In my journey to meet client expectations, I've embraced effective communication as a cornerstone of success Active Listening: I prioritize truly hearing my clients’ needs and concerns, fostering an open dialogue that builds trust. Proactive Updates: My team and I send regular updates to keep clients informed about progress, preventing any surprises down the line. Personalized Solutions: I take the time to tailor our approach, ensuring that every solution aligns with each client's unique objectives By focusing on transparent communication and a client centric mindset, my team and I are turning challenges into opportunities for growth

To meet client expectations effectively, establish clear, transparent communication from the start. Set realistic timelines and deliverables, and regularly update clients on progress or potential roadblocks. Actively listen to their concerns and feedback, ensuring you understand their needs fully. Be proactive in offering solutions when issues arise, and manage expectations by discussing possible trade-offs or adjustments early. By maintaining open, honest, and consistent communication, you’ll build trust and keep the client aligned with achievable goals, ensuring long-term success.

Acredito que a comunica??o efetiva precisa ter o cliente no centro. Trabalhando em uma indústria do mundo de FMCG, normalmente o cliente adquire seu produto para revender. Partindo disso: 1o Devemos come?ar com escuta ativa: Escutar o que o cliente espera sem pensar na resposta antes. 2o Acredito que agora é o momento de entender a DOR do cliente. A expectativa vem de um problema que ele deseja resolver: Seja gerar caixa, trazer clientes novos para a loja, faturar em um momento de alta sazonalidade, entre outros. 3oOferecer uma solu??o para essa dor de acordo com as capacidades da sua empresa. N?o prometer prazos e entregas que n?o podemos atender é importante. 4oFazer follow-up frequente.

Actually, I feel like the things to do is to reset or clear up expectations, not to try and climb back. Sometimes we're not meeting the expectations because the sales we made was never a qualified or relevant sales to make in the first place. I have seen in many instances where people close deals cause they CAN and not because it's the "BEST FIT" so that's the real problem here in my view. Salespeople close deals that are really just problems for the customer success team. Onboarding is tough, adoption fails, client churns.