You're working remotely and need to keep your customers happy. What are the best ways to do it?

Tenha um plano bem definido, estipule claramente os papéis de cada um, defina metas de forma transparente sempre deixando-as acessíveis, fomente a comunica??o, seja responsivo e pró ativo, esteja sempre presente e atuante, n?o permitindo que as duvidas fiquem sem respostas pertinentes. Para engajar as equipes é importante permitir os questionamentos para que explorem todas as alternativas.

In this digital era, it is not difficult to keep in touch with your clients. I would recommend below means: - Keep a WhatsApp broadcast list for sending important updates. - Be very brief and clear in all your communications, be it any means of correspondence. - Do not delay the revert for more than 24 hours. - Make sure you wish the clients on all the special occasions.

Maintain regular communication with customers through email, phone calls, video conferences, or any messaging platforms you use. Your customers must be informed about any changes in your operations or delays.

Keeping customers happy while working remotely is vital. Here are some simple tips to achieve that: Stay responsive: Quick email replies and timely phone calls show you're there for them. Keep them updated: Regularly inform them about project progress and any changes. Offer virtual meetings: Discuss concerns and provide support face-to-face, even from afar. Clear communication: Ensure they understand products/services and any updates. Personalized support: Show you value them with tailored assistance and appreciation. Ask for feedback: Constantly seek ways to improve your remote service based on their input. By following these tips, you can foster strong relationships with your customers, even when working remotely.

The single-word answer is 'Quality Result'. We need to follow the steps below: * Utilize various communication channels, such as email, chat, or phone to be accessible. * Keep a focus on meeting or exceeding customer expectations. * Use video calls to personalize interactions and strengthen the client relationship. * Be flexible with your work hours to accommodate different time zones if necessary. * Understand and acknowledge the challenges your customers may be facing. * Anticipate potential issues and address them before they become major problems. By implementing these strategies, you can create a positive remote working experience for both yourself and your customers, fostering a strong and lasting business relationship.

Out of sight, out of mind. Stay in front of your customers... be present... show interest... be kind. Your customers will remember and will reach out.

The first and foremost aspect of WFH is to be honest and committed.One should be clear that WFH arrangement is not a leisure or time given for personal work. It's just a work arrangement that enables one to be at home and be around. At no point of time should the Quality or quantity of work should be compromised.

Be Proactive: Anticipate their needs and offer solutions before they ask. Proactive problem-solving demonstrates your commitment to their success.

Here you are letting your customer know that 'Hey, this is what I expect you to do, or what I expect you not to do' Setting the best expectations will make your customer feel more confident in any resolution you are providing for them

We should keep our customers informed about any changes, updates, or delays that may affect them. Proactively provide updates on the status of their orders, projects, or tickets to demonstrate transparency and reliability.

é importante manter uma comunica??o assertiva, e desta forma usar as plataformas corretas irá proporcionar uma melhor comunica??o. A internet nos faz sentirmos próximos uns dos outros, e é por isto que é necessário haver uma troca de feedbacks no decorrer das atividades, na maioria dos casos ate mesmo o silencio demonstra desinteresse ou má comunica??o, e isto pode ser causado pela escolha errada de um software o qual n?o dominamos.

Use the right tools and resources to provide effective and efficient customers service .You need to have a reliable internet connection a comfortable and quiet work space a good head set or microphone and a professional appearancce.You also need to have access to relevant informatoin,systems,and software to handle customers inquiries orders,payments and complaints.

You have to use the best tools for the job, and working remotely is no different. I also like to use video conferencing options when able / available as body language is an important tool in communication.

I would add that a backup option for communications is also needed, should there be an interruption of services. Even if it is less secure, to communicate that you are aware of what's needed and are working on an resolution could help retain confidences in your product.

One should use reliable communication tools like Slack, Zoom, or Microsoft Teams to stay connected and responsive.Utilize CRM softwares to track interactions, manage tasks, and prioritize customer needs efficiently. And also scheduling regular virtual meetings or provide updates, and maintain a personal connection with the customers.

