Here's how you can address the potential consequences of unresolved conflicts in a sales team.

Recognizing dysfunction in your sales process begins with clear expectations. Setting performance and progress monitoring standards is crucial and should be used to adjust business strategies. Negative perceptions of pipeline meetings are common, but proper protocols and expectations can transform these meetings into productive discussions about reality and improvement, rather than deception and excuses. Dysfunction in sales culture affects the entire organization. Marketing, product development, finance, and leadership need accurate field insights to refine strategies. Senior sales leaders must foster transparency and constructive feedback, making pipeline conversations opportunities for learning and growth, benefiting the entire business.

Importante um olhar genuino para o comportamento individual e em grupo . Esculta Genuína pra entender onde deve agir para mudar o cenário. Após o diagnóstico promover dinamicas nos pontos a melhorar e esclarecer as dividas e melhora na comunica??o.

Infelizmente hoje ainda é muito comum promessas para engajar o time e seus integrantes; digo promessas, porque existe demais promessas e muito pouca entrega do que foi prometido como: reconhecimento, incentivo financeiro, participa??es em eventos e etc; e, é o que gera muitos conflitos e que n?o s?o resolvidos, pois tudo fica na promessa.

Like John C Maxwell wrote, the problem in the team is not the problem, the problem in the team is lack of momentum. As a leader of a sales team its important to know that the team is dynamic and their emotions are ever changing, one of the ways to keep the team focussed is goal setting but also giving up your own clients so that your people remain focused. As the leader of the team you will have to realise your teams strengths and weaknesses and what their emotional triggers are. The good thing this is easy, have conversations with them and you will find out everything. Also the value of a good number 2 cant be overstated!

E incluir uma bate papo transparente e apresentar sempre os desafios profissionais e n?o a cobran?a pata a Pessoal . Entender o que esta causando o n?o objetivo e promover encontro entre as areas pra que a equipe posso buscar solu??es e dias de trabalho com prazer.

Fostering open dialogue involves creating a safe space for team members to voice their concerns without fear of judgment. Managers should facilitate these conversations with empathy and active listening. This approach helps in understanding different perspectives and finding common ground, ultimately leading to a resolution

Openly discuss conflict resolution with your team. Encourage them to express concerns or frustrations they might have with colleagues.

Lo que es útil es mediar y darle a cada persona la oportunidad de exponer sus puntos de vista, sin juzgar, existen distintas maneras de abordar los problemas de manera eficiente, mucho depende de la cultura y experiencia de las personas, es lo que enriquece al trabajo, diálogo abierto y mente abierta

Trabalhar com transparência e apresenta??o dos pontos positivos e pontos a melhorar por area , e apresentar como cada pessoa pode contribuir para chegar na entrega do combinado . Apresentando a responsabilidade de cada pessoa no projeto/opera??o.

Clear boundaries are essential for preventing and resolving conflicts. Define acceptable behaviors, communication protocols, and procedures for escalating issues. Involving the team in setting these guidelines ensures buy-in and adherence, promoting a respectful and productive work environment

Um bom exemplo de estabelecer os limites é promover a empatia. Uma reuni?o descrevendo o processo e os parametros do processo de cada um ajuda a entender a dificuldade e limites para cada a??o! Entendendo onde o outro pode chegar come?a a promover o conhecimento de como todos devem atuar em busca do resultado! As regras, vis?es e DNA da empresa deve ser sempre lembrado e repetido para guiar as decis?es de cada um! Apresentar as regras do jogo permite que cada um tome a decis?o sem precisar retornar ao gestor e todos conhecendo o limite o processo flui mais fácil

Establish clear expectations for professional conduct and communication within the team. This provides a framework for healthy interactions and helps prevent misunderstandings.

