Dealing with overcrowded buses during rush hours. Can you find a solution to satisfy frustrated passengers?

I don't know if this is a standard practice with other transit agencies; TriMet, (Portland, OR) has a department/team to handle community affairs. I don't know if they do tis, but: It could be standard practice for team members to survey passengers WHILE ENROUTE (v. sending out a survey by mail or email), asking them about their route travel habits, frequency, "wishes", etc. in real time . Plus they pick up on various nuances from the passengers as well.

In der Schweiz haben die Busse Anh?nger die die Kapazit?t erweitern. Das ist besser als einen zweiten Bus zuschicken, der ja auch einen Fahrer braucht.

1. Ensure that every suburb has a primary school and a supermarket, so that people don't need buses for their daily needs. 2. Ensure that every suburb is within comfortable cycling distance (about 7 km) of an employment centre, a secondary school and a tertiary institution, so that fewer people need buses for commuting 3. Provide more transit lanes, bus lanes and bus rapid transit routes, so that each bus can travel faster and thus provide more services along any given route. 4. Subsidise healthier and less polluting walking and cycling, at levels commensurate with subsidies for buses.

Focusing on: Increasing Bus Frequency Increasing bus frequency is a direct and effective way to address overcrowding during rush hour. By adding more buses to popular routes, transportation authorities can significantly reduce crowding, improve passenger comfort, and reduce wait times. Benefits of Increased Bus Frequency: * Reduced overcrowding: More buses mean less crowding on individual vehicles. * Shorter wait times: Passengers will spend less time waiting for the next bus. * Improved reliability: A higher frequency of service can lead to more consistent travel times. * Increased ridership: More frequent service can encourage more people to use public transportation. Implementation Considerations:

Ver las horas picos reforzando el servicio con más unidades dándole al usuario una solución mejorando el servicio. Para eso es necesario que el coordinador de servicio y el gerente operativo no solo estén en sus escritorios deben salir a realizar recorridos estar en las paradas ver la necesidad de la gente eso va a mejorar la calidad de servicio

Aumentar la capacidad de los vehículos es una alternativa, sin embargo este tipo de medidas causan un efecto negativo toda vez que en las horas pico es financieramente viable, pero en horas valle o de menor demanda representa un costo elevado, por lo que la inversión en muchos casos puede llegas a ser injustificada, en este sentido considero mejor dise?ar nuevos sistemas de transporte, pasar de buses a metro, tren o otros sistemas de transporte de mucho mayor capacidad y con vias exclusivas que garanticen el cumplimiento de los intervalos y los tiempos de ejecución de servicios.

Só há uma maneira: buscar a causa do problema, que s?o os monopólios dos transportes de grupos privados, os quais só enxergam os lucros. Desmantelá-los, subsidiá-los ou tornar o transporte completamente público s?o as solu??es possíveis.

Increasing capacity and frequency is the only possible solution for this issue, the rest of offered solutions here are like a joke and will serve only to increase frustration of already frustrated people waiting for bus/tram outside on 40° for 15-20-30 minutes. Bottom line, in my opinion, talking about anything else but capacity and frequency is just frivolous (talking as one of the frustrated passengers) ??

O acréscimo de horários no horário de pico ajuda e muito, porém uma quest?o a ser vista é atentar os usuários destes acréscimos, visto que ao estarem nas respectivas paradas, costumam embarcar no primeiro ?nibus que chega, superlotando este, enquanto o que vai passar 5 minutos após esse vai seguir vazio, já que os usuários foram todos no anterior. Uma divulga??o dos acréscimos e a solicita??o para que usem estes ajudaria nestes casos.

les opérateurs de transport peuvent mieux suivre et analyser les données sur le nombre de passagers en temps réel. Cela permet de prévoir les périodes de forte affluence et d'ajuster la fréquence des bus en conséquence. De plus, la technologie de billetterie facilite la réservation anticipée et le contr?le des accès, ce qui contribue à une répartition plus équilibrée des passagers et à une réduction de la surpopulation, rendant le voyage plus confortable pour tous.

In my experience leveraging technology in ticketing can help manage bus overcrowding. I believe that smart cards and mobile ticketing apps speed up boarding and reduce queues. I agree with real-time crowding info helps passengers choose less crowded buses. As you know, off-peak discounts incentivize travel at less congested times, balancing passenger loads.

Es necesario contar con una terminal ventas o recargas de tarjetas de transporte ya que no todos los pasajeros saben utilizar la tecnología de cargas

The transportation authority can leverage Uber/Lyft during peak hours. Even utilizing a vanpool with a part-time driver helps. We use a worker/driver program to move over 900 workers daily. We used to move over 3,000 workers daily, but sporadic work schedules and unreliable buses reduce public transportation usage. I am sure the FTA might have specific grants to address this situation of overcrowded bus. It’s a good problem to have.

