Here's how you can enhance your active listening skills at work.

Start by NOT interrupting - when the other person is speaking. Let the person finish what they want to say. Secondly - take genuine interest in listening to what they are saying. Maintain eye contact and avoid any kind of distraction. The other person needs your full and unabated attention.

Pay close attention to the speaker’s behavior and body language to gain a better understanding of their message. Show some of the signal to the speaker that you are following along with visual cues like nodding and eye contact; ask clarifying questions to ensure your understanding.

When I first started working in the corporate sector, I often received feedback about my listening skills. Because I lacked these skills, I made many mistakes at work. However, my seniors helped me realize the importance of listening and taught me how to improve. Start by keeping your ears open and paying attention to everything. Don't interrupt; instead, jot down your questions and wait for the person to finish speaking. Show engagement through body language, like nodding

Escuchar activamente es esencial en las comunicaciones estratégicas. Permite entender mejor el mensaje del interlocutor y construye relaciones de confianza y respeto. Una clave para mejorar esta habilidad es practicar la empatía. Ponerse en el lugar del otro y comprender su perspectiva enriquece la conversación y ayuda a identificar soluciones más efectivas. La comunicación no verbal también es crucial. Mantener una postura abierta, usar expresiones faciales adecuadas y mostrar interés genuino a través de gestos y afirmaciones verbales puede transformar una conversación en una interacción productiva y significativa. Estas técnicas mejoran la calidad de las interacciones y la eficacia comunicativa dentro de los equipos.

When we think of listening, we often think of 1:1, but how can companies listen to their customers, stakeholders and employees? Jim Macnamara believes companies can build 'an architecture of listening’ through: - A culture that values listening and respects diverse views - Addressing the politics of listening to avoid selective hearing - Implementing policies that emphasise listening and address power discrepancies - Use interactive systems and tech to facilitate listening - Allocate resources, including staff, to operate listening systems and engage in listening - Develop listening skills within the organisation - Ensuring that stakeholders' voices are heard and considered in decision-making, even when they disagree

To use empathic listening,?listen patiently to what the other person has to say, even if you do not agree with it. It is important to show acceptance, though not necessarily agreement, by simply nodding or injecting phrases such as "I understand" or "I see."

- Mostrar empatía en el trabajo es esencial para construir relaciones sólidas. - Reconocer tanto las palabras como las emociones detrás de ellas mejora la comunicación. - Prestar atención a se?ales no verbales, como el tono de voz y el lenguaje corporal, es crucial. - Responder con declaraciones empáticas, como "Eso debe haber sido un desafío para ti", fortalece la conexión. - Valorar las perspectivas de los colegas crea un ambiente de respeto y colaboración.

Planning your response while the other person is talking is a balancing act if you think about it. You have to stay keen and aware so that you address their concerns and give your feedback, without making it seem like you are just waiting for them to finish up and give your opinion. Has anyone mastered this skill yet?

Considero que la escucha activa o "escuchar con atención" es una habilidad que debe reforzarse, ya que generalmente no escuchamos sino oímos sin entender realmente el esfuerzo que hace el otro profesional en sintetizar información valiosa. Para ello es primordial el respeto y la empatía que nos impulsa a formular preguntas e interesarnos por lo escuchado.

Em qualquer ambiente, principalmente no ambiente de trabalho a empatia se faz essencial para promover um ambiente seguro e aconhedor tanto para colaboradores quanto para clientes

Asking open-ended questions is imporatnt to get a details answer from the speaker e.g. What do you think is going on??What do you think is the best way forward? What is the best way for me to help you? What don't I know about this situation? But some times it is also important to uaing close ended queations as well.

Asking questions is crucial for gaining a deeper understanding of the topic or discussion. It also helps you perform your work more effectively. When you ask questions, it shows the other person that you were actively listening.

Las preguntas siempre serán una forma efectiva de entender el mensaje del otro y también de demostrar que nos interesa lo que está diciendo. Preguntar es abrir las posibilidades y el diálogo, es ampliar la perspectiva que tenemos de un tema o una situación y aportar inquietudes que tal vez antes no se han contemplado.

Regularly use open-ended questions in your conversations to keep them dynamic and engaging. This not only helps clarify information but also shows that you value the other person's insights and are committed to a deeper understanding of the issue.

Hacer preguntas es clave para profundizar la comprensión y demostrar interés en la conversación. Preguntas abiertas como "?Qué crees que llevó a este resultado?" fomentan la discusión y evitan respuestas simples de sí o no. Esta técnica no solo muestra escucha activa, sino que también permite una exploración más exhaustiva del tema, enriqueciendo la conversación y fortaleciendo la conexión con el interlocutor.

Sharing all the details is crucial because it clears up any misunderstandings in work or sentences. It also helps others gauge your understanding, which is helpful in clearing doubts and making a positive impression.

El feedback en una conversación es poderoso, sin embargo para que sea efectivo debe ser claro, específico y orientado hacia el desarrollo, creando un entorno de confianza y apertura. Escuchar atentamente y ofrecer comentarios honestos, pero empáticos fortalece las relaciones.