Los equipos son una familia y se debe trabajar sobre la cultura del respeto, colaboración y trabajo. Siempre hay distintos tipos de personas en los equipos por eso cada líder debe ir trabajando los puntos débiles de cada uno de sus colaboradores con el fin de ayudarlos a desembolverse mejor en el trabajo individual y en la suma al equipo, así como resaltar su valor. Los límites siempre deben ser claros y precisos, la mejor manera de moverse es sin ocultar información valiosa y explicar las obligaciones de cada uno, incluso las del líder en su rol, para que entiendan las responsabilidades del mismo por su equipo de forma ascendente y descendente en la estructura del trabajo.

Manter uma sintonia entre as areas , e sempre apresentar que o resultado depende de todos . Fazer mapa com todas as demandas e seus responsáveis para cada demanda . Apresenta??o da evolu??o da entrega , devolutivas para as melhores entregas e retorno pra quem com a entrega baixa .

Foster a Positive Teamwork:- Recognition and Rewards: Acknowledge Achievements: Regularly acknowledge and reward individual and team achievements to boost morale and motivation. Incentive Programs: Implement incentive programs that promote teamwork and collaboration rather than individual competition. Supportive Culture: Promote Respect: Cultivate a culture of respect, inclusivity, and support where differences are valued and constructive feedback is encouraged. Conflict as Growth: Frame conflicts as opportunities for growth and learning, encouraging a mindset of continuous improvement.

Encouraging teamwork through regular team-building activities and aligning team goals fosters collaboration and mutual respect. Open communication channels and a culture of recognition further enhance team cohesion, leading to higher morale and efficiency

Um modo de manter a equipe unida é a cria??o (ou divis?o) de parte da meta ser um trabalho da equipe! Exemplo vender x na regi?o individual e outra de avan?ar venda de Y no conjunto (nacional). Assim todos tendem a ajudar para que todos em conjunto alcancem o valor nacional !

Es importante que todos den su opinión y hacerlas juntos, para que el equipo entienda cuál es el objetivo desde el principio y sea partícipe de los objetivos definidos, dejar que se complementen y no compitan, crear equipos multidisciplinarios y enfocados en una misma meta

Training on conflict resolution, communication, and emotional intelligence equips team members with the skills to handle conflicts constructively. Ongoing training ensures the team remains adept at managing interpersonal issues, contributing to a harmonious work environment

Monitor progress continuously by Regular Check-Ins: Progress Reviews: Conduct regular check-ins to monitor the progress of conflict resolution efforts and ensure issues are being addressed. Adjust Strategies: Be prepared to adjust strategies based on feedback and the evolving dynamics of the team. Measure Impact: KPIs and Metrics: Use key performance indicators (KPIs) and other metrics to assess the impact of conflict resolution efforts on team performance and morale. Continuous Improvement: Use the insights gained to continuously improve conflict resolution processes and team dynamics.

Es importante ser flexible al progreso, para poder corregir si las acciones tomadas no fueron suficientes, funciona hablar con las personas independientemente y ya que tienes los distintos puntos de vista revisar el progreso entre todos. Siempre incluir a las partes para revisar y corregir si es que hay que hacerlo. Todos tienen que estar involucrados desde el origen y ser partícipes.

Encourage open communication and never ‘manage’ the team rather talk and listen more openly. Most of the times unresolved conflicts come up when there is a trigger. Rather resolving, the focus should be on active listening so that things are not brushed under the carpet.

Provide Ongoing Support and Resources Professional Development: Training Programs: Offer ongoing training and development programs focused on communication, teamwork, and conflict resolution skills. Coaching and Mentoring: Provide access to coaching and mentoring for personal and professional growth. Mental Health Resources: Employee Assistance Programs: Implement employee assistance programs (EAPs) to support mental health and well-being. Wellness Initiatives: Promote wellness initiatives that help reduce stress and build resilience among team members. By implementing these strategies, you can effectively address unresolved conflicts within your sales team, fostering a healthier work environment and enhancing overall team performance.

Fostering a positive and inclusive company culture, celebrating successes, and learning from conflicts promote a growth mindset. Implementing mentorship programs and regularly updating conflict resolution policies ensures relevance and effectiveness, leading to sustained team success

Remind the team of their shared goals and the importance of collaboration in achieving them. Shift the focus from individual differences to working together for collective success.