You're tasked with giving feedback to a marginalized client. How do you navigate personal biases effectively?

Be open minded to understand the biases.Try to be the cultural differences and diversity.Try to know their language,foods habits.Give them feedback and reassurance

Firstly we must acknowledge that we all carry with us bias. Then, we must then understand the impact of such and how this can affect the client. Tailor your feedback to be without those bias by actively seeking to be better and focused on the client’s work only. Consider writing it down and place yourself in the client’s shoes. If you were receiving such and are from the same marginalised group, how would you feel? If you feel that there is some element of bias and therefore your feedback is not based on the performance of the client then review until you get it right. Talk it through with someone else. Remember it’s not about what is said but how it is received.

"Empathy is about finding echoes of another person in yourself." – Mohsin Hamid I think of empathy as a bridge; it connects you to your client, allowing you to traverse the gap between different perspectives and experiences.

Using inclusive language is the first step towards navigating personal prejudices while providing feedback to an excluded customer. Could you ensure the language you choose is courteous and devoid of potentially unpleasant historical or cultural references? By using neutral language, you draw attention to the performance or behavior rather than the individual. This technique will maintain clarity and focus on the matter at hand in your criticism, showing empathy and compassion while cultivating a constructive and welcoming exchange.

1?? Provide feedback with the underlying message that you want to help them: Receiving feedback can be difficult. Because some of our weaknesses are put on display. To keep clients at ease, provide feedback that says that you want to help them. Adding: “you can come to me if you don’t understand” or “look at this resource” doesn’t hurt! It provides help. 2?? Demonstrate that you were once in their shoes: Not everyone has the same biases. But if you have a story of where you struggled with a certain task, say it. It makes people feel at ease that they are not ‘bad’ at their job, but simply human.