Na minha vida, seja academica ou profissional tive dificuldades de receber feedbacks e separa-lo da minha pessoa. Atualmente é um priviklegio para mim receber feedbacks e poder contribuir também já que é uma forma de alinhamento e crescimento profissional e pessoal

Summarizing what you've heard and reflecting it back to the speaker ensures that you have accurately understood their message. This technique not only helps to clarify any potential misunderstandings but also shows the speaker that their words are valued and considered. To provide effective feedback in the workplace, be specific and clear about behaviors or outcomes, and give feedback promptly. Use "I" statements to share your perspective and balance positive comments with constructive suggestions. Be empathetic and respectful, focusing on actions rather than personal attributes. Offer actionable advice and encourage two-way communication to understand their perspective.

Proporcionar retroalimentación es crucial en la escucha activa. Resume lo que has escuchado y refléjalo en el orador para asegurar una comprensión correcta. La paráfrasis revela malentendidos rápidamente. Ofrece comentarios constructivos centrados en el mensaje, no en la persona. Este enfoque respetuoso fomenta conversaciones más productivas y significativas, fortaleciendo la comunicación y la colaboración en el equipo.

This is one of the hardest parts of active listening for me. I have an expressive face and wear my heart on my sleeve. That being said, I am always careful that my expression is understanding and not indicative of a specific opinion on the subject. I want to convey that I'm listening and that I care about what someone is saying, not that I have a strong opinion since that would likely distract from what the other person is expressing.

Trying to put yourself in someone else's shoes is one of the hardest things to do, but we have to at least try. In an age where we increasingly operate in echo chambers, this exercise can exponentially improve communication when we are forced to interact with people we wouldn't necessarily choose to.

Mantener la neutralidad es esencial en la escucha activa, especialmente en un entorno profesional. Reserve su juicio y evite conclusiones precipitadas basadas en prejuicios o experiencias propias. Al permanecer neutral, permite que el orador se exprese sin temor a la crítica. Esta mente abierta fomenta una cultura de respeto y comprensión mutuos, beneficiando a todos los involucrados en el proceso de comunicación y fortaleciendo la colaboración.

Effective strategies for neutrally practicing active, empathetic listening, include asking open-ended questions, acknowledging and setting aside personal biases, and showing genuine interest in others' perspectives without judgement. By balancing this neutrality with curiosity and openness, we can strive to create an environment where ideas flow freely. This enables us to harness diverse viewpoints and experiences, driving both individual and collective growth.

En comunicación estratégica, ser neutral es una habilidad fundamental. Mantener la objetividad permite evaluar situaciones y conflictos desde una perspectiva neutral, esto construye confianza, credibilidad y transparencia así como también permite navegar a través de opiniones diversas y a veces contrapuestas. La clave está en escuchar sin prejuicios y responder con imparcialidad.

Here’s what I see people struggle with while listening at work - Patience. We as colleagues have got to under it takes time for the speaker to articulate their thoughts. Be patient and give them the SPACE to express themselves fully. And then when your chance comes, ask OPEN ENDED Questions: Have a deep conversation while asking questions that cannot be answered with a simple yes or no. Now this is what will help you gain INSIGHT into the speaker’s thoughts

La paciencia es crucial en la escucha activa. Algunas discusiones requieren tiempo para desarrollarse, y apresurar al orador puede obstaculizar la comunicación. Permita que sus colegas articulen sus pensamientos a su propio ritmo. Ser paciente demuestra que valoras su opinión y estás dispuesto a invertir tiempo en comprender su perspectiva. Esto puede conducir a soluciones más reflexivas y completas, mejorando la calidad de las interacciones y la colaboración.

Atuando com atendimento ao cliente pude desenvolver a capacidade de ser paciente, acredito que é uma habilidade adquirida depois que você pratica a escuta ativa e é empatico em qualquer situa??o

Practice active listening by maintaining eye contact, nodding to show understanding, and summarizing what you've heard to confirm comprehension. This demonstrates that you value your colleagues' perspectives and are committed to effective communication.

I found the tips in this article useful. My only additional reflection is that active listening needs to be as natural as breathing. In order words, it requires consistency of actions in order to be effective (to make other people recognize this skill in you and to trust you genuinely care about the issues they want to discuss). However, "we are only humans" and there are days we just don′t want to listen to anyone. If you are in one of those days, just share it with your peers, teams, leaders (spouse, friends) and postpone all important conversations. People are more empathic to honesty and transparency than to conversations they feel you don′t care. Not being heard is equivalent to not being important. Nobody likes to feel that way.

Seja o último a falar, mesmo que esteja com algo muito latente para compartilhar, se segure e tente ouvir todos para acrescentar seus pensamentos ao final, principalmente se estiver em cargo de lideran?a.

Make sure you listens to all in the group/team. Not only the ones that always talks! By doing that you maximizes the output and perhaps even being able to challenge the strongest voiced opinion to be even better!