You’re struggling to measure your performance in IT Management. What’s the best way to track your progress?

Podemos come?ar com: reuni?es de alinhamento com a equipe; defini??o de indicadores que ser?o analisados de acordo com a necessidade; defini??o de prazos para as tarefas; comunica??o objetiva com a equipe; uso de sistemas e dashboards para acompanhar a evolu??o

Through metrics and indicators. Deming once said that "Without data, you are just any person with an opinion", which reinforces that we need to have metrics to know where we really are and how far we need to reach our goals.

To effectively track your progress in IT management, begin by clearly defining your objectives. Establish specific outcomes and deliverables aligned with the strategic vision and mission of your organization. Ensure these objectives support the needs and satisfaction of stakeholders, including customers, employees, and senior management. Formulate objectives that are SMART—specific, measurable, achievable, relevant, and time-bound—to provide a clear and actionable framework guiding your actions and decisions. This foundational step sets the stage for a comprehensive assessment of your performance in IT management.

Através de métricas e indicadores. Deming disse uma vez que “Sem dados você é qualquer pessoa com uma opini?o”, o que refor?a que precisamos ter métricas para saber onde realmente estamos e até onde precisamos para atingir nossos objetivos.

Através de métricas e indicadores. Deming disse uma vez que “Sem dados você é qualquer pessoa com uma opini?o”, o que refor?a que precisamos ter métricas para saber onde realmente estamos e até onde precisamos para atingir nossos objetivos.

Define clear objectives in IT management, then select relevant metrics for performance evaluation. Opt for quantifiable indicators like project completion rate, service availability, SLA compliance, customer satisfaction, and employee engagement. Ensure these metrics align with your objectives and are reliable. For example, project completion rate measures timely and on-budget project delivery, service availability assesses uninterrupted IT services, and SLA compliance tracks adherence to quality standards. Thoughtful metric selection enhances the precision of your performance assessment in IT management.

In the third step of IT management, focus on collecting and analyzing data aligned with your chosen metrics. Utilize surveys, feedback forms, and reports to gather ratings and comments from customers, users, employees, and managers. Leverage software applications and platforms to generate reports and dashboards displaying IT metrics and trends. Conduct audits, reviews, and self-assessment to evaluate IT processes, policies, compliance, strengths, and weaknesses. Consistent and regular data collection, such as monthly, quarterly, or annually, is crucial. Compare collected data with established objectives, benchmarks, and best practices to derive meaningful insights into your IT management performance.

In the final step of IT management, communicate and act on the results of your data analysis by sharing performance outcomes with stakeholders and highlighting achievements and challenges. Solicit feedback, appreciate contributions, and discuss implications with customers, users, employees, and managers. Simultaneously, utilize insights from the analysis to enhance IT management skills and results. Set new or revised objectives, adjust strategies, implement changes, and monitor the impact of actions taken. This iterative process fosters continuous improvement, ensuring adaptability and effectiveness in the dynamic realm of IT management.