Here's how you can avoid micromanaging and delegate effectively in ERP.

Trust is about empowerment once an employee has been adequately trained and advised to seek support whenever needed. It provides a work environment conducive to self-confidence, initiative, motivation and productivity. With the centralized and real-time data of the ERP system, errors can be identified and corrected during daily ERP monitoring activities. With the availability of timely and effective support, ERP users continuously learn and improve their ERP skills and experience to avoid making the same errors in the future.

Following steps can be considered: Understand Team Strengths Set Clear Expectations Empower and Trust Provide Resources and Support Establish Checkpoints Encourage Accountability Promote Collaboration Delegate the Right Tasks Communicate Openly Lead by Example

Clear goals are defined in job description details with annual or other periodic performance targets set up in the ERP human resource modules like Performance Management. By documenting work requirements and achievements as exhaustively as possible with comments of managers and collaborating colleagues, performance appraisal becomes an unbiased exercise which motivates employees to continuously perform better for career development.

Business analytics provides accurate predictions and other insights which improve decision-making with significantly reduced risks. Employees at all hierarchical levels must be empowered to work autonomously and successfully by authorizing them to access this business knowledge derived from ERP and other data sources. Every staff member can thus contribute to the achievement of organizational goals and objectives with cost-effective resource management to improve customer satisfaction, revenue and net profit margin.

ERP user feedback is beneficial for all related parties. It provides suggestions for potential improvements of the operational ERP system and enables continuous business process improvement which is a main priority for an enterprise to implement and use an ERP. The feedback loop helps to improve the work environment with better collaboration and optimized streamlining of business processes which improves productivity, service quality and work-life balance.

Robotic process automation and optical character recognition automatically record digital or scanned copies of supplier bills for ERP Accounts Payable module. Recurrent monthly customer invoices are scheduled for automatic generation and posting in Accounts Receivable and General Ledger. Only exceptional documents with missing or incorrect information need to be processed manually. With the automation of repetitive tasks, employees can spend more time to make better decisions based on analytical insights and to improve their relations with customers and other stakeholders. These value-added work activities are more useful for achieving business goals and objectives like customer intimacy, supply chain optimization and higher profit margins.

During post-implementation ERP operations, ongoing training is planned and provided for new employees who need to use the ERP, implementation of new ERP modules and new ERP update or upgrade features. ERP user support enables employees to make an optimal use of the ERP system. This is in line with the main ERP priority of continuous business process improvement for survival and sustainable growth of the enterprise.