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Here's how you can enhance your communication skills in the accounting field through feedback.

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In the world of accounting, clear and effective communication is as vital as the numbers themselves. Whether you're discussing budgets with clients or presenting financial statements to your team, your ability to convey information accurately and persuasively can make a significant difference. Enhancing communication skills doesn't happen overnight, but with the right approach to feedback, you can make substantial improvements. Feedback, when given and received properly, can illuminate areas of strength and pinpoint where adjustments are needed, leading to better understanding and collaboration in your accounting role.

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Muhammad Amir

SDM Finance at Power Cement

1 Seek Feedback

Actively seeking feedback is a crucial step in improving your communication skills. Don't wait for others to offer their thoughts; instead, ask colleagues, clients, or mentors for their honest opinions on your reports, presentations, and meetings. Ensure to create a safe environment where they feel comfortable providing constructive criticism. Remember, the goal is to learn how they perceive your communication style and content, not to defend your methods. By being receptive to feedback, you demonstrate a commitment to growth and a willingness to adapt for the betterment of your professional interactions.

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Lai Kheng Khoo

Relationship Executive
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Seeking honest feedback is the easiest & fastest way of enhancing one’s communication skill. However one has to accept feedback even negative ones if it does correspond with self-reflection or even it could be our blind spots conveyed to us by others. Accordingly spontaneous action should be taken to address such negative feedback to improve & to enhance our communication skills going forward.

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2 Reflect Deeply

Once you receive feedback, take the time to reflect deeply on what's been said. Avoid the instinct to dismiss criticism or become defensive. Instead, consider how your communication may be perceived differently by others and what might be the root causes of any misunderstandings or missteps. Are there patterns in the feedback that highlight specific areas for improvement? Reflecting on these insights can help you develop a targeted approach to refining your communication style and methods in the accounting field.

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3 Set Objectives

With reflection comes the ability to set clear objectives for enhancing your communication. Break down the feedback into actionable goals. Perhaps you need to work on simplifying complex financial terminology for non-accountants or improving your non-verbal cues during presentations. Whatever the case, setting specific, measurable, achievable, relevant, and time-bound (SMART) objectives will give you a roadmap to success. Tracking your progress against these goals can also be a source of motivation and a way to measure the effectiveness of the changes you're implementing.

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4 Practice Regularly

Improvement comes with practice, and this is no different for communication skills. Use every opportunity to practice your refined approach, whether it's in formal presentations or casual conversations with colleagues. Role-playing scenarios with a trusted peer can also be beneficial, especially for preparing for high-stakes communication such as pitching to a new client or delivering difficult news about financial performance. The more you practice, the more natural and effective your communication will become.

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5 Adjust Continuously

As you practice, be prepared to adjust your communication methods continuously. Effective communication is not static; it evolves as you receive more feedback and as the needs of your audience change. Be observant of how people react during interactions and ask follow-up questions to gauge their understanding and engagement. This ongoing process of adjustment will help you stay attuned to the effectiveness of your communication and ensure that you are always improving.

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6 Cultivate Empathy

Lastly, cultivating empathy is essential for enhancing communication in accounting. Understanding the concerns, needs, and perspectives of your audience allows you to tailor your message more effectively. It's not just about conveying information; it's about connecting with your audience on a human level. When people feel understood and valued, they are more likely to engage positively with your message. Empathy can transform technical financial discussions into meaningful conversations that lead to better outcomes for everyone involved.

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Lai Kheng Khoo

Relationship Executive
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One will gain respect by practicing & exercising empathy towards others with the ability to understand & share the feelings of others as it shows & demonstrates that you care. It’ll gain the attention & confidence of others towards you hence cultivating an improved communication skill on your part.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Muhammad Amir

SDM Finance at Power Cement
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Give feedback rather you ask. Be positive to others. Communication skills can be improved by writing, telling, speaking more about people, things or expressing your experiences or opinions on some thoughts. This can stimulate your thinking ability while encoding it to words enabling as well decide how to convey your message.

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Lai Kheng Khoo

Relationship Executive
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Without communication, there will be arise misunderstandings as we can’t see to the hearts of others. Intentions are verbalised through communications. One needs to improve & enhance on one’s communication skills to succeed in life otherwise there will be no common understanding if everyone is not on the same page.

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Here's how you can enhance your communication skills in the accounting field through feedback.

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1 Seek Feedback

2 Reflect Deeply

3 Set Objectives

4 Practice Regularly

5 Adjust Continuously

6 Cultivate Empathy

7 Here’s what else to consider

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