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Last updated on 2024年6月5日

Here's how you can effectively convey mining engineers' strategic decisions to stakeholders.

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Mining engineers play a crucial role in shaping the future of resource extraction, making strategic decisions that can significantly impact both the environment and the economy. In your role, it's vital to communicate these decisions to stakeholders effectively. This ensures that everyone, from investors to local communities, understands the rationale behind each strategy and its potential outcomes. Transparency and clarity in communication foster trust and facilitate smoother project implementation.

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Tony Lima

Leading COO with expertise in project and process engineering
David Shirley

Senior Mining Engineer | Mine Planning | Design | Drill and Blast | Design Hub

1 Understand Needs

Understanding stakeholders' needs is the first step in effective communication. Stakeholders in mining projects have diverse interests, ranging from financial return for investors to environmental concerns for local communities. By recognizing these needs, you can tailor your communication strategy to address them directly. This means presenting technical information in a way that resonates with their values and concerns, ensuring that the strategic decisions of mining engineers are not just heard but understood.

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Tony Lima

Leading COO with expertise in project and process engineering
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Uma boa comunica??o é a chave para alavancarmos a estratégia frente aos diversos públicos. Entender as necessidades de cada grupo é o primeiro passo para ser assertivo, sem rodeios. Mantenha a escuta ativa e seja empático - se colocando na perspectiva do outro.

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David Shirley

Senior Mining Engineer | Mine Planning | Design | Drill and Blast | Design Hub
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The primary methods a mining engineer uses to convey their strategic decisions to stakeholders are through presentations and email. Know your audience and be succinct. Try to adapt the subject matter and delivery style to the objectives of the stakeholders. 1. Presenting weekly schedule strategy to production supervisors? Give details that maximise safety and productivity. 2. Emailing nearby businesses about upcoming blasting operations? Be concise and clear about the date, time and potential vibration impacts. 3. Issuing a design to an excavator operator with a distinctly important objective for the dig? Have a conversation with them and explain that this design is not normal, and requires special attention.

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2 Simplify Complexity

Mining engineering involves complex processes and terms that can be overwhelming to those outside the field. It's your job to simplify this complexity without losing the essence of the information. Use analogies and visual aids to make technical concepts more accessible. Focus on the key points that are relevant to stakeholders' interests. By breaking down complex strategies into digestible pieces, you help stakeholders grasp the significance of mining engineers' decisions.

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Tony Lima

Leading COO with expertise in project and process engineering
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Para além do conteúdo, é essencial o cuidado na forma de comunicar. Enquanto a linguagem interna é mais técnica, junto ao publico externo é preciso falar de uma forma que pessoas que n?o s?o da área consigam entender.? Em conversas com o público amplo, evite usar muitos termos técnicos e siglas. Se possível, fa?a uma analogia. Por exemplo, ao explicar o conceito de commodities para os metais, associe também às commodities agrícolas, que s?o mais fáceis de assimilar. E teria melhor exemplo que um jogo de futebol para explicar estratégias defensivas?

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Tony Kamau

Product Manager|| Mining Engineer|| Inventor|| Mental Health Champion
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Reducing jargon: Engineers sometimes forget to communicate with ordinary words and focus on using technical words. In as much as your listeners will be impressed, very few will buy into your idea. Simply because they don't understand it.

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David Shirley

Senior Mining Engineer | Mine Planning | Design | Drill and Blast | Design Hub
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Giving loading instructions to a blast crew can be really simple sometimes. Things like through-seam blasting can get really tricky though, especially with deep holes intersecting multiple seams. Grouping and colour-coding holes with the same load rules, simplifies the complexity and empowers the blast crew. This reduction in mental load allows them to focus on safety and physical productivity.

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3 Be Transparent

Transparency is key in building trust with stakeholders. When conveying strategic decisions, be open about the potential risks and uncertainties as well as the expected benefits. Avoid sugar-coating or omitting inconvenient truths. Instead, provide a balanced view that acknowledges the challenges while highlighting the proactive measures in place to mitigate risks. This honest approach encourages stakeholder confidence in the decision-making process.

