Here's how you can enhance relationships with clients and colleagues through empathy.

Dedique tempo para ouvir atentamente o que est?o dizendo sem interromper. Fa?a perguntas claras para entender melhor suas necessidades, preocupa??es e pontos de vista. Tente ver as situa??es através dos olhos deles para entender suas emo??es e motiva??es. Imagine como você se sentiria na mesma situa??o para desenvolver uma compreens?o mais profunda. Demonstre que você compreende os sentimentos da outra pessoa, reconhecendo suas emo??es de maneira respeitosa. Mostre que você valoriza suas experiências e opini?es, mesmo que n?o concorde totalmente. Escolha palavras e tom que transmitam empatia e preocupa??o genuína. Suspenda qualquer julgamento inicial e reserve um espa?o para entender completamente antes de formar uma opini?o.

Understanding your customer is key along with listening to what their needs are. But always stay humble when things out of your control affect the outcome of the sale of service. Be empathic with compassion and understanding, Problem-solving, and helping where you can.

Listening is the first key to acquire knowledge. If you want to learn, you have to join listening groups. Its give you lighten the world.

Sometimes one of the best things you can do to support a colleague or client is to be thoughtful about how they're feeling. It may be only a particular topic or situation that is especially difficult for them, but if you listen actively and really try to understand and relate, you'll find that your empathy is sincere, and you'll naturally offer them more grace and consideration where it's needed most.

More often than not, people are having a hard time with difficult topics, not giving you a hard time about difficult topics. Acknowledging and naming the emotions involved is an incredible step towards common ground. Once someone feels their frustrations are acknowledged, true connection can follow and thus, better collaboration and learning.

Na área contábil, constantemente nos deparamos com emo??es extremas. Afinal, como se sente aquele empresário ou gestor que se sentiu incapaz em um momento de dificuldade financeira de sua empresa. Aquele profissional que está sendo pressionado pela entrega de resultado no curto prazo. O gestor que responde pelo resultado de outras pessoas. Por trás de números giram emo??es. é importante criarmos profissionalmente que estejamos preparados para distinguir esses momentos e saber responder a eles ou até mesmo esperar que eles passem para que possamos dar essa resposta.

I completely agree that acknowledging the human emotions behind numbers is vital in accounting. Recognizing and validating feelings such as excitement or concern can transform a transactional relationship into a more personal and trusting one. Using empathetic phrases like "It sounds like you're feeling..." not only shows that you are listening but also that you genuinely care about their well-being. This can lead to more open communication, where clients and colleagues feel safe sharing their concerns and aspirations. Ultimately, this empathetic approach can lead to better decision-making and a stronger, more collaborative relationship, making the financial journey smoother and more supportive for everyone involved.

Look the customer in the eye when talking to them. This shows that you pay attention to his words and respect him. The tone of your voice is also important. Speak in a polite and respectful tone, even if you are angry or upset. Show your customers that you understand their feelings and concerns. You can do this by saying things like, I understand that you are upset about this or I know that this is a difficult situation for you. Never stop listening to your customers' problems. Provide suitable and effective solutions for them.

Em tempos t?o difíceis, é normal lidarmos com pessoas com as emo??es à flor da pela. Problemas familiares e profissionais exercem um press?o muito grande sobre o individuo. Cabe a nós estarmos atentos ao sintomas destas emo??es e praticarmos a empatia, principalmente no ambiente corporativo.

Empathy in accounting also means being supportive when clients or colleagues face challenges. If they're dealing with complex tax issues or financial setbacks, offer reassurance along with practical advice. Let them know that their concerns are valid and that you're there to help navigate through the difficulties. Your role as a supportive guide can make the financial journey less daunting and more manageable, reinforcing their trust in your professional relationship.

When we talk about empathy every one think that who use it is scrounger so in the first you have to prove that you are not like that by providing support and being collaborator

Empatia n?o é apenas uma habilidade valiosa, mas também uma ponte poderosa que conecta cora??es e mentes. Os pequenos gestos de compreens?o podem transformar intera??es comuns em conex?es significativas.

Como contadores devemos promover a empatia no que tange o atendimento aos usuários das informa??es por nós geradas. Usar uma linguagem menos técnica afim de facilitar a leitura e entendimento das informa??es passadas é de suma importancia.

La empatia es clave, la he recibido por parte de mi equipo en momentos de desafios administrativos, contables y financieros. Tambien saber pedir ayuda y reconocer que nos estamos solas en la gestion.

