Whether it's a client or your boss, if that person has already concluded that hearing you out is no longer needed, it's better to walk away. However, if you have a dissatisfied client who you had shared a healthy bond with previously, dealing with them empathetically and feeling their pain without rebelling or proving your point, could happen to be a win-win. I personally believe in ending ties with clients (how big or small) who have no respect for vendors, are nasty all the time, do not respect my time or efforts, and make me run after them for my fees. So yeah, that's that. I like professionals with a Human touch. In the end, we all are working towards having a good lifestyle and the welfare of our families.

Do what you're best at when client needs you in their dissatisfaction situation. Think of the first time you spoke to the client and think of the time you delivered what you promised and speak out, this works, trust me. If you can add humor to the conversation as well that's a plus.

Manter um relacionamento positivo com o cliente diante de desafios externos requer uma abordagem técnica focada na experiência do cliente. é essencial aplicar empatia para reconhecer suas preocupa??es, utilizando comunica??o objetiva para explicar o problema e alinhar expectativas de forma transparente. Solu??es viáveis, mesmo em situa??es fora do controle, demonstram proatividade e compromisso com a entrega de valor. Essa experiência deve ser priorizada em todas as etapas, garantindo que o cliente se sinta ouvido. Atualiza??es regulares ajudam a mitigar impactos negativos, refor?ar a confian?a e transformar adversidades em oportunidades

The key lies in effective communication, empathy, and transparency. Acknowledge their frustrations, clarify the reasons behind the issue, and reassure them that you are actively working to resolve it. By demonstrating understanding and a commitment to finding solutions, you can build trust and show that you value their business, even when the situation is beyond your control. A proactive and supportive approach can turn a challenging moment into an opportunity for strengthening the relationship.