Here's how you can enhance patient communication through empathy.

Aktives Zuh?ren erleben PatientInnen in unserem Gesundheitsystem leider sehr selten. So kommt es dann zu Missverst?ndnissen und letztendlich immer wieder falschen Therapieentscheidungen. Ich weiss, wie schwer es ist, innezuhalten und zuzuh?ren. ?? Zu oft passiert auch mir, dass ich glaube, die notwendigen Antworten bereits zu wissen. Wem geht es ebenso?

Empathy is a powerful tool for enhancing patient communication in healthcare. Give patients your undivided attention, and actively listen to their concerns and stories. Please repeat back what you've understood from the patient's perspective, ensuring you grasp their emotions and concerns. Acknowledge patients' emotions, validate their experiences, and show understanding. You can use phrases like "I can imagine how difficult this must be for you" or "That sounds very challenging." Incorporating empathy into patient communication, can build trust, improve patient satisfaction, and deliver more compassionate care.

Practice enhanced active listening with focused questions: Take time to deeply understand the patient's needs by asking specific questions about how they feel, what solutions they believe could help their problem, and how they think you could assist them. These questions foster a more open conversation and allow you to gain a more complete understanding of their concerns and expectations.

Enhancing patient communication through empathy is crucial in healthcare. It involves active listening, using plain language, asking open-ended questions, providing reassurance, empowering patients in decision-making, and regular follow-ups. These strategies create a supportive environment, leading to better patient outcomes and satisfaction.

Nicht nur in der Patientenkommunikation sehr hilfreich finde ich folgende Regel, die natürlich auch zum aktiven Zuh?ren dazu geh?rt: "Erst verstehen, dann verstanden werden".

Show that you understand how the patient feels through past experience with similar patients. Empathize and relate to the patient. It’s important to always be honest and to ask questions to understand that patient’s own unique experience.

The doctor-patient relationship must be a relationship based on the principle of trust and, therefore, on transparency in both directions. Knowing the patient's feelings and experiences helps a lot. I also think it is crucial that the patient knows what is happening to him. I believe that understanding what is happening to you helps you in the therapeutic process and also validates the relationship, increases trust in the therapist and in the therapy, encourages open communication and improves adherence to treatment.

Reflect and validate their feelings with confirmation: After listening and asking questions, reinforce your understanding by saying, "If I have understood correctly what you are telling me is that...", followed by a summary of what you have understood. This not only validates their feelings by showing that you have truly listened but also gives you the opportunity to correct any misunderstanding on the spot.

Das ist ganz bestimmt wichtig. Und gleichzeitig eine kritische Phase in der Kommunikation. Der Satz: "Das verstehe ich, aber ..." ist kontraproduktiv und der Schuss geht nach hinten los. Besser ist, nach dem Verst?ndnis auf ein gemeinsames Ziel hinzuweisen und dann über den Weg, es best-m?glich zu erreichen zu sprechen.

Demonstrate empathy and support by assuring the patient that you understand the difficulty of their situation and that you are there to help them. Use phrases that show understanding and comfort, such as "It really seems to be a very challenging situation; I am here to help you through it" or "I understand this can be really hard for you; let's find the best way to handle it together."

From my point of view, compassion is one of the most underrated emotions. Generally, it is associated with the feeling of sadness that arises when seeing someone suffer and that prompts them to alleviate their pain or suffering, remedy it or avoid it. Compassion as pity, commiseration, pity, pity or charity. But in reality, compassion is a key element of emotional intelligence, an element of strength. Compassion goes one step beyond empathy since it consists not only of sharing feelings, but also of trying to alleviate the suffering experienced by the other. Compassion begins by not looking away, by accepting what happens in those moments - even if it hurts - without blocking it or running away from it.

Hierfür ben?tigt man meiner Ansicht nach noch nicht mal Worte. Es genügt zun?chst sein Mitgefühl zu zeigen in dem man seinem Gegenüber die M?glichkeit gibt sich anzulehnen, Halt zu geben und zuzulassen was gerade sein m?chte. Das hilft schon viel weiter, dass der Patient sich ernst genommen fühlt.

Provide clarity with visual aids: When explaining procedures and treatments, use visual tools such as paper and pen to draw or outline the steps of the treatment. This helps patients better understand the process and what they can expect, facilitating better comprehension and increasing their confidence in the proposed treatment plan.

In my opinion, communication should be transparent. I follow two axioms: 1-that the patient understands what is happening to him, where the problem lies. To do this, I use everyday examples and metaphors. 2-that my speech adjusts to reality, that it does not generate false expectations of healing It is very interesting, after the pertinent explanation, to check what the patient has understood by reviewing the essential points, to correct any misunderstanding.

Invite the patient to ask questions and ensure you respond completely and comprehensively. Encourage them to express any concerns or doubts they may have and, if necessary, offer them time to think about their questions so they can feel more comfortable and prepared to discuss any issues during the consultation.

Das ist auch eine hervorragende M?glichkeit, perfekte Werbung für die Praxis zu betreiben. Es gibt Patienten, die sie lieber behandeln, und es ist nicht verwerflich, sich mehr davon zu wünschen. Wenn diese Patienten in ihrem Freundeskreis positiv von der Praxis erz?hlen, ist das beste, zielgerichtete Mund zu Mund Propaganda.

Establish a clear follow-up plan, explaining how and when the treatment progress will be reviewed. Adjust your approach based on the patient's emotional state; for example, if a patient is anxious, make sure to communicate in a more reassuring manner and provide additional information that may alleviate their concerns.

When you empathize with someone it means that you do a bit more than actively listen. Before meeting the person you will empathize with- plan your empathy. This means you put yourself in that person’s shoes. Think about what it’s like to be them, apart from your own self and your needs. Think about their needs. Then, when meeting them you have some notion of what it’s like to be that person. Next, be present and WITH them and for them even if you hold biases (especially when they need you the most). Go about planning your interventions to fill the gaps empathy reveals. Measure your success. How did you do? Reflect later on your own time, think about others empathizing with you, do they? It’s ok if they don’t. Because you have empathy.

Most of the times, patients when need to talk or make a complain, is because they feel ignored or not treated as a whole person. Just ¨¨¨a part of a treatment¨¨ that is why most of the times, empathy is only achieved after understanding first what is missing in their story. Health care professional must have a little skill of phycologist to help the patient understand what they really are suffering from, even with the obvious diagnose..