Physicians should explain to their staff why they may be delayed as there may be valid reasons like emergency surgery, etc. Staff should be advised on length of delay and whether the patient can wait or reschedule the appointment. It's always a good idea to apologize for the unavoidable conflict.

In my experience, communication is the key. Delays are unavoidable, especially in a surgical practice, however, frequent updates and alternatives being explained to the patients will go a long way in trust and satisfaction. Think about how you would want to be treated yourself!

Make sure to have clear scheduling distrubuted with all stakeholders in your clinic practice. When this communication breaks down, find the source and remedy it ASAP. If it need more clarity, more. Communication, more listening to other stakeholders, then be it.... Keep going until you get it right, or something adjusts appropriately. Listening and communication is key.

Dealing with physician scheduling conflicts requires proactive communication and efficient systems to manage patient dissatisfaction. First, implement clear internal processes for managing schedules and communicating changes to both staff and patients. Automating scheduling tools can minimize errors and ensure transparency in appointment availability. When conflicts arise, notify affected patients as early as possible, offering alternative dates or connecting them with other qualified healthcare providers. Patient empathy is key—acknowledge their frustration and assure them of your commitment to their care. Finally, maintain open channels of communication between the pharmacy and healthcare providers. This ensures alignment.