First thing would be: make the customer happy. So a new order to be shipped ASAP and arrange the return of incorrect goods later. As soon as the customer received their goods, they are more willing to assist in returning the wrong products. Otherwise I would arrange a courrier to pick it up and ship to the right location. It's not the customers fault, so they should never be solving your problem. Solve their problem first, than your own problem

Un ejemplo vivido, estaba como analista de ruta en una empresa de consumo masivo, un cliente de una cadena de supermercado me contacto indicando que había un problema con su pedido, había un error en Sticker de la fecha de embalaje, para apoyar y resolver, me acerqué con un personal hasta el almacén del cliente y verificamos la mercancía en su totalidad y sustituimos los que tenían el error. Cliente satisfecho por qué no quería devolver la mercancía.

When a client’s order is mixed up, immediate corrective action is crucial. First, communicate with the client, acknowledging the error and providing clear next steps. Prioritize correcting the order by ensuring the correct items are picked, packed, and dispatched with express delivery if necessary. Implement checks such as barcode scanning and cross-verification with the packing list to avoid future errors. Offer an apology, potentially with compensation or discounts, to maintain customer satisfaction. Continuous training and process refinement will further reduce the risk of similar issues.