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Here's how you can effectively resolve conflicts with physicians using emotional intelligence.

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Navigating conflicts with physicians can be challenging, but with emotional intelligence (EI), you have the tools you need to handle these situations effectively. EI involves the ability to understand and manage your own emotions, as well as recognize and influence the emotions of others. In healthcare settings, where stress levels can be high and decisions critically impact lives, leveraging EI can help you work more harmoniously with physicians. By approaching conflicts with empathy, self-awareness, and clear communication, you can foster a collaborative environment that benefits both healthcare professionals and patients.

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1 Understand EI

Emotional intelligence is your ability to perceive, evaluate, and respond to both your own emotions and those of others. In the context of working with physicians, this means being able to read the situation, understand the physician's perspective, and manage your emotional responses. It's about staying calm under pressure and approaching conflicts with a level head. Developing your EI involves self-reflection and a willingness to adapt your communication style to the needs of the situation.

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2 Active Listening

Active listening is a critical component of EI that involves fully concentrating on what is being said, rather than passively hearing the message of the speaker. When resolving conflicts with physicians, it's important to listen without interrupting, acknowledge the physician's points, and clarify any misunderstandings. This demonstrates respect and shows that you value their perspective, which can help de-escalate tension and lead to more productive discussions.

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3 Empathy Matters

Empathy, a core element of EI, is the ability to understand and share the feelings of another. Exhibiting empathy towards physicians can go a long way in resolving conflicts. It helps to bridge gaps in understanding and shows that you're not just considering your own stance but also the challenges and pressures the physician may be facing. Empathy can transform confrontations into opportunities for mutual understanding and problem-solving.

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4 Emotional Self-Regulation

Emotional self-regulation is about controlling your own emotional reactions. When dealing with conflicts, it's easy to let emotions like frustration or anger take over. By managing these emotions, you can remain objective and focused on finding a solution. It's important to take a moment to breathe, step back if necessary, and approach the situation with a clear mind. This self-control can often influence the emotional climate of the interaction and lead to a more positive outcome.

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5 Clear Communication

Clear communication is essential when resolving conflicts with physicians. It involves expressing your thoughts and concerns in a direct yet tactful manner. Avoiding ambiguous language and being specific about issues can prevent further misunderstandings. It's equally important to be receptive to the physician's communication style and adapt accordingly. Effective communication fosters a sense of collaboration and can help both parties reach an agreement more efficiently.

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Katy MacRae

Autism coach, public speaker, Yale Psychiatry staff.
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Physicians often don’t have a lot of time, so making a list and sticking to your points can go a long way. If you know that you’re the type of person who rambles, don’t be offended if they cut you off in order to move a conversation forward- they are not trying to be rude.

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6 Build Relationships

Building positive relationships with physicians is a long-term investment that can minimize conflicts. By establishing trust and respect, you create a foundation for more open and effective communication. Recognizing shared goals and working towards them can also reinforce the partnership. Regular interaction, showing appreciation for their work, and being supportive can strengthen these professional relationships, making conflict resolution easier when issues do arise.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Rosemary Hood

Rosemary Hood DVM Emerita
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Research to solve the information gap that exists in education in both law and medicine. Then use this learning and lived experience to teach what is missing. This may include legal actions on your part as both a complainant in a regulatory matter and a labour dispute, as the matters are linked but heard in different jurisdictions.

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Here's how you can effectively resolve conflicts with physicians using emotional intelligence.

1

2

3

4

5

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1 Understand EI

2 Active Listening

3 Empathy Matters

4 Emotional Self-Regulation

5 Clear Communication

6 Build Relationships

7 Here’s what else to consider

Working with Physicians

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Here's how you can effectively resolve conflicts with physicians using emotional intelligence.

1

2

3

4

5

6

7

1 Understand EI

2 Active Listening

3 Empathy Matters

4 Emotional Self-Regulation

5 Clear Communication

6 Build Relationships

7 Here’s what else to consider

Working with Physicians

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