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Last updated on 2024年8月7日

You're supporting a peer in need. How do you balance empathy with professional boundaries in Peer Support?

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When you're in the role of providing peer support, it's crucial to strike a balance between showing genuine care and maintaining professional boundaries. This balance is vital for both your well-being and the effectiveness of the support you provide. The challenge lies in being a compassionate listener while also safeguarding your own emotional space. Through understanding and respecting this duality, you can be a pillar of support without compromising your professional integrity.

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Dirk Langenstr?her
Laurence Chalmet-Huot

Coaching Analytique | Supervision | Public Speaking Training
Faezeh Elahi

Social worker

1 Understanding Empathy

Empathy is the ability to understand and share the feelings of another. In peer support, it's your gateway to connecting with your peer on a profound level. By actively listening and validating their experiences, you create a safe space for them to express themselves. However, it's essential to remember that empathy does not mean taking on someone else's emotional burden. Instead, it's about being present and supportive without losing sight of your role as a guide rather than a participant in their personal struggles.

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Laurence Chalmet-Huot

Coaching Analytique | Supervision | Public Speaking Training
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Il s'agit de ne pas confondre présence à l'autre et prise en charge de l'autre. La disponibilité consiste à créer un espace d'échange, pas à s'identifier à autrui ou à ses difficultés.

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Dirk Langenstr?her
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Offen gesagt teile ich die Empathie-Definition nicht. Meines Erachtens geht es ausdrücklich nicht um das Teilen. Es geht auch nicht um das Nachempfinden. Es geht um das Verstehen - zumindest für mich. Meine so geliebte Tochter Hannah ist mit 10 Jahren vollkommen unerwartet gestorben. Gott sei Dank wurden wir von einer gro?artigen Frau in unserer Trauer begleitet. Niemals w?re diese so anma?end gewesen, zu behaupten, dass sie den Schmerz mit uns teilt und diesen nachempfinden kann. Ich glaube, dass es bei der Empathie um das Verstehen gehen sollte. Dann ist es auch viel leichter, in meiner Rolle zu bleiben und Grenzen nicht zu überschreiten.

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2 Setting Boundaries

Boundaries are the framework within which peer support operates effectively. They help you define the limits of your role and protect your emotional well-being. It's important to communicate these boundaries clearly from the outset. For example, you might set specific times for support sessions or clarify the types of support you can offer. This clarity helps prevent burnout and ensures that your relationship remains professional, which ultimately benefits both you and your peer.

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3 Active Listening

Active listening is a skill that involves fully concentrating on, understanding, responding to, and remembering what the other person is saying. It's a cornerstone of effective peer support because it shows that you value your peer's thoughts and feelings without judgment. By practicing active listening, you demonstrate empathy and encourage open communication, but it's also important to listen for cues that indicate when it's time to step back or refer your peer to additional resources if their needs exceed your scope.

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Dirk Langenstr?her
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Aktives Zuh?ren ist tats?chlich ein Schlüsselfaktor und zwar im Zusammenspiel mit der Wahrnehmung der K?rpersprache des Gegenübers. Letztlich ist es sehr h?ufig zu beobachten, dass das gesprochene Wort etwas anderes sagt als die K?rperhaltung oder die Mimik. Warum das so ist? Aus meiner Sicht fehlt es vielen Menschen an Authentizit?t. Das ist schade, aber letztlich eine Tatsache, die wir in unsere Kommunikation mit einflie?en lassen sollten.

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4 Emotional Intelligence

Emotional intelligence (EI) is the capacity to be aware of, control, and express one's emotions, and to handle interpersonal relationships judiciously and empathetically. In peer support, high EI allows you to navigate the complex emotions that arise during support sessions. It helps you recognize your emotional responses and manage them effectively, ensuring that you respond to your peer's needs without becoming overwhelmed or over-involved.

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Dirk Langenstr?her
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In diesem Kontext steht für mich die Frage im Raum: Gibt es eigentlich zu viel emotionale Intelligenz? Was ist, wenn sich im Beziehungsmanagement - einem der Grundpfeiler von EI nach Daniel Golemen - die Grenzen verschieben und zu viel N?he zugelassen wird? Das gilt insbesondere bei nahestehenden Menschen. Meine Meinung ist hierzu einfach. Für mich ist EI wie ein Mischpult zu bedienen. Es gibt eine Menge Regler und je nach Situation ist dieser aufzudrehen oder herunterzudrehen. Dementsprechend muss ich z.B. den Regler ?Mitgefühl“ st?ndig im Auge halten und manchmal auch herunter regeln. Wenn mir das ?Regeln“ in beide Richtungen gelingt, erschaffe ich das h?chste EI-Level.