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Tony Lima

Leading COO with expertise in project and process engineering
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A confian?a é a base do diálogo. E esta só é conquistada com transparência e com a verdade radical. Tenha sempre em vista a constru??o de relacionamentos de longo prazo - e n?o diga ou fa?a nada que você se envergonhe de reafirmar no futuro, inclusive se confrontado. N?o tenha receio de dizer uma verdade inconveniente - trabalhe na forma, com express?es sinceras e sem julgamentos. Acredite, se o interlocutor for digno de confian?a ele irá apreciar sua atitude sobremaneira.

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4 Engage Regularly

Regular engagement with stakeholders keeps them informed and involved. Set up periodic meetings, newsletters, or digital updates to share progress and discuss any changes in strategy. This consistent communication loop allows stakeholders to feel connected to the project's evolution and reassures them that their interests are being considered throughout the process. It also provides an opportunity for feedback, which can be invaluable in refining strategies.

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Tony Lima

Leading COO with expertise in project and process engineering
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A regularidade é fundamental para garantir o entendimento, alinhar (ou mesmo realinhar) expectativas e demonstrar interesse genuíno quanto aos anseios de cada público. Determine uma frequência e adicione ao seu calendário, para que seja proativo e n?o reativo nesta comunica??o.

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David Shirley

Senior Mining Engineer | Mine Planning | Design | Drill and Blast | Design Hub
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As a drill and blast engineer, don't be afraid to jump on the two-way radio and ask an excavator operator how the fragmentation is on the blasted ground they're digging. I guarantee you that if you do this at a mine where the engineer has never asked for feedback before, you'll get some pretty colourful language in return! However, keep doing it, day after day. Soon the responses are more considered and productive. Instead of "it's harder than a bull's forehead, put more explosives in it next time" you'll get "this pass has been fine, but on the last one there was a bit of cap rock. It was pretty localised though..." This information is more constructive and enables you to investigate the problem and follow up, improving stakeholder buy-in.

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5 Use Data Wisely

Data is a powerful tool in illustrating mining engineers' strategic decisions. However, overwhelming stakeholders with too much data can be counterproductive. Select key metrics that align with stakeholders' interests and present them in a clear, concise manner. Use graphs, charts, and infographics to visualize data, making it easier to absorb. This focused approach helps stakeholders understand the impact of decisions without getting lost in the details.

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Tony Lima

Leading COO with expertise in project and process engineering
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é importante usar dados para fundamentar os pontos da mensagem, mas sem exageros. Enxurrada de dados pode soar como "argumento para imposi??o". Seja autêntico e também traga dados contrários à sua tese, antecipando os possíveis "riscos" e desaven?as, e como um plano mitigador pode fortalecer ainda mais sua estratégia.

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6 Foster Collaboration

Finally, fostering collaboration with stakeholders can enhance the acceptance and success of strategic decisions. Encourage dialogue and consider stakeholders' input when formulating strategies. This collaborative approach not only improves the quality of decisions by incorporating diverse perspectives but also increases stakeholder buy-in. When stakeholders feel their voices are heard and valued, they are more likely to support the project's direction.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Moeketsi Thulo

Acting Sectional Surveyor at Seriti Resources
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Do not overcommit: Be realistic, do not overcommit for the sake of keeping stakeholders happy. As much as you want to reassure them that you have their best interests at heart, you also don't want to be perceived as a professional with shortcomings. Overcommitting may lead to burnout and eventually getting nothing done, instead, look at what is within your circle of control and prioritise that.

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Here's how you can effectively convey mining engineers' strategic decisions to stakeholders.

1

2

3

4

5

6

7

1 Understand Needs

2 Simplify Complexity

3 Be Transparent

4 Engage Regularly

5 Use Data Wisely

6 Foster Collaboration

7 Here’s what else to consider

Mining Engineering

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Here's how you can effectively convey mining engineers' strategic decisions to stakeholders.

1

2

3

4

5

6

7

1 Understand Needs

2 Simplify Complexity

3 Be Transparent

4 Engage Regularly

5 Use Data Wisely

6 Foster Collaboration

7 Here’s what else to consider

Mining Engineering

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