Team work makes the dream work! Ask, communicate, divide your workload if you can with your team. Even if you are not in an office make it fun to work with people

Team work is key in any customer service space, No one is an island of knowledge, collaborating with other professionals will help you reach a meaningful resolution with your clients.

When working remotely, collaboration with your team member is very much crucial for keeping customers happy. Utilizing resourceful tools and ensures everyone stays on the same page and attending regular virtual meetings help align objectives, discuss ongoing projects, and address any customer concerns promptly. Transparent sharing of information, setting clear goals, and maintaining open channels for feedback facilitate efficient teamwork. By leveraging these collaborative tools and fostering a culture of communication and accountability, teams can effectively work together to deliver excellent service to customers, even when working remotely.

It can be easy to become distracted in a remote environment. To battle this, use allotted break times to learn an instrument, or pursue a passion aside from your job. No matter how much you love your job, it is never smart to do anything 24/7 and by making a routine of your new learning experience you can decrease the odds of burnout.

Having a schedule means also schedule your meals and breaks. Sometimes we get to caught up with our work that we forget what’s important: ourselves. We need to take care of ourselves so we can work.

While working remotely we need to maintain customer satisfaction and at the same time prioritizing health is essential for sustained productivity. We need to keep balanace our personal and professional life while dealing with any minor or major projects we work on. We should ensure adequate rest and managing stress through mindfulness or relaxation techniques can contribute to overall well-being. By fostering a balance between work and self-care, we not only sustain our health but also enhance our ability to serve customers effectively in the long run.

Taking care of yourself is so important! Some things you can do to remotely make your job more comfortable is: -Change the settings on your computer screen, blue light can be harsh -set reminders to stay hydrated, it will help you with energy -get a standing and sitting desk, this will help your posture and overall health - Make sure you have direct communication with your team, this will help you to feel supported -switch through tasks every 20 minutes, this will help you focus -Have a workspace you go to, so you don't associate your comfort place with stress When you're comfortable and well taken care of, your customers will be too. All of these will help you with a balanced mood, and a healthy environment.

Para mí es fundamental seguir perfeccionandose en el tiempo, tanto como en el ámbito del servicio en el que uno se desempe?a, como también en servicio al cliente, en el manejo, las habilidades, ya que el cliente agradece el profesionalismo

En este aspecto la retroalimentación es un regalo en la relación con el cliente, si es posible obtenerla, no hay que dudar en recurrir a este valioso recurso. Una vez identificadas las necesidades, es consciente profundizar en los aspectos donde se tiene oportunidad.. Desde una idea hasta un curso, ?todo es válido! Estar siempre actualizado beneficia la relación orientada a la necesidad de nuestro cliente y sobre todo, nos da esta ventaja en el ámbito que se desarrolle nuestro negocio.

The core fundamentals that we learnt from remote working due to the pandemic still remain. Review of team skills and abilities, training and coaching to fill skills gaps, easy access to escalation point and line management, group chats for collective problem solving and in-team support. Frequent check-ins, 1-2-1’s that focus on the team member, clear illustration of performance to set targets, variety of work to suit skill-sets, empathy, compassion and feeling not only part of a team, but also cared for and considered. The wheel does not need reinventing, it just needs to be round and moving in the right direction for all.

Take the feedback and work on it. As every client is different, you have the opportunity to collect a set of feedback . Do not get bogged down with criticism as the same will enable you to improve and help you to provide the service to the client which he is expecting.

Ser proactivo y resolutivo. Son dos cualidades que hacen que un miembro de un Equipo de Servicio al Cliente tenga siempre en cuenta la satisfacción. La respuesta oportuna y la información veraz deben ser también su basa.

Everyone with the organisation has a responsibility to deliver customer service as everyone's actions will impact on the customer. Don't just think about this as being a traditional contact centre role - the advice here applies to us all

Be transparent about any changes in operations, service availability, or timeliness. Keeping customers informed builds trust and reduces uncertainty.