Here's how you can conquer resistance to adopting new technology in service operations.

Los temores empiezan desde los elementos más básicos y es importante exponerlos con el equipo. Adaptaciones tecnológicas implican temor a equivocarse a hacer las tareas más lentas o incurrir en errores no esperados. Viví una experiencia de adaptar una nueva tecnología con un equipo muy grande de personas y que estaba disperso geográficamente y se logró llevar adelante. Fue clave no desestimar los comentarios de las personas y socializándolos con los compa?eros. Esto demostró que eran escuchados y que sí habían recomendaciones desde el terreno que podíamos adoptar para mejorar la experiencia. Fuimos pacientes y persistentes y compartimos con toda la comunidad las experiencias exitosas que podían ser replicadas.

Conquering resistance to adopting new technology in service operations is not just a challenge but a necessity for staying competitive in today's market. By fostering a culture of innovation and emphasizing the benefits of technology, businesses can break through barriers and inspire teams to embrace change. From comprehensive training programs to effective communication strategies, organizations must proactively address concerns and empower employees to see technology as an enabler rather than a disruptor

The fear of new technology often stems from our innate discomfort with the unknown. We tend to gravitate towards familiarity, fearing what we don't understand. This fear can manifest in hesitation to explore beyond our current comfort zones, hindering our ability to embrace the potential benefits of innovative advancements. By allowing this fear to dictate our actions, we miss out on opportunities for growth and improvement. Overcoming this fear requires a shift in mindset, viewing new technology as a gateway to progress rather than a threat. It's essential to confront our fear of the unknown and embrace the opportunities that new technology presents, as doing so can lead us towards a brighter and more promising future.

Every new technology is having its own complex, the adoption is depend on how easier and powerful training made for getting adopted. So technology adoption or rejection is all about the training given to the team.

Celebrating even small wins and efforts is crucial when individuals or teams step out of their comfort zones to explore new technologies despite apprehensions. Acknowledging these endeavors fosters a culture of courage and innovation, encouraging continued growth and learning. Whether it's mastering a new software tool or experimenting with cutting-edge concepts, every step forward deserves recognition. By celebrating these achievements, we not only affirm the value of taking risks but also inspire others to embrace change and pursue their own paths of exploration. In doing so, we create a supportive environment where individuals feel empowered to push boundaries, driving progress and innovation forward.

Adjusting our mindset and practices towards new technologies is a gradual process that requires patience and perseverance. It's not an overnight endeavor but rather a journey of continuous learning and adaptation. Every step, whether small or great, contributes to our understanding and proficiency. Embracing this mindset allows us to appreciate the value of incremental progress and the lessons gained along the way. By recognizing the importance of every step in this journey, we empower ourselves to navigate the complexities of emerging technologies with confidence and resilience. Over time, these accumulated learnings propel us forward and drive meaningful change in both our personal and professional lives.

Adoption and Advocacy are two key areas, and the first drives the second. As service providers, we focus on driving the adoption and advocacy of our products and services to our customers, but often overlook the importance of our own employees. Apply the same principles internally for post implementation support, training and adoption as you would externally for your customers. Continue to drive positive adoption through first class support and CSM channels, and when teams begin to realise the full potential of the new technology, they become advocates.

Comfort zone: The team has control of current platform, and the changes force them to relearn. Let's consider the generation gap; where there is a marked difference in learning new things. I could recommend starting with those who have a good attitude and focusing on having a good result. Second phase determine the level of Resistance to change. This exercise will provide data to handle detractors. This model in particular requires patience.