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You’re not sure how to improve your career prospects. How can you use conflict resolution skills?

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Conflict resolution is a valuable skill that can help you advance in your career, whether you’re seeking a promotion, a new role, or a better relationship with your colleagues. Conflict resolution involves finding constructive ways to address and resolve disagreements, misunderstandings, and differences in opinions, values, or goals. It can help you improve your communication, collaboration, and leadership skills, as well as your reputation and trustworthiness. In this article, you’ll learn how to use conflict resolution skills to enhance your career prospects in six steps.

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Chaymae ANAIMI

Project & Program Manager

1 Assess your current situation

The first step is to evaluate your current career situation and identify where you face or anticipate conflict. For example, you may have a conflict with your boss, a co-worker, a client, or a stakeholder. You may also have a conflict within yourself, such as feeling dissatisfied, frustrated, or stuck in your role. Think about how these conflicts affect your performance, motivation, and well-being. Write down the main sources, causes, and impacts of the conflicts you experience or expect.

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Chaymae ANAIMI

Project & Program Manager
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Reconna?tre les Problèmes : Quand un souci se présente avec un chef, un collègue ou un client, notez-le. ?a peut influencer votre travail et votre humeur. Gestion des Conflits : Une communication ouverte et la négociation peuvent apaiser les tensions et consolider les relations. Auto-évaluation : Prenez le temps d'examiner comment vous gérez les conflits. Cela peut aider à mieux travailler en équipe et à progresser professionnellement. Actions : Parlez Clairement : Exprimez vos besoins sans agressivité. écoutez : Essayez de comprendre l'autre personne. Négociation : Recherchez des solutions qui profitent à tous. Médiation : Faites appel à un intermédiaire si besoin. Feedback : Acceptez et donnez des conseils pour s'améliorer.

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2 Define your career goals

The next step is to clarify your career goals and how they relate to the conflicts you identified. What do you want to achieve in your career? How do you want to grow and develop your skills, knowledge, and network? How do you want to contribute to your organization and your field? How do the conflicts you face or anticipate hinder or help your progress towards your goals? Write down your short-term and long-term career goals and how they align or clash with the conflicts you face or anticipate.

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Chaymae ANAIMI

Project & Program Manager
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Reconnaissez l'importance des conflits dans le cadre de votre évolution professionnelle. Ils sont des tremplins possibles pour avancer. Leadership et Résolution de Conflits : Si vous aspirez à diriger, la ma?trise de la résolution de conflits est essentielle. Pratiquez l'écoute active et la négociation pour guider efficacement. Changez de perspective : les conflits sont des occasions de démontrer vos qualités de leader et de renforcer la confiance de votre équipe. Planification Professionnelle : Incorporez la gestion de conflits dans vos plans de carrière. En anticipant les désaccords, vous allez pouvoir continuer à progresser sans heurts. S'autoévaluer et s'adapter est vital pour gravir les échelons avec succès.

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3 Learn conflict resolution skills

The third step in addressing and resolving conflicts is to learn and practice conflict resolution skills. Active listening involves paying attention to the other person, showing empathy, and asking open-ended questions. Assertive communication requires expressing one's own perspective, feelings, and needs without being either aggressive or passive. Problem-solving entails working together to find a mutually acceptable solution that meets both parties' needs and goals without blame, criticism, or judgment. Negotiation involves being flexible and compromising while also protecting one's interests and values. Mediation requires the help of a neutral third party to facilitate communication and problem-solving between conflicting parties in order to reach a voluntary agreement. You can learn these skills by reading books, articles, or blogs; taking courses or workshops; watching videos or podcasts; or joining a peer group or a mentorship program. Practicing these skills through real or hypothetical scenarios with feedback from others will help you reflect on your strengths and weaknesses.

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Chaymae ANAIMI

Project & Program Manager
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Communication : Verbale et non-verbale, elle est fondamentale pour bien résoudre les conflits. Ouverture : Continuez à communiquer clairement, même après un conflit, pour éviter d'autres problèmes. Trouver un Compromis : Parfois, il faut céder un peu pour trouver une solution qui convient à tous. Optimisme : Un esprit positif facilite la coopération et une résolution constructive des conflits. Facilitation : En tant que médiateur, vous pouvez aider à trouver des résolutions équitables. Affirmations comme Oui, et : Ces phrases aident à passer de la confrontation à la collaboration. Questions Pertinentes : Demander pour éclaircir et comprendre les intentions et contribuer à la résolution.

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4 Apply conflict resolution skills

The fourth step is to apply the conflict resolution skills you learned to the conflicts you face or anticipate in your career. This may involve initiating a conversation with the other person, preparing for the discussion, choosing an appropriate time and place, following the steps of the conflict resolution process, and documenting the agreement and the action plan. You may also need to follow up with the other person, monitor the progress, and make adjustments as needed. You should also acknowledge and appreciate the other person’s efforts and cooperation, and celebrate the positive outcomes.

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5 Evaluate your results

The fifth step is to evaluate the results of applying the conflict resolution skills to the conflicts you face or anticipate in your career. This may involve measuring the changes in your performance, motivation, and well-being, as well as the quality of your relationship with the other person, your team, or your organization. You may also need to consider the feedback you receive from others, such as your boss, your co-workers, your clients, or your stakeholders. You should also reflect on what you learned from the experience, what you did well, and what you can improve.

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6 Update your career plan

The sixth and final step is to update your career plan based on the results of applying the conflict resolution skills to the conflicts you face or anticipate in your career. This may involve revising your career goals, identifying new opportunities or challenges, seeking new roles or responsibilities, or pursuing further learning or development. You should also update your resume, portfolio, or profile to highlight your conflict resolution skills and achievements, and showcase them to potential employers or collaborators. You should also continue to use and improve your conflict resolution skills as you advance in your career.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Debbie Larry-Izamoje,fnimn

CEO Brila Media | Sports Media & Broadcast Executive | Communications Strategist| Girls & Women in Football Advocate
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Identify opportunities where conflicts arise in your current role, whether they involve team members, departments, or clients. Learn various conflict resolution techniques like active listening, empathy, negotiation, and mediation to effectively manage conflicts as they arise. Seek feedback from those involved after resolving conflicts to understand what went well and areas for improvement. Demonstrating robust conflict resolution skills can set you apart as a valuable asset within any organization, enhancing your career prospects in the long term.

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You’re not sure how to improve your career prospects. How can you use conflict resolution skills?

1

2

3

4

5

6

7

1 Assess your current situation

2 Define your career goals

3 Learn conflict resolution skills

4 Apply conflict resolution skills

5 Evaluate your results

6 Update your career plan

7 Here’s what else to consider

Strategy

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You’re not sure how to improve your career prospects. How can you use conflict resolution skills?

1

2

3

4

5

6

7

1 Assess your current situation

2 Define your career goals

3 Learn conflict resolution skills

4 Apply conflict resolution skills

5 Evaluate your results

6 Update your career plan

7 Here’s what else to consider

Strategy

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