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You're working on a cross-functional team. How can you manage up and keep everyone aligned?

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Working on a cross-functional team can be challenging, especially when you have to manage up and keep everyone aligned on the same goals, expectations, and deliverables. How can you communicate effectively, collaborate productively, and avoid conflicts and misunderstandings with your boss and other team members? Here are some tips to help you succeed in a cross-functional team.

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Kiran B Nambiar

Operations | Market Research | ADP | Ex-Runaya | IIMN'24 | NSIT'20 | 100k+ Impressions

1 Know your role

The first step is to understand your role and responsibilities in the team, and how they relate to the project objectives and outcomes. You should also know the roles and expectations of your boss and other team members, and how they depend on your work and vice versa. This will help you prioritize your tasks, set clear boundaries, and avoid duplication or gaps in your work.

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Bielem Lacerda

Jornalismo - Estácio de Sá - CEO da página @ametistaroma / Gestora de Mídias Sociais Voluntária no Instituto Emunah
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Organiza??o e responsabilidade com o seu setor e trabalho. A organiza??o te permite realizar as tarefas e deveres que você é encarregado e a responsabilidade exige o seu compromisso nas execu??es das tarefas. Essas duas práticas s?o umas dentre outras que contribuem para a eficácia de uma equipe multifuncional. As práticas s?o execu??es individuais mais alinhada a uma equipe tem retornos expressivos dentro de uma corpora??o.

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Hemant Arora

Market Research Professional
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Upon reflection of my time at Teamvisory, I realized that it is important to clearly define the roles found within cross-functional teams. In a recent undertaking on consumer behavior in healthcare, every team member knew what specifically they were supposed to do. My role as the chief market researcher was to make sure that there is an agreement on who does what and how their research objectives fit into the larger team goals.

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2 Communicate regularly

The second step is to communicate regularly with your boss and other team members, using the appropriate channels and tools. You should update them on your progress, challenges, feedback, and any changes or issues that affect the project. You should also listen to their updates, questions, suggestions, and concerns, and respond promptly and respectfully. Communication is key to building trust, rapport, and alignment in a cross-functional team.

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3 Collaborate effectively

The third step is to collaborate effectively with your boss and other team members, leveraging their skills, expertise, and perspectives. You should seek their input, feedback, and support when needed, and offer yours when asked. You should also respect their opinions, preferences, and styles, and find ways to compromise and accommodate when there are differences or conflicts. Collaboration is essential to creating synergy, innovation, and quality in a cross-functional team.

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Hemant Arora

Market Research Professional
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To drive innovation and achieve team success, functions must work in collaboration. For instance, a project on customer experience optimization of a leading retail brand had useful collaborations among market researchers, operations teams and customer service representatives. We used various experiences and ideas to locate problem zones and conducted strategic modifications for the betterment of the entire audience.

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4 Manage expectations

The fourth step is to manage expectations with your boss and other team members, ensuring that they are realistic, clear, and agreed upon. You should align your goals, scope, timeline, budget, and quality standards with them, and communicate any changes or risks that may affect them. You should also deliver on your promises, meet your deadlines, and report your results and outcomes. Managing expectations is crucial to avoiding surprises, disappointments, and frustrations in a cross-functional team.

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Kiran B Nambiar

Operations | Market Research | ADP | Ex-Runaya | IIMN'24 | NSIT'20 | 100k+ Impressions
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In the end, the project's success depends on delivering the desired outcomes. Track progress, measure results, and communicate these to stakeholders regularly.

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5 Seek feedback

The fifth step is to seek feedback from your boss and other team members, both formally and informally. You should ask for their opinions, suggestions, and critiques on your work, performance, and behavior, and use them to improve and grow. You should also give feedback to them, both positive and constructive, and recognize their contributions and achievements. Seeking feedback is important to enhancing your skills, knowledge, and relationships in a cross-functional team.

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6 Learn and grow

The sixth step is to learn and grow from your experience in a cross-functional team, both personally and professionally. You should reflect on your strengths, weaknesses, opportunities, and challenges, and identify areas for improvement and development. You should also celebrate your successes, share your learnings, and appreciate your diversity and differences. Learning and growing is vital to advancing your career, expanding your network, and enriching your life in a cross-functional team.

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Kiran B Nambiar

Operations | Market Research | ADP | Ex-Runaya | IIMN'24 | NSIT'20 | 100k+ Impressions
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Viewing challenges as opportunities to learn and grow would help. Cross-functional teams often deal with complex issues, and overcoming these challenges can be a valuable learning experience.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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You're working on a cross-functional team. How can you manage up and keep everyone aligned?

1

2

3

4

5

6

7

1 Know your role

2 Communicate regularly

3 Collaborate effectively

4 Manage expectations

5 Seek feedback

6 Learn and grow

7 Here’s what else to consider

Market Research

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You're working on a cross-functional team. How can you manage up and keep everyone aligned?

1

2

3

4

5

6

7

1 Know your role

2 Communicate regularly

3 Collaborate effectively

4 Manage expectations

5 Seek feedback

6 Learn and grow

7 Here’s what else to consider

Market Research

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