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You're a team facilitator. How can you improve your conflict resolution skills?

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As a team facilitator, you know how important it is to manage conflicts effectively. Conflicts can arise from different perspectives, expectations, values, or goals among team members or stakeholders. If left unresolved, they can damage trust, communication, collaboration, and performance. But if handled well, they can also lead to learning, innovation, and stronger relationships. So how can you improve your conflict resolution skills as a team facilitator? Here are some tips to help you.

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1 Understand the sources

Before you jump into resolving a conflict, you need to understand its sources. What are the underlying interests, needs, and emotions of the parties involved? What are the triggers, assumptions, and biases that fuel the conflict? How does the context, culture, and history influence the conflict? You can use tools like the Thomas-Kilmann Conflict Mode Instrument (TKI) or the Conflict Dynamics Profile (CDP) to assess the conflict styles and behaviors of yourself and others. You can also use active listening, open-ended questions, and empathy to explore the situation and perspectives of the conflicting parties.

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Colleen Thompson

I help leaders set and achieve goals by simply framing the complex, leveraging 20+ years of corporate strategic planning and program management. Environmental, digital, safety, infotainment and branding.
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Offline, 1:1 conversations can reveal a world of insights from team members. Often, conflicting performance metrics between departments are at the root of conflict.

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2 Choose the appropriate approach

Depending on the nature and intensity of the conflict, you may need to choose a different approach to resolve it. Some conflicts may require a collaborative approach, where you facilitate a dialogue between the parties and help them find a mutually satisfying solution. Some conflicts may require a directive approach, where you intervene and impose a decision or a process to end the conflict. Some conflicts may require a supportive approach, where you coach the parties to resolve the conflict themselves or refer them to a third party. You can use frameworks like the Circle of Conflict or the Interest-Based Relational Approach to guide your choice of approach.

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Jo?o Marques Mira, FRAeS

Capt. TRE/TRI A350/330/320- The ideas, views & opinions expressed in my LinkedIn posts and profiles represent my own views and not those of any of my current or previous employer or LinkedIn.
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In my experience, to best improve conflict resolution skills, practice active listening, seek to understand different perspectives, communicate clearly and respectfully, look for common ground and mutual interests, remain calm and open-minded, and focus on finding mutually agreeable solutions that address underlying needs and concerns, as well as having some empathy.

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3 Apply effective techniques

Once you have chosen an approach, effective techniques can be utilized to facilitate the conflict resolution process. Framing is the way you present the conflict and its possible outcomes to the parties, using positive, neutral, or future-oriented language to frame the conflict as an opportunity for learning. Reframing is the way you restate or rephrase the statements or positions of the parties to reduce hostility, clarify misunderstandings, or highlight common ground. Brainstorming is used to generate and evaluate possible solutions to the conflict, with techniques such as nominal group technique, multi-voting, or criteria matrix. Finally, negotiating helps the parties reach a mutually acceptable agreement through techniques like principled negotiation, integrative bargaining, or distributive bargaining.

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4 Follow up and evaluate

After you have facilitated the conflict resolution process, you need to follow up and evaluate its results. This includes confirming and documenting the agreement, monitoring and supporting the implementation, and assessing and celebrating the outcomes. To ensure that the parties understand and commit to the agreement, use techniques like paraphrasing, summarizing, or writing down the agreement. You can also use periodic reviews, feedback sessions, or coaching to check if the parties are following the agreement and provide them with any assistance or feedback they need. Finally, measure the impact and benefits of the conflict resolution process by using surveys, interviews, or recognition events. Conflict resolution is a vital skill for any team facilitator. By taking these steps, you can help your team achieve better results and relationships.

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5 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Mara Bertani Calvo ??

Agile Coach. Change Manager. Mentoring de carrera. Facilitadora de equipos. Entrenamiento en competencias blandas.
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Para desarrollar habilidades de resolución de conflictos haría foco en dos competencias fundamentales: 1) Comunicación efectiva: Apuntando a una comunicación honesta, logrando una escucha activa y abierta a todas las partes involucradas. 2)Empatía: buscando comprender las emociones y puntos de vista de los otros.

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You're a team facilitator. How can you improve your conflict resolution skills?

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5

1 Understand the sources

2 Choose the appropriate approach

3 Apply effective techniques

4 Follow up and evaluate

5 Here’s what else to consider

Team Facilitation

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You're a team facilitator. How can you improve your conflict resolution skills?

1

2

3

4

5

1 Understand the sources

2 Choose the appropriate approach

3 Apply effective techniques

4 Follow up and evaluate

5 Here’s what else to consider

Team Facilitation

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