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You’re working with a team from a different culture. How can you build better relationships?

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Working with a team from a different culture can be rewarding, challenging, and enriching. But it can also be frustrating, confusing, and stressful if you don't know how to communicate and collaborate effectively. Cultural competency is the ability to understand, respect, and adapt to the values, beliefs, and behaviors of people from different backgrounds and perspectives. It can help you build better relationships with your team members, avoid misunderstandings, and achieve your goals. Here are some tips on how to develop and practice cultural competency in your team.

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1 Learn about the culture

One of the first steps to building better relationships with a team from a different culture is to learn about their culture. This means not only knowing the basic facts, such as history, geography, language, and customs, but also the deeper aspects, such as values, norms, assumptions, and preferences. You can do this by reading books, articles, blogs, or podcasts, watching movies or documentaries, or taking online courses. But the best way to learn about the culture is to ask your team members directly. Show genuine curiosity and interest, and be open to listening and learning.

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Yvonne Wolf

CHRO | Board Director | IDI Certified | Leadership Advisor @ HBA | YourTalentMatters LLC Founder & Chief Collaborator | Interim/ Fractional HR | SPHR? Certification
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Being curious and open is key. Ask questions, but also be mindful of their comfort level in sharing. Learn about your orientation to differences. Intercultural Development Inventory, IDI, is an instrument that helps build cultural competence with individuals and teams. One of the best ways to build cultural competence is to spend time with people from other cultures and spend time in Countries outside of your birth. Even though I had worked Globally for 10+ years, it wasn't until I lived and worked in West Africa for seven months that I truly experienced the culture, which is quite different from the view you get at a tourist.

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Kim Dabbs

Global VP of Impact at Steelcase I Best-Selling Author of You Belong Here | Speaker on Belonging + Purpose
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One of the best ways to build Belonging is to learn about the various cultures on the team through shared rituals and dialog. This goes beyond the transactional knowledge and turns into transformational impact when you understand how your team members understand their own culture, in their own words and their own actions. You need to make space on any team for that exploration and sharing to exist.

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2 Respect the differences

Another important step to building better relationships with a team from a different culture is to respect the differences. This means not judging, criticizing, or imposing your own views on others, but rather acknowledging and appreciating the diversity of perspectives and experiences. You can do this by using inclusive and respectful language, avoiding stereotypes and generalizations, and being mindful of your body language and tone. You can also express your respect by following the etiquette and protocols of the culture, such as greetings, dress codes, or gift giving.

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Kim Dabbs

Global VP of Impact at Steelcase I Best-Selling Author of You Belong Here | Speaker on Belonging + Purpose
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One thing I find helpful to build belonging is to design with and not for the team. This allows everyone to define how they want their own unique identity to be seen, heard and valued in the workplace and the world.

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3 Adapt your style

A third essential step to building better relationships with a team from a different culture is to adapt your style. This means not sticking to your own way of doing things, but rather adjusting your behavior and expectations to suit the situation and the preferences of your team members. You can do this by paying attention to the communication style, decision making style, feedback style, and conflict resolution style of the culture, and modifying your own accordingly. You can also ask for feedback and suggestions on how to improve your interactions and collaborations.

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4 Leverage the strengths

A fourth beneficial step to building better relationships with a team from a different culture is to leverage the strengths. This means not focusing on the challenges or gaps, but rather highlighting and utilizing the advantages and opportunities of working with a diverse team. You can do this by recognizing and valuing the skills, knowledge, and insights of your team members, and encouraging them to share and contribute. You can also create a positive and supportive team culture, where everyone feels respected, included, and empowered.

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5 Keep learning and growing

A final crucial step to building better relationships with a team from a different culture is to keep learning and growing. This means not assuming that you know everything, but rather being open to new information, experiences, and feedback. You can do this by seeking out opportunities to learn more about the culture, such as attending events, joining groups, or visiting places. You can also reflect on your own biases, assumptions, and blind spots, and challenge yourself to overcome them. You can also celebrate your achievements and successes, and appreciate the value of cultural competency.

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Kim Dabbs

Global VP of Impact at Steelcase I Best-Selling Author of You Belong Here | Speaker on Belonging + Purpose
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Leading a global distributed team is challenging for team activities. We have implemented "Field Trips" that are location based where people on our teams go and experience cultural activities in their local community. When we come back together as a team, we share pictures, stories and experiences with each other as a way to grow and learn together.

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Michael Baran, PhD

Bestselling DEI author ?? Keynote speaker ?? TEDx speaker ?? LinkedIn Top Voice ?? CEO of Iris Inclusion ?? Social Scientist
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Cultural humility is important! There's so much to learn, and unlearn. Try to spend time with people doing the things that they would normally do. That really helps, even more than asking questions.

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Robert Barsoum

Founder and Advisor
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I have always worked with teams from a different culture. I’m a TCK and have located to France 15 years ago. Although it’s been a while since I’ve integrated this culture, sometimes I feel I’m still an outsider. What I’ve learned throughout my experience is that to get to appreciate other cultures you have to be genuinely curious. Ask questions with the intent to understand. Tell anecdotes about how things are done in your culture. Never take any reaction or inaction for granted. Always try to delve into root cause and reason why people do what they do.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Sonia Elena Narvaez Duran

Driving the human factor to business and operations | Masters: Global MBA + Competitive Intelligence + Operations + Innovation | Certified Brain Coach
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Something important is to reflect about your own culture values and behaviours. By doing this, as you learn about others’ you will be better positioned to identify the areas you need to adjust to ensure you will include each team member, build a stronger team and deliver better.

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Cultural Competency

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You’re working with a team from a different culture. How can you build better relationships?

1

2

3

4

5

6

1 Learn about the culture

2 Respect the differences

3 Adapt your style

4 Leverage the strengths

5 Keep learning and growing

6 Here’s what else to consider

Cultural Competency

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You’re working with a team from a different culture. How can you build better relationships?

1

2

3

4

5

6

1 Learn about the culture

2 Respect the differences

3 Adapt your style

4 Leverage the strengths

5 Keep learning and growing

6 Here’s what else to consider

Cultural Competency

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