When you discover a breach of client trust, it's essential to act quickly and thoughtfully to repair the relationship. Here's how you can regain their confidence:
What strategies have worked for you in similar situations? Share your thoughts.
The first step will always be to understand what caused the loss of trust, whether it was a failure of quality, price or timing, or whether it was the creation of false expectations. Whatever the reason, it is important to acknowledge the failure in front of the customer. Take responsibility for what happened and raise the level of the discussion. Offer not only an apology, but compensation in the form of corrective action to ensure satisfaction and the 'extra mile'.