You're struggling with temporary staff performance. How can you maintain client relationships?

To maintain client relationships when facing temporary staff performance issues, address concerns proactively. Communicate openly with clients about challenges and outline steps for improvement. Implement a robust feedback mechanism to gather input from clients and temps. Quickly replace underperforming staff with more suitable candidates and offer additional training. Show commitment by providing regular updates and revising processes as needed. Demonstrating responsiveness and dedication to resolving issues builds trust and reassures clients of your commitment to delivering quality service.

be transparent with your client—acknowledge the issue and reassure them that you’re actively addressing it. Conduct a quick performance assessment to understand where the gaps lie and offer additional training or support to the temporary staff. If necessary, consider replacing underperforming staff to maintain quality. Keep the client updated on improvements and involve them in setting performance expectations. Show your commitment to meeting their needs, and by staying engaged and responsive, you can reinforce trust and preserve a positive working relationship despite the challenges.