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You're working with a difficult client. How can you avoid getting burnt out?

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Working with a difficult client can be stressful, frustrating, and exhausting. You may feel like you're constantly on edge, trying to meet their demands, avoid conflicts, and deliver results. But if you don't take care of yourself, you may end up feeling burnt out, which can affect your performance, health, and happiness. Here are some tips on how to avoid getting burnt out when working with a difficult client.

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Mohammad AL Turki

CMA
Mohammad Ali, CPA, CA, CMA

? CFO ? Business Process Reengineering (BPR) Specialist ? Financial Planning & Analysis (FP&A) Expert ?
Bénédicte Dutilleul

Architecte de l’Entreprise Humaine, remettre l'Humain au coeur de la performance - Leadership & Négociation…

1 Set boundaries

One of the most important steps to avoid getting burnt out is to set clear and realistic boundaries with your client. Boundaries help you define what you can and cannot do, how much time and energy you can devote, and how you expect to be treated. Boundaries also help you communicate your needs, preferences, and limits to your client, and avoid taking on more than you can handle. For example, you can set boundaries on your availability, scope of work, feedback process, and payment terms.

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Mohammad AL Turki

CMA
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One thing that stops u from saying no is that u r afraid you will lose the contract or the job (if you r an employee) . Other thing that that might lead u to this act is feeling you r morally obligated to fix all customer needs not taking into consideration that u r making a very specified task and your goal is not to fullfill the needs of your customer rather than fullfilling the contractual agreement between u and the customer

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Mohammad Ali, CPA, CA, CMA

? CFO ? Business Process Reengineering (BPR) Specialist ? Financial Planning & Analysis (FP&A) Expert ?
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Sadly, the more you say yes, the more the client will take you for granted, and all of a sudden, your original scope is doubled! learn to say no and make sure the client knows what you can't or won't do, document that if possible.

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Bénédicte Dutilleul

Architecte de l’Entreprise Humaine, remettre l'Humain au coeur de la performance - Leadership & Négociation, Optimisation des Organisations, Expérience Clients - Formation & Accompagnement sur mesure.
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Dès le début de l'échange, il faut mettre en place des règles claires avec votre client selon les éléments qui sont importants pour vous. Au moindre écart, il faut rappeler les règles sur lesquelles vous vous étiez mis d'accord au début de l'échange et ne pas hésiter à cesser toute communication si cela perdure. Etre en désaccord ne signifie pas être irrespectueux ou odieux, il faut savoir le rappeler.

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Jeremy Waller

Creator of Growth ?? Business Management Consultant delivering global business strategies and marketing consultation services
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Always listen to the client without interrupting. Once you have understood all that the client's requires, revert back with a clear response in an email and have a verbal conversation discussing everything you mentioned in detail with clarity; so everyone is on the same page. Secondly, retain professionalism and always 'speak to the audience!' Whether it's your vocabulary or gestures. Follow SOPs by your company. Keep in mind your client might work for an employer or oneself - so factor yourself in their shoes. If you feel difficulty; seek internally within your company with the correct department or people for further assistance. Always be prepared or well verse and keep a cool mindset.

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2 Manage expectations

Another key step to avoid getting burnt out is to manage your client's expectations from the start. Expectations are the beliefs and assumptions that your client has about what you can deliver, how you will work, and what the outcome will be. If your client's expectations are unrealistic, unreasonable, or unclear, you may face constant pressure, dissatisfaction, and conflict. To manage expectations, you need to clarify the goals, roles, and responsibilities of both parties, agree on the deliverables, timelines, and standards, and update your client regularly on the progress and challenges.

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Almir Rogerio Souza

LinkedIn Top Voice | Gestor Comercial | Gerente de Vendas | Coordenador de Vendas | Consultor Empresarial | Especialista em Negocia??o | Novos Negócios
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é essencial gerenciar suas expectativas desde o início. Isso significa estabelecer claramente o que pode ser alcan?ado dentro dos prazos e recursos disponíveis. Ao comunicar de forma transparente sobre as limita??es e possibilidades, é possível evitar que o cliente crie expectativas irrealistas que possam levar a frustra??es no futuro.

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3 Negotiate effectively

Sometimes, you may need to negotiate with your client to resolve issues, make changes, or reach agreements. Negotiation is a skill that can help you avoid getting burnt out by finding win-win solutions that satisfy both parties' interests and needs. To negotiate effectively, you need to prepare well, listen actively, ask questions, empathize, and propose options. You also need to be assertive, respectful, and flexible, and avoid giving in, getting angry, or taking things personally.

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4 Seek support

Working with a difficult client can be isolating and overwhelming, especially if you're a freelancer or a solo entrepreneur. That's why you need to seek support from others who can help you cope, vent, or brainstorm. Support can come from different sources, such as your colleagues, mentors, friends, family, or professional networks. You can also seek support from online communities, forums, or groups that are related to your field or industry. Support can help you feel less alone, gain perspective, learn from others' experiences, and find new opportunities.

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Lisa Ficot

Consultante Marketing Industriel ??
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Les clients difficiles drainent votre énergie et demandent de savoir où mettre vos limites et quand stopper l'échange. Parfois, il est intéressant de faire rentrer quelqu'un d'autre en direct dans la négociation (expert technique ou n+1), déjà pour avoir plus de poids, mais aussi pour recadrer la négociation. En off, échanger avec vos collègues peut vous donner de nouvelles idées pour faire progresser la négociation, mais aussi vous redonner du souffle et vous faire prendre de la hauteur. (En plus de vous aider à décompresser.)

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5 Practice self-care

Finally, to avoid getting burnt out, you need to practice self-care. This involves taking care of your physical, mental, and emotional well-being. Self-care can help reduce stress, boost energy, improve mood, and enhance creativity. Taking breaks and resting when needed, eating well and staying hydrated, exercising and stretching regularly, meditating or doing breathing exercises, pursuing hobbies and passions, and celebrating your achievements are all examples of self-care. Working with a difficult client can be difficult but with the right self-care strategies in place, you can protect your well-being, maintain your professionalism, and achieve your goals.

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6 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're working with a difficult client. How can you avoid getting burnt out?

1

2

3

4

5

6

1 Set boundaries

2 Manage expectations

3 Negotiate effectively

4 Seek support

5 Practice self-care

6 Here’s what else to consider

Negotiation

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You're working with a difficult client. How can you avoid getting burnt out?

1

2

3

4

5

6

1 Set boundaries

2 Manage expectations

3 Negotiate effectively

4 Seek support

5 Practice self-care

6 Here’s what else to consider

Negotiation

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