Origin - Destination charts based on passenger flows are a valuable tool to supply the required number of buses to face the demand of the passenger flows. That way, you are optimizing your resources and the effectiveness and efficiency of your system. Know your demand, provide the appropriate supply. Without metrics it's hard to face such problems, and the ticketing system is a powerful tool

A plataforma GoolSystem juntamente com o sistema da ProData utilizados pelo Consórcio de Transporte Coletivo de Pelotas - RS geram relatórios com os tipos necessários para melhor planejamento, sendo alguns deles: Total de passageiros por viagem; Passagem por tipo ( VT, estudante, idoso); Pagamentos com dinheiro/cart?o; Pontos específicos onde entram mais passageiros; entre outros que auxiliam no planejamento do transporte coletivo na cidade.

les passagers peuvent planifier leurs trajets de manière plus efficace et réduire le stress lié aux imprévus. De plus, des informations en temps réel permettent aux opérateurs de transport de mieux gérer les flux de passagers et de répondre rapidement aux incidents, contribuant ainsi à une expérience de déplacement plus fluide et agréable pour tous.

Dans les transports, que ce soit le train ou le bus, la clé pour réduire le stress des passagers est de les informer le plus possible, que ce soit des retards ou des horaires de passage. Si chaque abribus donne une indication, même approximative, des prochains temps de passage des bus, cela réduit d’autant la frustration, et permet au passagers d’anticiper son parcours.

Definitivamente, tener la información relacionada con el % de ocupación, el trafico circulante, las novedades en via y la velocidad promedio de los tramos por los que circulan las rutas en tiempo real, permiten tomar o dise?ar planes de acción en caliente, que de alguna u otra manera benefician, no solo el trafico de la ciudad, si no que también ofrecen mejores niéveles de servicio a los usuarios, toda vez que por medio de una adecuada relación de los temas mencionados, los controladores de ruta podrían replantear el servicio e informar a los usuarios que movilizan y los que esperan el servicio, las nuevas condiciones del servicio, así mismo ofrecer retornos de vehículos más eficientes a las terminales, para generar mas despachos.

A real-time information system will certainly make it easier for passengers on every trip, and of course turns the trip into a memory that can be shared with family, relatives and friends so that people's interest in using public transportation increases.

Melhorar a Comunica??o com os Passageiros: Informar os passageiros sobre os horários e rotas dos ?nibus em tempo real pode ajudar a reduzir a frustra??o. Aplicativos móveis e painéis de informa??o nas paradas de ?nibus podem ser úteis.

Les boucles de rétroaction sont essentielles pour améliorer continuellement les processus et les performances. En mettant en place des mécanismes efficaces de retour d'information, les employeurs peuvent identifier rapidement les problèmes et les opportunités d'amélioration. Cela permet non seulement d'ajuster les stratégies en temps réel, mais aussi de renforcer l'engagement des employés en les impliquant activement dans le processus de décision. Des boucles de rétroaction bien con?ues favorisent une culture de transparence et d'innovation, contribuant ainsi à la croissance et au succès de l'organisation.

En revanche, je ne crois pas trop au sondage des passagers pour obtenir des données objectives dans le but de l’amélioration des services. D’une part, vous n’aurez très probablement qu’une grande proportion d’avis négatif. D’autre part,, vous n’aurez jamais une vision globale et objective du ressenti moyen. Ceci dit, il peut être profitable de mener des campagnes de testeurs, aux différents horaires, qui pourront donner un ressenti objectif de l’atmosphère et du vécu des passagers.

Customer satisfaction surveys are very necessary to find out how satisfied people who use public transportation services are with the public transportation system that has been provided, where in customer satisfaction surveys service providers can evaluate service deficiencies and service improvements that may be proposed by customers.

Campanhas de Conscientiza??o: Realizar campanhas para conscientizar a popula??o sobre a importancia de ceder lugar para idosos, gestantes e pessoas com deficiência pode melhorar a experiência de todos os passageiros.

- Implement flexible routes by Introducing route variations to disperse passenger load and optimize service - Increase bus frequency by Deploying additional buses during peak hours to reduce crowding and waiting times

In the age of reliable high speed internet access remote working or partial remote working is possible. Allowing for this allows for fewer cars and fewer buses on the road..

Acreditamos que a única maneira de lidar com a supre lota??o dos ?nibus, é o trabalho flexível. Infelizmente a infraestrutura das grandes metrópoles é precária e longe de serem melhores, as empresas ganhadoras das concess?es tem como propósito o lucro e n?o a eficiência do transporte, sem contar o excesso de veículos de pequeno porte que transitam nas cidades durante os horários de pico.

Another viable solution to this problem is the use of implementation of micro mobility options, such as bike sharing and autonomous taxis. These options provide flexibility in schedule, convenience in ridership and remove the issue of first-mile-last-mile service. It is already adopted in a lot of countries, especially in Europe, while others are following suit rapidly. To conclude, I would say that micro mobility options reduce the load on other public transport systems while providing efficient and convenient service to the travellers, resulting in a win-win situation for everyone.

La collaboration avec les employeurs pour promouvoir des horaires de travail flexibles pourrait enfin étaler les heures de pointe. En adoptant des politiques qui permettent aux employés de choisir des horaires adaptés à leurs besoins, on pourrait réduire la congestion aux heures de pointe et améliorer la qualité de vie des travailleurs. De plus, des horaires flexibles peuvent accro?tre la productivité et la satisfaction des employés, tout en offrant aux entreprises une plus grande souplesse pour répondre aux exigences du marché.