Faced with a surge in client demands, how can you efficiently streamline administrative processes?

Vou compartilhar algumas práticas que implementei e considero muito úteis: - Padr?o de respostas - scripts. Padr?o de e-mail de envio, follow-up, retorno de algo mais sério, boas vindas, finaliza??o, acompanhamento, etc. é possível também utilizar o chat gpt pra auxiliar nessa demanda - Tendo automa??o de tarefas automáticas a medida que o fluxo do processo anda, criando tarefas para os respectivos responsáveis.

Automating tasks will always be my go to that enables to help me manage repetitive work by improving efficiency and accuracy. While it might not always cut the total time, it speeds up routine tasks and allow me to focus on more important activities. This makes it easier to handle larger workloads without needing extra resources and reduces stress by taking over repetitive duties, leading to higher productivity and job satisfaction.

Assess Processes: Map workflows to find inefficiencies and gather team feedback. Leverage Technology: Use automation tools (e.g., Zapier) and CRM systems (e.g., Salesforce) to improve efficiency. Enhance Communication: Adopt centralized platforms like Slack and set clear communication protocols. Optimize Resources: Use project management tools (e.g., Asana) to prioritize tasks and delegate effectively. Standardize Procedures: Create templates and document guidelines for consistency. Train Regularly: Provide ongoing training and skill development. Monitor & Evaluate: Track KPIs and seek feedback for continuous improvement.

Experience has definitely helped me develop ways to use my time efficiently. I tackle certain things first thing in the morning i.e, checking my e-mails and responding to tasks I was unable to complete the previous day. Data entry can be a time-consumer, so if there is a significant amount, I prefer to complete it early, so I am available for other more complex tasks.

Repetitive tasks can be time consuming and in times of high work load, errors occur. Automation can help alleviate these issues.

Delegating time wisely is most important, especially in the legal field, when you are assigned multiple tasks or projects. Whether you work for one or two attorneys, or perhaps 100+, you must accept your responsibility in determining which task takes precedence over the rest. Once you are confident in determining, which may humble you in certain instances by having to ask, placing the tasks in order and completing each one, is a great feeling of accomplishment.

Perfeito! Ensino a minha equipe a utilizar a matriz no dia a dia, criando tarefas automáticas de revis?o, análise e antecipa??o de problemas. Usar a matriz de Eisenhower aliada ao PDCA é sucesso de execu??o eficiência. - Como posso melhorar essa execu??o pra ser mais rápida? é possível automatizar? - já existe tutorial dessa demanda disponível na universidade interna? Pra evitar tempo duplicado de treinamento? - como posso evitar que esse problema atual se repita no futuro? Seja com a equipe ou com o cliente? - como posso compartilhar boas práticas de prioriza??o com os membros da minha equipe? Pra que eles saibam inclusive a hora certa de me acessar?

On peut citer d'autres méthodes plus simples de priorisation telles que : La méthode MoSCoW -> Must have = Indispensable Should have = Important Could have = Souhaitable Won't have = Non prioritaire Cette méthode aide à trier les taches en fonction de leur importance et urgence. ou La méthode 80/20 (Principe de Pareto) -> 80/20 : Identifiez les 20 % des taches qui vous apportent 80 % des résultats. Concentrez-vous sur ces taches clés qui ont le plus grand impact. Cette méthode permet de se concentrer sur ce qui compte vraiment et de maximiser son efficacité en traitant d'abord les taches les plus importantes.

Processes should be reviewed regularly to keep up with changes in the business. Asking for feedback from staff helps to ensure processes are helpful and relevant.