Here's how you can enhance customer satisfaction through nonverbal communication.

Eye contact is also associated with honesty , as you engage with a customer they might perceive you as an honest person by looking them in the eye

Make regular but not overly intense eye contact to demonstrate attentiveness and sincerity. Avoiding eye contact can suggest disinterest or dishonesty.

Just the right amount of Eye contact is important as it ensures that the you are engaged in the conversation. Too less eye contact can make it feel that you are not interested and too much can be intrusive

Una de las sensaciones que te brinda el contacto visual, no solo con el cliente, puede ser una pareja, un familiar, o una persona de la calle, es la complicidad mutua del presente, para resolver o no un problema, para sostener una discusión madura, o mejor aun, brindar a esa persona la atención que como ser humano merece. Uno también puede estar de ese lado, e identificarse en el compromiso, la seriedad y el respeto.

Eye contact evokes presence and project confidence and self esteem and these traits can make it easy to build relationships with potential customers.

By always smiling is also an indication that you are pleased to assist the customer thus the customer will feel important and acknowledged

In my view, facial expression has to be aligned with the emotional state of the customer and the specific service being requested. This would help to demonstrate empathy and create the right connection with the customer, for an open, transparent and amicable communication. For example, addressing the billing or payment or wrong product issue of a customer won't necessitate the same facial expression as needed for a customer in the welcome desk or reception of a hotel.

Use gestures appropriately to emphasize points or express empathy. For example, a reassuring hand on the shoulder can convey support during a difficult conversation.

Pay attention to your tone and pitch of voice, as they can convey a range of emotions and attitudes. Speak clearly, confidently, and with a friendly tone to make customers feel comfortable and respected.

The tone of your voice is just as important as your words in customer satisfaction. A friendly, approachable tone puts customers at ease and shows you're genuinely interested in helping. Avoid sounding robotic or condescending. If a situation is tense, use a calm and reassuring tone to de-escalate. Remember, a smile can often be heard through the phone!

It's very important to listen attentively to customers by doing so the customer feel important and that someone cares. And it also makes it easier for the customer not to repeat themselves over and over

The most important trait in customer services is listening. It helps you understand the customers tone, the level of urgency and most importantly can help an agressive customer calm down. Fully listening out a customer and also lead to finding solutions

One thing I have found helpful in demonstrating our active listening to the customer is to seek clarification or ask precise questions at relevant juncture of the conversation, while maintaining regular and natural eye-contact throughout. This gives a confidence on the customer that we are truly interested to have a complete understanding of his situation and problem, and willing to come up with a trustworthy solution.

Si todo está muy bien. Hay muchos tipos de clientes por lo tanto hay que saber negociar con ellos teniendo en cuenta lo que ustedes dicen, hay que aprovechar el momento cuando se está haciendo un negocio, es allí cuando debemos pasar la proyección que tenemos con el mismo, porque para amarrar una venta tenemos que saber a que bamos tomando muy en cuenta la capacidad del mismo. En la actualidad ya no se venden productos se venden servicios, hay que tomarlo muy en cuenta tenemos también que administrar muy bien nuestro tiempo y dedicarlo o distribuirlo donde es necesario hacerlo no voy a dedicar el mismo tiempo en un negocio que genere menos que en uno que si vale la pena hacerlo. Vender es divertido cuando tu estas en el lugar indicado.