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Here's how you can effectively navigate negative or critical feedback.

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Receiving negative feedback can be a tough pill to swallow, but it's an inevitable part of professional growth. Whether you're an administrative manager or in any other role, the ability to handle criticism constructively is crucial for career advancement. It's important to remember that feedback, even when critical, is often intended to help you improve. By approaching it with the right mindset, you can turn potentially demoralizing experiences into opportunities for personal and professional development.

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SOPHIE ARNOUX

Responsable d'exploitation des restaurants Paniers Jeuneurs et Choiseul. En formation d'architecture/assistante…
Chelsea Bolton

Area Manager II at Amazon

1 Stay Calm

When faced with negative feedback, your first instinct might be to react defensively. However, staying calm is essential. Take a deep breath and give yourself a moment to process the information. Remember, feedback is not an attack on your character but an assessment of your work. By maintaining composure, you ensure that your emotions don't cloud your judgment, allowing you to assess the feedback objectively and determine its validity.

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SOPHIE ARNOUX

Responsable d'exploitation des restaurants Paniers Jeuneurs et Choiseul. En formation d'architecture/assistante ma?trise d’oeuvre à l'EDAI
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Ne jamais répondre à chaud, se poser, se faire un café, boire un verre d'eau et réfléchir à l&é réponse possible. L'écrit est dangereux car les émotions et le ton ne sont pas palpables et il est donc nécessaire de trouver les bons mots pour faire passer le bon message

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2 Listen Fully

Active listening is key when receiving critical feedback. Pay attention to what is being said, and resist the urge to interrupt or formulate a response before the other person has finished speaking. This shows respect for their perspective and ensures you fully understand the points they're making. Sometimes, the feedback may reveal blind spots in your performance that you weren't aware of, which can be invaluable for your growth.

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SOPHIE ARNOUX

Responsable d'exploitation des restaurants Paniers Jeuneurs et Choiseul. En formation d'architecture/assistante ma?trise d’oeuvre à l'EDAI
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L'écoute et la bonne lecture surtout des commentaires sont primordiales pour être en phase avec les internautes qui interagissent avec vous. Relire plusieurs fois les retours permet de mieux appréhender la réponse à faire.

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3 Seek Clarification

If any part of the feedback is unclear, don't hesitate to ask for clarification. It's important that you understand exactly what the issues are and why they're being brought up. This can involve asking for specific examples or further explanation. Seeking clarity not only helps you grasp the full extent of the feedback but also demonstrates your willingness to engage with it constructively.

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SOPHIE ARNOUX

Responsable d'exploitation des restaurants Paniers Jeuneurs et Choiseul. En formation d'architecture/assistante ma?trise d’oeuvre à l'EDAI
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Effectivement, il vaut mieux demander à l'internautes plus de renseignements et quelques exemples si besoin afin d'être en phase avec lui et répondre au plus juste.

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4 Reflect Honestly

After receiving feedback, take time to reflect on it honestly. Assess whether the criticism is fair and how it aligns with your own perception of your work. Reflecting honestly means being open to the possibility that there may be truth in the feedback, even if it's hard to accept. This reflection can lead to a clearer understanding of the areas where you truly need to improve.

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SOPHIE ARNOUX

Responsable d'exploitation des restaurants Paniers Jeuneurs et Choiseul. En formation d'architecture/assistante ma?trise d’oeuvre à l'EDAI
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Le commentaire, aussi dur, soit il doit permettre une remise en question et une prise de recul sur le sujet. Il est nécessaire de l'accepter et de l'assimiler pour répondre au plus juste et éventuellement se corriger et s'améliorer.

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5 Plan Improvement

Once you've accepted valid feedback, it's time to develop a plan for improvement. Identify the steps you need to take to address the issues raised. This might involve learning new skills, adjusting your work habits, or seeking mentorship. A concrete plan not only shows your commitment to personal development but also turns feedback into a constructive roadmap for success.

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6 Communicate Back

Finally, it's important to communicate back to the person who provided the feedback. Acknowledge their comments, express your appreciation for their input, and share your plan for improvement. This not only closes the loop but also builds trust and shows that you're proactive about your professional growth. Effective communication ensures that both parties are on the same page and can move forward positively.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Chelsea Bolton

Area Manager II at Amazon
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Embrace negative feedback with a growth mindset, seeing it as an opportunity for learning and personal development. Instead of becoming defensive, welcome feedback as a chance to improve and hone your skills. Cultivate a positive attitude towards constructive criticism, knowing that it can propel you towards greater success. By adopting this mindset, you can turn challenges into opportunities, transform weaknesses into strengths and continuously strive for self-improvement.

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Here's how you can effectively navigate negative or critical feedback.

1

2

3

4

5

6

7

1 Stay Calm

2 Listen Fully

3 Seek Clarification

4 Reflect Honestly

5 Plan Improvement

6 Communicate Back

7 Here’s what else to consider

Administrative Management

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Here's how you can effectively navigate negative or critical feedback.

1

2

3

4

5

6

7

1 Stay Calm

2 Listen Fully

3 Seek Clarification

4 Reflect Honestly

5 Plan Improvement

6 Communicate Back

7 Here’s what else to consider

Administrative Management

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感谢您的反馈

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