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You're working with physicians on a project. What's the best way to avoid common problems?

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Working with physicians on a project can be challenging, but rewarding. Physicians are experts in their fields, but they may have different expectations, communication styles, and priorities than other professionals. To avoid common problems and achieve your project goals, you need to understand and respect their perspective, establish clear roles and responsibilities, communicate effectively, manage conflicts, and leverage their strengths. Here are some tips to help you work with physicians on a project.

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1 Understand their perspective

Physicians are trained to make quick and accurate decisions based on evidence and experience. They value autonomy, competence, and efficiency. They may also face high levels of stress, workload, and accountability. When working with physicians on a project, you need to understand their perspective and respect their expertise. Don't assume that they know or care about the details of your project, unless they are directly relevant to their work. Instead, focus on the benefits and outcomes of your project for them and their patients. Show them that you appreciate their input and feedback, and that you are willing to learn from them.

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Amanda B. Hill

Advocate for doctors, healthcare lawyer, distinguished speaker
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You have about three seconds to set the tone. Doctors are running in and out of rooms, and there is no tolerance for ums and I thinks and maybe I can tell you about something that I am working on. If you have a question, state it clearly and efficiently. If you need their expertise, ask it in a way that ensures you are caring about the patient and their advice is critical to that success. Show appreciation for their time, but realize they make so many decisions in a day that they can wear out. So ask them the main things, not ALL the things.

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Dr Temo K Waqanivalu

Managing Director @ ActioNCD International | Public Health Fellow
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When working with physicians on a project, a comprehensive and empathetic approach is essential to navigate common challenges effectively. Firstly, understanding the physician's perspective is crucial; they operate under high stress, with a focus on quick, evidence-based decisions. It’s important to respect their expertise and time, emphasizing the direct relevance and benefits of the project to their work and patient care. Establishing clear roles and responsibilities early on helps avoid confusion, catering to the physicians' busy schedules and multiple commitments. This clarity ensures everyone is aligned with the project's objectives and their specific contributions.

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2 Establish clear roles and responsibilities

Physicians may have multiple roles and responsibilities in their organizations and beyond. They may also have limited time and availability for your project. To avoid confusion and frustration, you need to establish clear roles and responsibilities for yourself and the physicians you work with. Define the scope, objectives, and deliverables of your project, and how they align with the physicians' goals and interests. Assign specific tasks and deadlines to each physician, and make sure they understand and agree to them. Clarify the expectations and boundaries of your role, and how you can support the physicians in their role.

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Alexander R. Baasner

Digital Health | Emergency Medicine | Psychology
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Physicians often have specific areas of expertise. Clearly defining roles allows each team member, including physicians, to contribute effectively according to their strengths and skills. This ensures that the project benefits from the specialized knowledge of its participants. Physicians and other team members are more likely to take ownership of their tasks when it's clear what is expected of them. Ambiguity in roles can lead to conflicts within the team, as overlaps in duties might cause friction. Clear roles help in setting boundaries and expectations, reducing the potential for disputes and misunderstandings among team members.

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3 Communicate effectively

Communication is key to any successful project, especially when working with physicians. Physicians may prefer different modes and frequencies of communication, depending on their preferences and schedules. Some may prefer email, while others may prefer phone calls or meetings. Some may want regular updates, while others may only want to hear from you when there is a problem or a change. To communicate effectively with physicians, you need to adapt to their communication style and preferences. Ask them how and when they want to communicate with you, and follow their guidelines. Use clear, concise, and respectful language, and avoid jargon or acronyms that they may not understand. Provide relevant and timely information, and avoid unnecessary or repetitive messages. Listen actively and empathetically to their concerns and questions, and respond promptly and professionally.

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Alexander R. Baasner

Digital Health | Emergency Medicine | Psychology
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Physicians usually have very tight schedules, dealing with numerous patients and responsibilities. They generally prefer communication that is concise and to the point. Efficiency is often more pronounced in medical contexts than in non-medical ones. It often carries a significant emotional weight due to the life-impacting nature of medical decisions. This requires a level of sensitivity and empathy possibly greater than what might be typical in non-medical professional communications. In addition, communication with physicians often needs to consider privacy laws and other regulations like HIPAA and GDPR. This adds layers of necessity for confidentiality and secure channels not always present in other types of professional interactions.

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4 Manage conflicts

Conflicts are inevitable in any project, especially when working with physicians who may have different opinions, priorities, or approaches than you. Conflicts can be constructive or destructive, depending on how you handle them. To manage conflicts effectively, you need to adopt a positive and collaborative attitude, and avoid blaming or criticizing the physicians. Acknowledge the conflict and its impact on the project, and express your willingness to resolve it. Identify the root causes and the interests of each party, and look for common ground and mutual benefits. Explore possible solutions and alternatives, and negotiate a fair and acceptable agreement. Implement the agreement and monitor its progress, and provide feedback and recognition to the physicians.

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5 Leverage their strengths

Physicians have many strengths that can contribute to your project, such as their knowledge, skills, experience, network, and influence. To leverage their strengths, you need to recognize and value their contributions, and provide them with opportunities and resources to use and develop their strengths. Ask them what they are good at and what they enjoy doing, and assign them tasks and roles that match their strengths. Encourage them to share their insights and ideas, and to collaborate with other physicians and professionals. Support them to learn new skills and knowledge, and to access relevant information and tools. Appreciate and celebrate their achievements, and provide constructive and positive feedback.

Working with physicians on a project can be challenging, but rewarding. By following these tips, you can avoid common problems and achieve your project goals, while building trust and rapport with the physicians.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're working with physicians on a project. What's the best way to avoid common problems?

1

2

3

4

5

6

1 Understand their perspective

2 Establish clear roles and responsibilities

3 Communicate effectively

4 Manage conflicts

5 Leverage their strengths

6 Here’s what else to consider

Working with Physicians

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You're working with physicians on a project. What's the best way to avoid common problems?

1

2

3

4

5

6

1 Understand their perspective

2 Establish clear roles and responsibilities

3 Communicate effectively

4 Manage conflicts

5 Leverage their strengths

6 Here’s what else to consider

Working with Physicians

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