Here's how you can cultivate strong relationships with stakeholders as a mid-career case manager.

Cultivating strong relationships with stakeholders involves consistent and transparent communication, active listening, and a genuine understanding of their needs and concerns. Building trust through reliability and integrity is essential, as is demonstrating a commitment to their success and aligning their goals with the project's objectives. To foster a collaborative environment, give regular updates, include stakeholders in decision-making, and pay attention to their input. Long-term, mutually effective partnerships are built on the foundation of respect, empathy, and appreciation for their contributions.

Active listening is a vital skill in any workplace, especially for healthcare leaders whose role has evolved from delegating tasks and organising workloads, to, additionally, coaching employees or others in their organisation to help them achieve their full potential. As a result of active listening, you can support your team and members of your organisation better, and, ultimately, lead more effectively.

Well said! Active listening is indeed a crucial skill for building trust and improving communication because one can understand concerns or issues better, emphathise where necessary which will lead to better outcome/result.

O primeiro passo para um atendimento eficaz é a escuta ativa, saber ouvir para entender a demanda do outro, sem julgamentos é primordial para qualquer atendimento de sucesso. A rapidez em atender a demanda também conta muito, entender que às vezes o aqui e agora faz toda a diferen?a para quem está em algum tipo de sofrimento.

The saying goes, "We have two ears and one mouth, so we should use them proportionately." This underlines the importance of listening more than we speak. As a case manager, demonstrating that you value stakeholder input builds trust and fosters open communication. Reflecting on their words, asking clarifying questions, and providing thoughtful feedback shows you digested the information. According to research published in the International Journal of Listening, active listening leads to higher satisfaction and better outcomes in professional settings. When stakeholders feel heard, they are more likely to engage openly, leading to more effective case management and successful outcomes.

cultivating strong relationships with stakeholders requires genuine empathy and effective communication. Begin by actively listening to their concerns and needs, showing understanding and respect for their perspectives. Build trust through consistent and transparent communication, ensuring they feel heard and valued. Demonstrate your commitment to their well-being by providing reliable support and follow-up. By genuinely empathizing with their situations and maintaining open, honest interactions, you can foster meaningful and lasting relationships with stakeholders.

You can walk someone through an experience, however every situation varies. Therefore, lead with your heart on your shoulder and demonstrate through collaborative communication the boundaries of respect.

In my experience, it is essential to exemplify active listening while communicating. Misinformation is formed when unverified information is leaked, therefore this transparency grants openness.

Out of all the "things" mentioned, communication is most important. Yes to everything that is said here and easier said than done. Personally, I struggle with articulating my thoughts (maybe like right now). We probably could all benefit in some education regarding effective communication. For one, listening to understand is a critical skill. What this looks like in reverse is asking a person, "what was your take away from this conversation"?

When setting boundaries with stakeholders, one thing I find helpful is to consistently define my role as a case manager. Letting stakeholders know my roles and responsibilities provides the structure and framework for a successful working relationship.

When providing support to stakeholders, one thing I've found helpful is maintaining clear and consistent communication. This ensures that expectations are aligned, progress is transparent, and any issues can be promptly addressed