登录查看更多内容

Last updated on 2024年8月27日

The grounds crew's work disrupts the pro shop's operations. How will you navigate this challenging situation?

由人工智能和领英社区提供技术支持

Navigating a conflict between the grounds crew and pro shop operations on a golf course requires a delicate balance. As a golf course manager, you understand the importance of maintaining pristine playing conditions while ensuring a seamless experience for patrons. The situation becomes challenging when the essential work of the grounds crew inadvertently interferes with the pro shop's operations, potentially impacting sales and customer satisfaction.

本文章的要点总结

Reassess scheduling:

Shift the grounds crew's maintenance times to avoid overlapping with the pro shop's peak hours. It reduces friction and demonstrates a proactive approach to harmonizing operations.
Enhance communication:

Foster open dialogue between teams to understand each other's roles better. Regular meetings can help iron out any kinks in operations, boosting teamwork and efficiency.

本摘要由 AI 和以下专家提供支持

1 Assess Impact

Begin by comprehensively assessing how the grounds crew's activities are affecting the pro shop. Are they causing noise disruptions during peak shopping hours or blocking access to the shop? Understanding the specific issues will allow you to address them effectively. It's crucial to gather feedback from both the pro shop staff and customers to gauge the extent of the disruption and tailor your approach accordingly.

添加您的观点

Steve Jablonowski, PGA, CAM

Resort General Manager
举报内容
The grounds crew disrupts…The grounds crew never disrupts! Maintenance and project management are the cornerstones of the operational effectiveness of a facility. If there is an issue in the front of the house supporting the maintenance of the recreational asset, then the attention needs to be focussed on support and communication.

已翻译

赞
Jason Pearsall ??

CEO at Club Caddie & Managing Partner at Warren Valley Golf Course.
(已编辑)
举报内容
Cultural Alignment: Ensuring that both inside & outside services share a common vision of providing an exceptional golfer experience is crucial. When all teams are aligned and understand that the course’s success benefits everyone, it creates a collaborative environment. Technology: Our grounds crew has real-time access to the tee sheet in the maintenance barn, allowing them to stay informed about daily schedules, including first tee times, double tees & outings. This proactive approach ensures minimal disruption to pro shop operations. Communication: Weekly staff meetings bring all departments together, allowing us to align on key events like outings, which require coordination between in/outside golf services & departments such as F&B.

已翻译

赞
Mike Kelly

Improver of the Customer Experience | Master Plan Community Developer | Golf, Resort & Club Data Collector | Revenue Creator | Mentor | Career Coach | Speaker
举报内容
Communication is key. If all stakeholders understand what is going on and why, your chance of success goes way up. Like when you are getting ready to aerify the greens. Are your members & guests informed? Does your Superintendent take a few minutes to explain why this practice is necessary? Get out in front of it and communicate the benefits to all.

已翻译

赞

2 Plan Logistics

After identifying the pain points, you must re-evaluate and adjust the grounds crew's schedule to minimize interference with the pro shop's peak times. This may involve starting maintenance work earlier in the day or after the shop's busiest hours. It's essential to communicate these changes to both teams, ensuring that everyone understands the new workflow and its rationale. Coordination is key to avoiding further disruptions and maintaining harmony between departments.

添加您的观点

3 Communicate Clearly

Clear communication is the cornerstone of resolving any operational conflict. Hold a meeting with both the grounds crew and pro shop staff to discuss the situation openly. Explain why the grounds work is necessary and how it benefits the course and, by extension, the pro shop. Encourage an open dialogue where staff can voice concerns and suggest solutions, fostering a collaborative environment where everyone works towards a common goal.

添加您的观点

4 Adjust Operations

Sometimes, adjustments in the pro shop's operations may be necessary to adapt to the grounds crew's essential maintenance work. Consider altering the layout of the shop or providing exclusive shopping hours during quieter periods of grounds maintenance. This proactive approach shows customers that their comfort and convenience are top priorities, even amidst necessary course upkeep.

添加您的观点

5 Foster Teamwork

Promote a sense of teamwork between the grounds crew and pro shop staff by highlighting their interdependence. The success of one department invariably contributes to the success of the other. Encourage joint initiatives, like special promotions during course maintenance periods, that can drive sales while also showcasing the hard work that goes into maintaining the golf course.

添加您的观点

Dave Barton, PGA

Executive Director, National Alliance for Accessible Golf .......... PGA Certified Professional - Executive Management
举报内容
It is ONE crew at a golf facility with a shared purpose of providing outstanding customer service AND experiences to all. If a maintenance crew is doing that, or the pro shop operations side has not communicated their requirements, well, that’s called fixable chaos and customers suffer. Top down leadership and horizontal buy in = a culture that will deliver amazing experiences, whether you paid $20 to play or $200.

已翻译

赞

6 Monitor Feedback

Finally, it's imperative to monitor feedback from both staff and customers after implementing these changes. This will help you understand if the measures are effective or if further adjustments are needed. Continuously seeking feedback demonstrates a commitment to continuous improvement and ensures that both the grounds crew and pro shop can operate efficiently without compromising on service quality or customer experience.

添加您的观点

Golf Course Management

+ 关注

给文章评分

我们借助人工智能创建了此文章。您认为这篇文章怎么样？

很棒不太好

举报此文章

查看全部

The grounds crew's work disrupts the pro shop's operations. How will you navigate this challenging situation?

1

2

3

4

5

6

1 Assess Impact

2 Plan Logistics

3 Communicate Clearly

4 Adjust Operations

5 Foster Teamwork

6 Monitor Feedback

Golf Course Management

给文章评分

感谢您的反馈

更多Golf Course Management相关文章

更多相关阅读内容

The grounds crew's work disrupts the pro shop's operations. How will you navigate this challenging situation?

1

2

3

4

5

6

1 Assess Impact

2 Plan Logistics

3 Communicate Clearly

4 Adjust Operations

5 Foster Teamwork

6 Monitor Feedback

Golf Course Management

给文章评分

感谢您的反馈

查看其他技能