Flow of clear financial information especially for operation/technical departments (non-financials) will make accountants and finance professional report accurately, in other words, when engineers know what meant by value of work done , they will deliver right information , Subsequently, accurate accruals will be recorded.

As a provider of Auditing services, I find it essential to bridge the gap between complex financial jargon and clear communication. Simplifying terms like 'accruals' or 'amortization' without compromising their accuracy can make a significant difference. For example, explaining accruals as "recording expenses and revenues when they happen, not just when money changes hands," or describing amortization as "spreading the cost of an asset over its useful life" can enhance understanding. Using relatable analogies can further demystify these concepts. By making financial information accessible, clients and colleagues feel more confident and engaged, fostering a collaborative and empathetic environment where everyone can contribute effectively.

Complex accounting jargon can be overwhelming. To practice empathy, communicate financial information in a clear and accessible manner. This doesn't mean dumbing down information; rather, it's about ensuring comprehension. Explain terms like 'accruals' or 'amortization' in plain language and use analogies if helpful. A client or colleague who feels informed is more likely to engage positively, creating a collaborative environment where empathy thrives.

Existen numerosos términos contables y pueden resultar complicados de entender si no se está familiarizados con ellos. Es necesario ponerse en el punto de vista de la otra persona, facilitar la compresión y conseguir relaciones fructíferas.

Ensure your communication is clear and straightforward. Avoid using overly technical jargon that might confuse non-experts. Instead, explain concepts in terms that are easy to understand and relate to, which helps in making complex information more accessible and reduces misunderstandings.

As a auditing service provider, I firmly believe that exhibiting patience and understanding is key to fostering strong, positive relationships with clients and colleagues. Financial concepts can indeed be challenging, and acknowledging this by being empathetic and patient reflects a commitment to effective communication and support. By taking the time to explain things clearly and in multiple ways, we not only enhance mutual understanding but also build trust and rapport. This approach leads to a more collaborative and productive environment, ensuring that everyone feels valued and supported in their learning journey.

Be sensitive to what other side is talking about; to genuinely appreciate point of view other than your own. Listens and feel point of view of others, no matter how diverted it is from your own. Get to the right one, no matter who it belongs you, you or the other side. Its takes all lot of patience and time to get the right point of view across. An accountant tells his colleagues why to fill in expense on trip promptly will hear many reasons why it is not possible. Same problem when an accountant explains his colleague in production how job costing should be done. Most of us fear disruptions and new way of doing things. We live with outdated concepts and old established ways of doing things. Face such situation with toleration and patience.

As an FP&A finance, enhancing relationships through empathy involves active listening, understanding needs, staying calm, and giving others time to express themselves. These practices foster trust and collaboration, creating a more positive and productive work environment.

Patience is a key case of financial obligations. As Collection of Data from our client can be time consuming process and it may due to their daily operations. So fixing a lead time in the requirements of data will be more helpful.

Assim como empatia, é importantíssimo que tenhamos paciência ao apresentarmos relatórios financeiros. Nunca devemos nos esquecer que os usuários das demonstra??es contábeis na maioria das vezes n?o possuem conhecimentos técnicos apurados a cerca do tema contábil. Sendo assim, além de termos o cuidado de procurar usar uma linguagem simples e de fácil entendimento ao apresentar os indicadores contábeis, devemos nos preocupar em ter paciência para sanar todas as duvidas que certamente v?o surgir.

Por vezes em minhas intera??es profissionais compartilhei de momentos difíceis de colegas. Em muitos desses momentos a percep??es veio de um rompante, uma exalta??o. Muitas vezes de pessoas que tinham nos comportamentos diários um trato adequado comigo e com seus colegas. Ocorre que em muitos momentos em nossa vida nos vemos diante de situa??es extremas: - um filho doente; - um divórcio; - uma dificuldade financeira. E a empresa é o lugar que passamos muitas vezes mais tempo do que com a nossa própria família. Matematicamente, seria o lugar mais provável para um evento assim acontecer.

Your colleagues and clients are with you because of the emotional connection they have in common with you and the degree of effectiveness your services provide to their lives and business.

Tailor your interactions to the individual characteristics of your clients or colleagues. Remember personal details they've shared and bring them up in conversation where appropriate. This personal touch can make business relationships feel more genuine and valued.

1.Finding out the actual requirement. 2. Consistent Support. 3. Strengthening the employee and client relationship. 4. Building a strong trust 5. Open to suggestions

Find out what customers value. Cultivate a customer-centric culture. Make connections between in-person and online experiences. Dealing with customer concerns in the shortest possible time. Relationships should be completely intimate and friendly. Prioritize ease of communication.