Here's how you can connect with customers on the go using mobile technology.

Ensure your CRM is always up to date for quick access. Use mobile notifications to never miss a follow-up. Leverage data insights to personalize your interactions.

When I started using a CRM on my mobile phone, ages ago but unfortunately Salesforce, my work life transformed. Now, I can access customer information anytime, anywhere. Whether I’m in a meeting, traveling, or working remotely, I have all the data I need right at my fingertips. Another biggest advantages is the real-time updates. I no longer have to worry about outdated information too!

Mobile CRM systems are game-changers for digital marketers like us, enabling seamless, real-time access to customer data on the go. - Enhanced Customer Interactions: Mobile CRM allows you to access and update client records in real-time, ensuring your interactions are always relevant and personalized. - Efficiency Boost: Managing your sales pipeline and scheduling follow-ups directly from your mobile device increases productivity and reduces response time. - Preparedness: Having instant access to purchase history and communication logs during meetings or while commuting ensures you are always prepared. Incorporating mobile CRM significantly elevates your social selling making every customer touchpoint more meaningful and effective.

To connect with customers on the go using mobile technology, utilize mobile apps for social media platforms like LinkedIn, Twitter, and Instagram to engage with your audience in real-time. Use messaging apps such as WhatsApp or Facebook Messenger for direct communication. Leverage email marketing apps to send and respond to customer emails promptly. Employ customer relationship management (CRM) mobile apps to track interactions and manage follow-ups. Utilize video conferencing apps for virtual meetings. Push notifications can alert you to important customer interactions, ensuring timely responses. These tools enable efficient, flexible customer engagement anytime, anywhere.

Keep responses quick and concise to boost customer satisfaction. Use saved replies for common questions to save time. Always follow up to ensure the customer's needs are fully met.

Teams, helps me every day ((and even more so since the new version, unstable on my PC) Last week, while managing a project with my remote team, we scheduled video meetings, shared files, and collaborated in real-time seamlessly, all from our phones. One crucial moment was a tight deadline where we needed instant feedback on a document. I uploaded it to Teams, and within minutes, everyone reviewed and commented. We quickly edited it together, saving hours. Integrating apps like OneNote and using chat for quick communication made our work efficient and organized. The mobile app has transformed our collaboration, making us more productive and connected.

Post consistently to keep your audience engaged. Use direct messages to build personal connections. Monitor trends and join relevant conversations.

In building a personal brand and social selling a great advantage is that you can slot in 5 min here and 5 mins there using the mobility and apps of the platforms. ten mins spare in a taxi engage with some content, add some new follows or requests. Also use a scheduling tool like Buffer to schedule content of yours to be shared whilst you are busy elsewhere and on the move.

I systematically use LinkedIn in addition to the very qualified information that I obtain from the database (unfortunately only French) Nomination (poke @Beno?t Marcellin). But I never use them for live prospecting. I always favor a gentle approach, by providing content, publishing articles (and sending the link to them), commenting on posts related to my activity without forgetting the # or @ to tag the contacts with whom I wants to establish a relationship. But never direct prospecting, which horrifies most people (mainly on this network to promote themselves or try to be contacted by headhunters. The proof, 90% of the email addresses entered on the profiles are email addresses personal)

I'm really lazy, like any good salesman ;-) The appearance of Teams (which I use) and its competitors allows me to get appointments more easily. But I'm still looking to be able to meet my contacts in "real life". Nothing like creating a connection. On the other hand, I always pay attention to the lighting, the background behind me, the framing of the camera... Essential to optimize the quality of calls.