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Here's how you can ace a successful feedback conversation in the import/export industry.

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Navigating feedback conversations in the import/export industry can be as complex as the logistics of moving goods across borders. Whether you're a freight forwarder, customs broker, or warehouse manager, understanding how to give and receive feedback effectively is crucial. The key to a successful feedback conversation is to ensure that it's constructive, clear, and leads to positive outcomes for all parties involved. By honing this skill, you can foster better relationships, improve operations, and drive your business forward.

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Alfredo Cardoso André

Economist and Management Analyst- Effective State of MG.
Awny Ghazy

Regional Export Manager ( English- French & Arabic speaker )Digital Marketer ( FMCG ) at ADCO
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1 Prepare Well

Before diving into a feedback conversation, preparation is your lifeline. Familiarize yourself with the specifics of the situation requiring feedback. This means reviewing relevant shipment records, customs documentation, or any communication that can provide context. Ensure you understand the standard operating procedures (SOPs) and how they may have been deviated from. By being well-prepared, you can address issues with confidence and clarity, making it easier for your counterpart to understand the feedback's relevance to the import/export operations.

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Alfredo Cardoso André

Economist and Management Analyst- Effective State of MG.
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Sugiro a lideran?a planejar, negociar e acordar as principais a??es que o colaborador precisará desenvolver. Em um Plano de Gest?o Individual de acordo com as atribui??es pactuadas. Estabele?a um ciclo de avalia??es e alinhamentos(feedbacks). Esta ferramenta, quando bem utilizada, auxiliará na melhoria do trabalho e no desenvolvimento das competências do colaborador, facilitará o alcance de metas da equipe e organizacionais, e definirá com clareza as responsabilidades de cada colaborador, promovendo uma gest?o de pessoas mais ativa e eficiente.

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To ace a successful feedback conversation in the import/export industry, start by preparing specific, data-driven points that highlight performance metrics and areas for improvement, ensuring your feedback is objective and constructive. Foster a two-way dialogue by actively listening to the other party's perspectives and addressing any concerns or suggestions they may have, which can help build trust and mutual understanding. Finally, set clear, actionable goals and follow up regularly to track progress and provide ongoing support, reinforcing a commitment to continuous improvement and collaboration.

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David Shine Xian

Expert @ Airport GSE & Airline ULD | Tianchang Cheers Metal Limited | Xiaogan Ruisheng Mech Elec Mfg Ltd.
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1. The question of eliciting a positive response from the negotiating opponent; 2. Make appropriate concessions; 3. Don't make hasty decisions; 4. When you can't understand what the other person is saying, make sure they repeat it;

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Aonist Zhang

Overseas Sales Manager at TESmart | Global KVM Solution Provider | Helping Businesses Optimize IT Management Across Continents
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1.good preparation 2.understand standards 3.clear your mind objectively 4.open to listen 5.follow up what gona happen 6.make a summary when all was done

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2 Clear Objectives

Having clear objectives is paramount when providing feedback in the import/export industry. Your goal should be to improve processes, not to assign blame. Clearly articulate what was expected, what occurred, and the impact it had on operations. Whether it’s about delayed shipments, incorrect documentation, or compliance issues, focus on the outcomes and how they can be enhanced. This approach helps in creating a constructive environment where the emphasis is on problem-solving and professional growth.

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Alfredo Cardoso André

Economist and Management Analyst- Effective State of MG.
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O objetivo do Plano de Gest?o Individual além da melhoria dos processos é a continua intera??o com o colaborador. é importante ter claro as principais competências do colaborador e seus pontos fortes. Para: 1o listar as principais entregas (produtos, projetos, etc.) acordadas com o colaborador. 2o- Para cada entrega acordada relacione as competências, conhecimentos e/ou habilidades que o colaborador possui e precisará desenvolver para auxiliar no alcance dos resultados esperados. 3o- Descreva orienta??es/ caminhos que podem ser trilhados para promover sua aprendizagem, visando qualificar o colaborador para execu??o da entrega acordada.

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3 Active Listening

Active listening is a vital component of any feedback exchange. When you're on the receiving end, pay close attention to what's being said without rushing to defend your actions. Reflect on the feedback concerning import/export regulations, client expectations, or logistics challenges. Ask questions for clarification and show that you are engaged in the conversation. This not only helps in understanding the feedback better but also demonstrates respect for the person providing it.

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Alfredo Cardoso André

Economist and Management Analyst- Effective State of MG.
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Lembre-se de considerar o Planejamento Estratégico, na elabora??o do Plano de Gest?o individual, definindo as contribui??es do colaborador para o alcance das metas da equipe e do seu negócio. O processo é uma troca continua de Feedbacks entre o Líder e o Liderado. Sendo que o único caminho é a escuta ativa de ambas as partes na busca da melhoria dos processos, das qualifica??es do Colaborador e da Empresa.

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4 Constructive Language

The language you use can make or break a feedback conversation. Use terms that are specific to the import/export industry, such as "bill of lading," "tariff classifications," or "incoterms," when they are relevant to your feedback. This specificity ensures that both parties are on the same page. However, avoid jargon that may confuse or alienate. Opt for constructive language that encourages collaboration and improvement rather than criticism that can lead to defensiveness.

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5 Follow-Up Actions

After a feedback conversation, it's crucial to outline follow-up actions. Discuss practical steps that can be taken to address the issues raised. This might involve additional training on import/export regulations, revising SOPs, or implementing new checks and balances in your supply chain management. Agree on a timeline and person responsible for these actions, and consider setting up a future meeting to review progress. This ensures that the conversation translates into tangible improvements.

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6 Reflect & Learn

Finally, reflecting on the feedback conversation is an essential step for continuous improvement in the import/export industry. Take some time to consider what went well and what could be improved for next time. Whether you were giving or receiving feedback, think about the communication style, the reception of your message, and the overall outcome. Learning from each interaction will help you refine your approach to feedback, making you more effective in your role and contributing to the success of your organization's import/export operations.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Awny Ghazy

Regional Export Manager ( English- French & Arabic speaker )Digital Marketer ( FMCG ) at ADCO
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It's better to have a quarterly online meeting with your partner for a business review in which you can discuss what have been achieved and how to make a significant growth in the next quarter by focusing on the fast moving products through special promotions and price cuts in mix with the slow moving products as a sort of cross selling. Also you can discuss the quantities forcasted for the next quarters to be well prepared and to plan your raw materials to avoid any delays in delivery. Additionally you can discuss your market share and how to increase it. Finally, don't forget to make a customer satisfaction form and ask your customer to fill it and discuss it with him and try to improve the pionts that don't meet his satisfaction

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Here's how you can ace a successful feedback conversation in the import/export industry.

1

2

3

4

5

6

7

1 Prepare Well

2 Clear Objectives

3 Active Listening

4 Constructive Language

5 Follow-Up Actions

6 Reflect & Learn

7 Here’s what else to consider

Import/Export Operations

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Here's how you can ace a successful feedback conversation in the import/export industry.

1

2

3

4

5

6

7

1 Prepare Well

2 Clear Objectives

3 Active Listening

4 Constructive Language

5 Follow-Up Actions

6 Reflect & Learn

7 Here’s what else to consider

Import/Export Operations

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感谢您的反馈

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