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Last updated on 2024年6月12日

Here's how you can apply problem solving skills to manage crises in the Live Events industry.

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In the fast-paced world of live events, crises are inevitable. From technical difficulties to weather disruptions, the ability to apply problem-solving skills is crucial to navigate these challenges successfully. By understanding and implementing strategic approaches, you can turn potential disasters into manageable situations, ensuring the show goes on and your audience leaves with a positive experience.

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Peter Morris

Detective Sergeant // Executive Officer // Author

1 Assess Fast

When a crisis strikes at a live event, quick assessment is key. You need to rapidly understand the scope of the problem and its immediate impact. This involves gathering information from various sources, whether it's the technical crew, security personnel, or event attendees. Effective communication channels are essential in this phase, as they allow you to collect accurate data swiftly to make informed decisions. Remember, the quicker you assess the situation, the faster you can act to resolve it.

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Peter Morris

Detective Sergeant // Executive Officer // Author
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Communication is key, better yet clear communication of key information. Plans are great, but tend to evaporate under stress and chaos. Clear communication gets you back on the right page in your plan.

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Jonathon Montgomery

Global Manager of IT/Support
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Never underestimate the power of preparation and situational awareness. It is not possible to assess until you are aware. The skills and activities that lead to early awareness give a huge advantage in how quick the assessment can happen.

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2 Plan Smart

Once you've assessed the situation, it's time to plan a smart response. This involves brainstorming potential solutions and evaluating their feasibility. Consider the resources at your disposal, such as staff, equipment, and time. Prioritize actions that will have the greatest impact in mitigating the crisis. It's also important to have a backup plan in case your initial solution doesn't work as expected. A well-thought-out plan can be the difference between a minor hiccup and a full-blown disaster.

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Jonathon Montgomery

Global Manager of IT/Support
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Planning includes the develop of multiple well designed contingencies. Ensure alternate resources are easily available. When producing an important event I will always have multiple backups in place so that a failure does not create a disaster.

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3 Execute Well

Execution is where your problem-solving skills truly shine. With a clear plan in place, it's essential to delegate tasks effectively and ensure everyone involved knows their role. Communication should be clear and ongoing, with regular updates to keep all team members aligned. It's also crucial to remain flexible during execution, as unexpected issues may arise that require swift adaptation of the plan. A well-executed response can often prevent the crisis from escalating further.

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Jonathon Montgomery

Global Manager of IT/Support
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It is helpful to plan and even rehearse contingencies. During the situation, or as quick as possible after, document what went well and what didn’t. Detail is important here because this becomes the basis for a later review. Use key learnings to prepare for or prevent issues for future events.

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4 Communicate Clearly

Clear communication during a crisis is non-negotiable. You need to inform all stakeholders, from your team to the attendees, about what's happening and what measures are being taken. This transparency builds trust and can help keep the situation calm. Use all available channels—public address systems, social media, or event apps—to disseminate updates regularly. Ensure that your messaging is consistent across all platforms to avoid confusion.

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5 Learn Always

Every crisis is a learning opportunity. After the event, conduct a debriefing session with your team to analyze what went right and what could have been improved. Document these insights and incorporate them into your future event planning processes. By doing so, you not only refine your problem-solving skills but also enhance your ability to prevent similar crises in the future. Continuous learning helps you stay prepared and resilient in the dynamic world of live events.

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6 Stay Prepared

Preparation is your best defense against future crises. Invest time in creating comprehensive contingency plans for a variety of scenarios. Regularly train your staff on emergency procedures and ensure they are familiar with their roles in a crisis. By staying prepared, you can instill confidence in your team and reassure event attendees that their safety and enjoyment are your top priorities. When you're prepared, you're equipped to handle whatever comes your way with composure and competence.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Here's how you can apply problem solving skills to manage crises in the Live Events industry.

1

2

3

4

5

6

7

1 Assess Fast

2 Plan Smart

3 Execute Well

4 Communicate Clearly

5 Learn Always

6 Stay Prepared

7 Here’s what else to consider

Live Events

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Here's how you can apply problem solving skills to manage crises in the Live Events industry.

1

2

3

4

5

6

7

1 Assess Fast

2 Plan Smart

3 Execute Well

4 Communicate Clearly

5 Learn Always

6 Stay Prepared

7 Here’s what else to consider

Live Events

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