- Politely but firmly express your boundaries, ensuring clarity about acceptable behavior and limits. - Maintain a respectful and professional tone, avoiding emotional or defensive responses. - Set expectations from the start of the relationship to prevent future misunderstandings. - Phrase your feedback as “I feel” or “I need” to express your perspective without sounding accusatory. - Suggest alternative approaches or solutions that meet both parties' needs while respecting boundaries. - Keep records of important interactions for clarity and to protect yourself if issues escalate. - If the behavior persists, involve higher management or suggest a formal discussion to resolve the matter professionally

To maintain healthy professional relationships we need to protect our time and mental health. Always be clear and direct. I agree when Brené Brown says clear is kind. Being straightforward avoids confusion. Frame it around mutual benefit. Respecting boundaries allows you to perform at your best for them. Use “I” statements when explaining your boundaries, eg I need to finish X before getting to Y instead of You’re asking too much. Always provide alternatives. Suggest a later time, or provide resources they can consult in the meantime. Be consistent with your limits. Show empathy eg I understand this is urgent, and I’ll be sure to prioritise it. Be respectful but firm, and offer solutions.

When a client crosses boundaries, it’s important to address it calmly and professionally to maintain a positive relationship. I would start by acknowledging their concerns or requests, showing that I’m listening and value their input. Then, I’d gently but firmly explain the limitations, whether it's about timelines, scope, or working hours, framing it in a way that highlights the importance of maintaining quality and efficiency. It’s key to be clear and consistent with boundaries while offering solutions or alternatives. This shows respect for both their needs and your team's capacity, keeping the relationship balanced and productive.