Clients are unhappy about their features being sidelined. How do you keep them satisfied?
When clients feel their requested features are sidelined, managing their expectations becomes crucial. Here's how you can navigate this delicate situation:
How do you handle client expectations in product development?
Clients are unhappy about their features being sidelined. How do you keep them satisfied?
When clients feel their requested features are sidelined, managing their expectations becomes crucial. Here's how you can navigate this delicate situation:
How do you handle client expectations in product development?
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Customer centricity is the pillar of any business. It is no longer about customer satisfaction but customer delight. Following ways that it can be done- 1. Taking inputs from our clients 2. Putting feasible inputs to be included in the prototype 3. Implement the prototype and seek feedback 4. take subsequent feedback or inputs from clients 5. Improvise the prototype whether a product or service Excellence is a journey and not a destination. Hope you find it useful. ??
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What matters is giving the customer value even if some of their features are sidelined. Customers will be happy as long as he/she knows that they are getting their money's worth and the team is heavily invested in bringing his/her business goals to life. You just have to ensure you let him / her know exactly how you are doing it, how you are going to do it and how it helps them achieve their goals proactively. Giving information is key.
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This can be a situation where clients are not satisfied 1. Two way communication transparent and clear .keep it simple and straight 2. Be flexible and do alterations where needed without compromising the core values 3. Priorities to be taken care of 4. Client needs profit and achieving long term growth reasoning this would help.
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To address client dissatisfaction with sidelined features, I prioritize clear communication and collaboration. First, I listen to their concerns and provide transparent explanations for prioritization decisions, linking them to business goals or user needs. Next, I explore feasible compromises, such as adjusted timelines or phased rollouts. Additionally, I ensure regular updates on progress and involve clients in roadmap discussions to maintain trust and alignment. By valuing their input and demonstrating commitment to their success, I foster a collaborative partnership.
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Managing client expectations starts with clear communication. I ensure clients understand priorities by regularly explaining the reasoning behind decisions and providing updates. I also involve them in the process, showing how their feedback is shaping the product, even if it’s not implemented right away. When a request can’t be prioritized, I suggest alternatives that still meet their needs. This helps maintain trust and keeps them engaged.
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