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Here's how you can effectively handle criticism or negative feedback from your boss in IT services.

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Handling criticism or negative feedback is a key skill in any profession, especially in IT services where the fast-paced environment and complex projects can often lead to high-stress situations and tough feedback from your boss. Whether you're a seasoned IT professional or just starting out, it's important to understand that feedback, even when it's negative, is a valuable tool for personal and professional growth. The trick is to handle it effectively, ensuring it leads to improvement rather than discouragement. Let's explore some strategies to help you deal with criticism constructively.

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Hector Lima

Coordenador de TI | Infraestrutura, Cloud & Cybersecurity | Redes Corporativas e LGPD
Beena Brucil

Senior Product Catalog Manager, Gartner | Ex-UNHCR
Ignacio Correa Echevarria

Gerente TI | CTO | Ciberseguridad | Director de Tecnología | Subgerente TI | Bussines Patner TI | Gerente de Tecnología…

1 Stay Calm

The initial reaction to criticism is often defensive or emotional, but it's crucial to stay calm and composed. When your boss provides negative feedback, take a deep breath and resist the urge to respond immediately. This gives you time to process the information and prevents an emotional response that you might regret later. Remember, in IT services, clear communication and professionalism are as important as technical skills. By staying calm, you demonstrate maturity and readiness to engage in a constructive dialogue.

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Hector Lima

Coordenador de TI | Infraestrutura, Cloud & Cybersecurity | Redes Corporativas e LGPD
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Receber críticas ou feedback negativo pode ser desafiador, mas lidar com isso de forma eficaz é crucial para o desenvolvimento profissional e a melhoria contínua. Antes de responder, respire fundo para controlar suas emo??es e evitar uma rea??o impulsiva. Entender que o feedback é sobre o trabalho e n?o sobre você é de extrema importancia e por fim, Mantenha uma postura aberta e relaxada, evitando express?es defensivas ou agressivas.

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Beena Brucil

Senior Product Catalog Manager, Gartner | Ex-UNHCR
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Be it IT industry or any other industry, Handling criticism or negative feedback from your boss involves staying calm and receptive. Listen carefully without interrupting, understanding that feedback is meant to help you improve. Ask for specific examples if the feedback is vague and take notes to show you are engaged. Acknowledge the feedback positively, thanking your boss for pointing out areas of improvement. Reflect on the feedback objectively and create an action plan to address the issues. Follow up with your boss later to discuss your progress, showing that you take the feedback seriously and are committed to continuous improvement.

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Ignacio Correa Echevarria

Gerente TI | CTO | Ciberseguridad | Director de Tecnología | Subgerente TI | Bussines Patner TI | Gerente de Tecnología | IT MANAGER |
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Desde mi posición como lider y además como empleado puedo decir que estoy absolutamente de acuerdo con la afirmación. La reacción inicial a las críticas puede ser defensiva o emocional, pero es esencial mantener la calma y la compostura. Respirar hondo y evitar responder de inmediato permite procesar la información adecuadamente y evita respuestas impulsivas. En los servicios TI, la comunicación clara y la profesionalidad son tan cruciales como las habilidades técnicas. Mantener la calma muestra madurez y disposición para un diálogo constructivo.

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Steve Bakanov

GLOBAL TRANSFORMATIONAL TECHNOLOGY EXECUTIVE Passionate about maturing global teams, products , operations, and services
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Effectively handling criticism from your boss in IT services involves maintaining a positive mindset and viewing feedback as an opportunity for growth. Listen attentively without interrupting or becoming defensive, and acknowledge the feedback to show receptiveness. Reflect objectively on the feedback, align it with your self-assessment, and seek clarity on unclear points by asking follow-up questions. Create an action plan with specific steps to address the feedback, set measurable goals, and share this plan with your boss to ensure alignment. Regularly update your boss on your progress, demonstrating your commitment to self-improvement and building a positive relationship.

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2 Listen Actively

Active listening is not just about hearing the words but understanding the message behind them. When receiving feedback, focus on what your boss is saying without interrupting. Acknowledge their points by nodding or giving verbal cues. This shows respect for their perspective and allows you to fully comprehend the feedback. In IT services, where details matter, grasping the nuances of criticism can be the difference between making the same mistake again and improving your performance.

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Hector Lima

Coordenador de TI | Infraestrutura, Cloud & Cybersecurity | Redes Corporativas e LGPD
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Ouvir ativamente demonstra respeito e disposi??o para aprender. Aqui est?o algumas maneiras de praticar a escuta ativa: Dê total aten??o ao seu chefe, evitando distra??es como o celular ou o computador. Fa?a contato visual e acene com a cabe?a para mostrar que você está prestando aten??o. Repita o que foi dito para garantir que você entendeu corretamente e para mostrar que está ouvindo atentamente.

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3 Clarify Doubts

After listening, if anything is unclear, ask questions to clarify. It's better to seek a deeper understanding than to assume what your boss means. In IT services, misinterpretation of feedback can lead to repeated errors or misalignment with project goals. Politely request specific examples or suggestions for improvement to ensure you're on the same page. This proactive approach demonstrates your commitment to growth and excellence in your field.

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Hector Lima

Coordenador de TI | Infraestrutura, Cloud & Cybersecurity | Redes Corporativas e LGPD
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Esclarecer dúvidas ajuda a entender completamente o feedback e a saber como agir, acredito que solicitar exemplos específicos para entender melhor o que pode ser melhorado e sobre quais a??es ou mudan?as específicas s?o esperadas de você, s?o bons artifícios para uma evolu??o real.

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4 Reflect Honestly

Once you've fully understood the criticism, take some time for honest self-reflection. Assess your work objectively and identify areas where the feedback is applicable. In IT services, this might involve reviewing code, project management practices, or communication with team members. Recognizing your weaknesses is not a sign of failure but an opportunity for growth. Use the feedback as a guide to refine your skills and work habits.

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5 Plan Improvement

With a clear understanding of the feedback, develop a plan to address the issues raised. This might involve setting specific goals, acquiring new skills, or adjusting your approach to teamwork in IT services. Document your plan and share it with your boss if appropriate, showing that you take their feedback seriously and are committed to making tangible improvements. This not only helps you progress professionally but also strengthens your relationship with your boss.

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6 Follow Up

Finally, after implementing your improvement plan, follow up with your boss. Discuss the changes you've made and seek additional feedback on your progress. In IT services, where projects evolve rapidly, regular check-ins can ensure you remain aligned with expectations and continue to grow in your role. This follow-up demonstrates accountability and shows that you value continuous improvement as part of your professional development in IT services.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can effectively handle criticism or negative feedback from your boss in IT services.

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1 Stay Calm

2 Listen Actively

3 Clarify Doubts

4 Reflect Honestly

5 Plan Improvement

6 Follow Up

7 Here’s what else to consider

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