siddiqui Unique Building Founder & Director

Networking isn't just about adding names to your contact list; it's about forging genuine connections that span beyond your immediate circle. Whether you're diving into the depths of industry-specific gatherings or exploring the vast expanse of digital forums, every interaction is a stepping stone towards uncovering fresh ideas, seeking guidance from seasoned pros, and unlocking pathways to advancement. The bonds you forge now might very well be the keys to collaborations or opportunities that come knocking in the future. So, let's get out there, shake some hands, and make those connections count.

Building genuine relationships, rather than just expanding your contact list, makes all the difference. Engaging with peers at conferences, joining industry associations, and participating in online forums can provide invaluable insights and mentorship opportunities. These connections are not just about today; they can shape your career and open doors to future partnerships and job offers. Investing in relationships is investing in your professional growth.

Networking is essential for CX professionals. It's about building genuine relationships, not just collecting contacts. Connect with others in and outside your industry for collaborations, fresh ideas, and growth. Join events, use social media, and other platforms to engage, share knowledge, and strengthen your network. It will boost your career in CX and benefit the entire field.

To me Network i take it as an electric circuit in which we all are connect in the same powered core. In attending seminars is all about coming to get to know one another and have a contact list so as to be able to rely on someone when you are not understand or need a different opinion. Conference hell in teaching us something new in our industry for we have those who are of value to address us. Online forums help in bringing us closer to one another.

While having a broad understanding of customer experience is great, really nailing down a niche can set you apart from the crowd. And let me tell you, we've found ours. We're diving deep into data analytics and user experience design, areas where there's high demand but not quite enough experts floating around. By specializing, we're becoming the go-to guys for these specific challenges. It's like being the Sherlock Holmes of customer experience - everyone knows who to call when they need someone who gets it. And guess what? This specialization isn't just boosting our reputation; it's opening up a whole new world of opportunities for us.

Customer experience (CX) is a critical aspect of business success in today's market. Having a broad understanding of CX is essential, but specializing in a niche area can set you apart and provide a competitive edge. Niche areas in CX can be specific industries or aspects of the customer journey. By focusing on a specific niche, you can develop deep expertise, build a strong network, and gain recognition as an authority. Stand out from the competition and open up new opportunities by specializing in a niche within customer experience.

For me leverage feedback by actively seeking input from peers, mentors, and customers to identify areas for improvement. You should incorporate constructive criticism to refine your skills and strategies. Regularly applying feedback fosters personal growth and enhances performance. Using feedback effectively can drive your career development and ensure you remain responsive to evolving demands.

Seek out feedbacks from bosses and peers to pick u your weak points in customer experience so that you can focus your learning on these areas to improve. Take the feedback positively and work on them. After that, seek their feedback again in future to see if they agree you have improved on these areas.

It's all about growth, both personally and professionally. Feedback is our secret sauce. We're constantly seeking it out, from our peers, managers, and mentors alike. Why? Because it's our compass, guiding us to where we need to improve and highlighting where we're killing it. Taking that feedback and turning it into actionable steps? That's the real deal. It shows we're committed to being the best version of ourselves, always striving for excellence. In essence, our partnership with AWS isn't just about tech; it's about using that tech to listen, learn, and grow. It's about making sure every interaction with Roitels is not just good, but exceptional. And that's a promise we're committed to keeping.

Considero que es una de las áreas más importantes de CX. Conseguir tener sesiones de feedback constructivo y transparente, ayudará a entender los procesos de tu compa?ía que peor funcionan y conseguirás poner el foco en acciones concretas que te ayuden a alcanzar la excelencia en el servicio.

Proactive feedback gathering can be a gift that helps us refine our skills and approach. It's essential to seek feedback from diverse sources, including customers, peers, and mentors and use this feedback to identify blind spots and work on self-improvement. Developing a growth mindset through implementing a "feedback loop" is the key to ensure continuous learning and adaptation.

At AWS, we hold ourselves and each other accountable for demonstrating the Leadership Principles through our actions every day. Our Leadership Principles describe how Amazon does business, how leaders lead, and how we keep the customer at the center of our decisions. One Leadership Principle is Invent and Simplify- Leaders expect and require innovation and invention from their teams and always find ways to simplify. They are externally aware, look for new ideas from everywhere, and are not limited by “not invented here.” As we do new things, we accept that we may be misunderstood for long periods of time.

Totally agree with this statement as this is the key to any company’s growth irrespective of the industry. In the time of fast changing technology, to be on top of the game, company has ensure constant innovation

Let me tell you about our exciting journey with AWS – it's all about pushing boundaries and shaking things up. We're constantly on the hunt for ways to tweak our processes, amp up our customer interactions, and dive headfirst into new tech. This isn't just about keeping things fresh; it's about setting the pace and showing everyone what we're made of. When you embrace innovation like we do at Roitels, you're not just playing a part in your company's success story – you're carving out a spot for yourself as one of those visionary leaders who aren't afraid to chart new waters

It's important to continually seek ways to enhance customer interactions, improve processes, and leverage new technologies. This will not only drive success for the company but also establish forward-thinking leadership. Identifying and challenging outdated processes, piloting new technologies, and developing innovative feedback mechanisms is essential for career advancement, as it demonstrates the capacity to think creatively and push boundaries. By fostering a culture of innovation, we can create an "innovation incubator" that nurtures and develops creative solutions to ensure sustainable growth and success.

I've adopted a 'Cross-Industry Innovation Safari' approach. Monthly, I explore customer experiences in unrelated industries. I've applied airport fast-track concepts to improve financial onboarding and borrowed from theme park queue management to enhance call center experiences. This method keeps me creative, prevents industry tunnel vision, and positions me as an out-of-the-box thinker. It's not just about keeping up with CX trends, but about creating them by connecting unexpected dots.

The more learning the company is, the more training and skills are put forward to build a career map. Intra-company mobility is an incredible asset for both increasing skills on a personal level and collectively in boosting overall productivity. The opportunities are even greater in a company that builds its development on an external growth strategy.

Mapping career trajectory like a customer journey, with clear touchpoints and milestones is necessary to ensure sustainability and growth. Identifying skills gaps and addressing them proactively by Setting goals that align with industry trends and personal ambitions that showcases your expertise and thought leadership. It's like creating a "career dashboard" to track progress and make data-driven decisions

Ensuring long-term career sustainability and growth as a customer experience (CX) professional involves a combination of strategic planning, continuous learning, and proactive career management. Here’s how one can achieve this: ? Set Career Goals ? Develop Expertise ? Invest in Soft Skills ? Stay Agile and Flexible ? Build a Strong Network ? Seek Diverse Experience ? Focus on Customer-Centricity ? Demonstrate Leadership Qualities ? Embrace data-driven decision making and adapt technological advancements, by focusing on continuous learning and building a strong professional network, embracing technology, and prioritizing customer centricity one can ensure long term career sustainability and growth as a customer experience professional.

Trabajar con todas las áreas de la compa?ía y establecer una metodología que te permita adelantarte a errores o incidencias te ayudará a que dichas incidencias no tenga una repercusión directa y constante en tus clientes. Trata de sembrar en todas las áreas de la compa?ía un carácter autocrítico que te permita recoger la información de primera mano. Será fundamental para conseguir una entrega de servicio excelente ??

Don’t hesitate to explore opportunities in other fields CX always fall under (Product and Feedback) Master the feedback and customer behaviors and then product shall both an obstinate It doesn’t matter grocery shop, Telecom or real estate; customer journey will always be the same