Dealing with a client who crosses boundaries in Peer Support: How can you effectively set limits?

It is very important to clear expectations from beginning. Boundaries are like control limits that will help the persons recognize the limits to which they can exchange information. Consequences should be clearly stated.

I find it important to establish expectations, accountabilities, and responsibilities at the beginning of a project. Clear direction and boundaries are paramount first successful projects.

Dans les faits quand un client commence à monopoliser mon temps, je lui fais remarquer poliment que j'ai beaucoup de travail et si cela ne suffit pas je passe le relais au manager.

It's important to not waffle or blame your boundaries on other things. For instance, if a client invited you to their son's birthday party, don't say "I'd love to but my boss won't let me work on Saturdays... instead you should say, "Thank you for thinking of me but as we discussed when we first started working together, Our relationship has to remain professional." (or something to that effect.) by blaming it on something else, you just open yourself to other problems down the road like say, "We moved the party to Friday because we know you work then so now you can come!". Also set firm boundaries at the beginning of the relationship and then keep them, try to not fall in the trap of making exceptions.

Establecer límites a veces resulta tan complejo como resolver las ecuaciones del mismo nombre en matemáticas, en el plano profesional generalmente se establecen por escrito en los contratos, reglamentos, normas y acuerdos, sin embargo, en las relaciones diarias con los pares, superiores y subordinados, es importante la comunicación continua, sobre todo si los actos de la persona no están acordes a lo que consideramos nuestro espacio de respeto. El respeto ha de ser un valor de la organización y sus integrantes, una buena practica es fomentar conversaciones y actividades donde se reflexione como vamos resolviendo los desacuerdos y conflictos.

Il est clair qu'il faut fixer des limites mais toujours dans le respect de l'individu ; toutefois certains sont agressif et de fait la fermeté s'impose quitte à faire appel aux forces de l'ordre.

Según mi experiencia la coherencia es lo más importante, lo complejo es sostenerla, pues hay que tener bien establecidos los roles y responsabilidades Por ejemplo cuando se pretende que un colaborar responda email a todas horas

Il para?t évident qu'un langage clair et compréhensible par le client aide beaucoup quitte à passer l'éponge sur certaines familiarité.

Absolutely agree! Assertive communication is crucial for addressing boundary issues effectively. It’s about expressing our needs clearly and respectfully, not aggressively. However, it's vital to recognize that assertiveness is not aggression. For minority individuals, assertiveness can be misinterpreted as aggression, which must be addressed to ensure that all voices are heard and respected as intended. So if you are being assertive or someone is being assertive to you, we all need to check our reaction and bias in that moment of interaction.

Accountabilities without meaningful consequences are useless words. There needs to be a clear and common understanding of both for project success.

Absolutely. When boundaries are repeatedly crossed despite clear communication, it becomes necessary to implement consequences. These measures should be proportionate and directly related to the boundary violation, serving as a reinforcement rather than a punishment. However, it's also crucial to understand where the other person is coming from in their need to cross boundaries. Assertive communication must be paired with compassion and empathy. If someone is in a trauma state, clear conversations can be challenging, and full understanding may not be immediately achievable. Balancing firm boundaries with empathy ensures that support is both effective and humane.

A project manager needs to have a close and professionally effective relationships with organization executives and key stakeholders to effectively execute projects.

Cada día son más destacadas las habilidades blandas para lidiar con los desafíos que se enfrenta cuando se rompe algún limite y hay una crisis, pasa frecuente por omitir información