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5 Self-Care Strategies

Self-care is an essential component of maintaining professional boundaries in peer support. It involves activities and practices that you engage in regularly to reduce stress and enhance your well-being. By prioritizing self-care, you ensure that you're in the best possible state to assist others. Whether it's through regular exercise, meditation, or setting aside time for hobbies, self-care helps you recharge and maintain the emotional resilience needed for effective peer support.

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Elia Paulina González

TED Speaker | Promotora de la sororidad | Nobel Peace Prize Summit Delegate Transformando lugares de trabajo en espacios seguros y equitativos | Experta en salud mental y prevención de la violencia
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Brindar apoyo a otras personas puede ser emocionalmente agotador. Por eso es fundamental cuidar de nosotros mismos. En mi caso, he aprendido que es importante establecer límites, delegar tareas y tomar descansos regulares. Practicar actividades que me relajan y me permiten recargar energías, como practicar el ejercicio que más me gusta, meditar, pasar tiempo en la naturaleza y retomar mi higiene del sue?o, así mismo, el acudir a terapia psicológica como parte del mantenimiento de mi salud mental también me ha ayudado a mantener un equilibrio saludable entre mi vida profesional y personal.

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6 Knowing When to Refer

Sometimes, the needs of the person you're supporting may go beyond what you can provide within the scope of peer support. Recognizing when to refer your peer to a professional is a critical aspect of maintaining boundaries. This might include situations where they require medical intervention, specialized counseling, or additional resources. By understanding your limits and having a network of referrals ready, you ensure that your peer receives the comprehensive support they need while keeping the relationship within professional bounds.

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Laurence Chalmet-Huot

Coaching Analytique | Supervision | Public Speaking Training
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Conna?tre ses propres limites en matière de compétences est un élément constitutif du cadre relationnel. Disposer d'un réseau de professionnels capables de prendre le relais afin de pouvoir proposer à la personne que l'on aide de s'adresser à l'un d'entre eux est très utile, cela permet de ne pas laisser cette personne "à l'arrêt" dans le processus de résolution de ses difficultés.

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7 Here’s what else to consider

This is a space to share examples, stories, or insights that don’t fit into any of the previous sections. What else would you like to add?

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Faezeh Elahi

Social worker
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Balancing empathy with professional boundaries is crucial,searching the ways to facing such a challenges require enhancing key skills like active listening, emotional intelligence skills, effective communication to build balance.Although setting professional boundaries help to maintain respectful communication and define limitations but clear boundaries provide professional environment that can give feel respected to peer support.Empathy is essential skill that can satisfaction peer support and understanding empathy help to recognize emotions and experiences of peer support and itself is supportive method. Implementing self-care practices to keep balance and prevent burnout and exhaustion

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Elia Paulina González

TED Speaker | Promotora de la sororidad | Nobel Peace Prize Summit Delegate Transformando lugares de trabajo en espacios seguros y equitativos | Experta en salud mental y prevención de la violencia
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Al apoyar a un compa?ero o compa?era, es importante recordar que: - Cada persona es única: Las necesidades y expectativas de cada persona son diferentes. - La confidencialidad es clave: Respeta la privacidad de tu compa?ero y no compartas información confidencial sin su consentimiento. - El apoyo debe ser mutuo: Las relaciones de apoyo son bidireccionales. En algún momento, puede que seas tú quien necesite el apoyo de tus compa?eros.

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You're supporting a peer in need. How do you balance empathy with professional boundaries in Peer Support?

1

2

3

4

5

6

7

1 Understanding Empathy

2 Setting Boundaries

3 Active Listening

4 Emotional Intelligence

5 Self-Care Strategies

6 Knowing When to Refer

7 Here’s what else to consider

Peer Support

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You're supporting a peer in need. How do you balance empathy with professional boundaries in Peer Support?

1

2

3

4

5

6

7

1 Understanding Empathy

2 Setting Boundaries

3 Active Listening

4 Emotional Intelligence

5 Self-Care Strategies

6 Knowing When to Refer

7 Here’s what else to consider

Peer Support

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