Dealing with a disrespectful client in a meeting. How can you effectively manage their behavior?

Calmly and clearly letting your client know what is unacceptable not only protects you and your safety, but clearly lets the other person know it is not ok. Then take charge and refocus the energy on the objective. That's why you are here - for the objective. Reminding them of this establishes professional credibility. Disrespectful clients seek validation in ways that distract from the goal at hand. When you remind them why they are there, and ask if you are in mutual agreement, they can either a) agree and refocus or b) realize they came for an ulterior motive, and thus exit stage left.

Boundry setting is part of any relationship, specially with customers. Not only with disrespectful customers, but also with so friendly customers. We need to remember and remind our customers that we are having a business relationship. When customers cross the line, its always recommended to pause for few seconds with a firm look in the eyes without talking. This tactic provides a room for the customer either to applogize or to back off, without embarcing them. Buy if repeated, a one to one meeting is required.

I won't call it a solution with this type of customer, i 'd call it a way out, we need to give the customers a way out when/if they cross the line. But this way out should reserve our company's image too. It needs to be perceived as a big favour and not an acceptence of disrespect.

At times clients can be challenging, but I’ve found it helpful to keep in mind that their behavior or reaction has little to do with me. We don’t know what that person is dealing with. We also have more control over situations than we think. Treating people with dignity and respect will ensure people don’t become frustrated. However, when things take a turn, seek to understand. Keep communication open and solution focused. Actively listen to what is important to the client.

Follow up with any and all clients, no matter the personality characteristics of the individual you are dealing with. In the end, business is business and people need to be respected even if they do not treat you in this way.

Dealing with a fiery client is a task. It all depends on your approach. We have to remember a smile can melt even the hottest heads. First, you need to calm yourself down, take a deep breath, and accept that it’s all part of the job. Stay cool, and don’t let anyone talk nonsense including you! In short be patient, stay calm, be polite, and keep that infectious smile plastered on your face. It works.

Customers won't have the nerve to cross the line unless the foundation of the relationship was not built right. I always remind myself and my team to step on the right foot with our customers as a preventive strategy.