You're struggling to manage your time in technical support. How can you turn things around?

Time management is the key to success in technical support. Start by prioritizing tasks based on urgency and importance. Break down larger projects into smaller, manageable tasks, allowing for a sense of accomplishment as you progress. Embrace productivity tools and techniques such as time blocking and the Pomodoro Technique to stay focused and efficient. Remember, each moment presents an opportunity to reclaim control and thrive in your role.

Prioritizing tasks is essential in time management. The following are fundamental elements of time management: 1- All tasks are important and must be distributed to the right people to complete the work within an established deadline 2- Define priorities Tasks must be defined according to the relevance of the activity to be delivered 3- Manage task deadlines. The activity is sometimes not the highest priority but it needs to be delivered within a set deadline to complete the work 4- Distribute tasks Distributing tasks to the right people defines the success or not of an activity or project

Hoje um do maiores tomadores de tempo é o smartphone, a todo momento ele está te chamando, seja para rede social, aplicativo de mensagem e qualquer bobeira ali se v?o 20 minutos ou meia hora. Estipule horários para olhar o celular, deixe na gaveta, virado com a tela para baixo e coloca meta de olhar as 10 da manh? e as 15 horas por exemplo. Você vai sentir seu dia mais produtivo e você menos ansioso.

The key to prioritise the task and by prioritising the task we can manage the work. Time management is really imp and by prioritising means we are distributing our time for perticular task and by doing this we can utilise our time in best way and achieve the target

Agreed. Just basic old-fashioned prioritizing according to what the stakeholders need or have defined in the project are what should rule your timeline.

SMART tools can be instrumental in setting goals and deadlines. However, when working as a team, remember the following points: 1- Tools are important but they are efficient as long as the team is trained and motivated to achieve goals and deadlines 2- Creating measurable and achievable deadlines and goals are essential to keeping a motivated team and satisfied customers 3- More important than any tool is keeping the work team aligned and determined to maintain the goals.

Definir metas e prazos realistas é fundamental para uma gest?o eficaz do tempo. As metas fornecem dire??o e os prazos mantêm o foco e a motiva??o. Utilizar os critérios SMART (específicos, mensuráveis, alcan?áveis, relevantes e com prazo) ajuda a garantir que suas metas sejam bem definidas e realizáveis. Comunicar claramente essas metas e prazos para clientes e equipe é essencial, permitindo ajustes quando necessário.

Working in support often brings unplanned work, as support tasks appear, when they occur. So when planning for a project also plan ahead how much time you can realisticly dedicate besides your unplanned work. If possible leave room so that urgent support topics can still be managed while your overall scope is not in danger.

Achieve more by setting SMART goals and deadlines. SMART goals keep you focused and motivated, while clear communication ensures everyone's on the same page. Update plans as needed to maintain realistic expectations.

Estabelecer metas e prazos n?o realistas podem dar cabo da sua motiva??o e lhe fazer se sentir um fracasso. Metas e prazos podem lhe ajudar a alcan?ar os seus alvos a pensar de forma realista e a trabalhar de forma organizada. Sem metas e prazos o técnico acaba por fazer qualquer coisa que lhe apare?a a frente sem considerar as prioridades. Um das piores coisas para um técnico é trabalhar no silencio quando tem que comunicar. A falta de comunica??o pode levar um usuário ao desespero, principalmente quando se sente bloqueado, por isso comunicar com os usuários ou clientes é uma boa forma de lhes manter informados e confiantes na sua solu??o.

No suporte técnico, ferramentas e técnicas podem melhorar sua eficiência. Use um calendário para agendar tarefas e pausas, e sistemas de tickets ou CRM para gerenciar solicita??es. A técnica pomodoro ajuda a dividir o trabalho em intervalos produtivos. Listas de tarefas ou quadros kanban visualizam seu progresso, enquanto softwares de gerenciamento de projetos facilitam a colabora??o com a equipe.

No suporte técnico, várias ferramentas e técnicas podem ajudar a organizar e otimizar o tempo. Isso inclui o uso de calendários ou planejadores para agendar tarefas, sistemas de tickets ou softwares de CRM para gerenciar solicita??es de clientes, temporizadores ou a técnica pomodoro para dividir o trabalho em intervalos e fazer pausas regulares, listas de tarefas ou quadros kanban para visualizar o fluxo de trabalho, e softwares de gerenciamento de projetos ou ferramentas de colabora??o para coordenar e comunicar com a equipe

Conquer your workload! Utilize tools like calendars, ticketing systems, and to-do lists to organize tasks, track progress, and collaborate effectively. Break down work into manageable chunks with timers or the pomodoro technique, and don't forget to schedule breaks for peak performance.

Tools such as Kanban, CRM or any ticket system are extremely important for a team to deliver successfully. The leader or manager of the activity must always be aware of the following points: 1- If the work team is aligned with what is being proposed in the chosen system. 2- Tools are important to analyze whether there are bottlenecks in the delivery of activities, a critical view allows you to optimize services for a more effective result. 3- Before demanding goals and results, have a critical and empathetic view of whether the proposed workflow is appropriate to the reality of available resources and the work environment

Identificar processos repetitivos no suporte técnico e buscar automatizá-los sempre que possível, economizando tempo e recursos.

Distra??es e interrup??es s?o grandes obstáculos na gest?o do tempo, pois prejudicam a concentra??o e reduzem a eficiência. Para evitá-las, é crucial identificar e eliminar fontes de ruído, desordem e notifica??es que possam interferir no trabalho. Definir limites e expectativas claras com clientes, equipe e gerente sobre disponibilidade é importante. Aprender a dizer n?o a solicita??es irrelevantes ou n?o urgentes também ajuda a manter o foco nas tarefas prioritárias.

To stay on track on longterm projects I have dedicated timeslots throughout the week where I am marked as busy in my calender, so I can concentrate on making progress. Depending on how much you are involved on your support work, you should also consider disableding notifications during that time and inform your colleagues, that you will be busy for the next hour or so. For me it's also best to have a set goal for a specific timeblocker, so I know I am staying in my set project scope and I feel accomplishment when reaching this goal.

Distra??es e interrup??es podem prejudicar a produtividade no suporte técnico. Identifique e elimine fontes de ruído e notifica??es. Defina limites claros com clientes e equipe sobre disponibilidade. Aprenda a recusar tarefas n?o urgentes ou irrelevantes para o seu trabalho.

This is specially for those who work remote roles. Create a place in your home that has the feel of an office. This gets you in the mood to zoom in on your task and close them out. I listen to music in the background, personally and it allows my stay in a state of extreme focus and alertness.

Silence the chaos! Eliminate distractions, set boundaries, and prioritize ruthlessly to reclaim your focus and crush your workload.

We need to remember that everything is a priority...we will drop balls, but which ones can we drop with minimal fall out. Then prioritize your work load and communicate to the parties affected.

Revisar e avaliar regularmente o desempenho é essencial para aprimorar as habilidades de gest?o do tempo no suporte técnico. Acompanhar e analisar o tempo gasto em diferentes tarefas, clientes e projetos ajuda a identificar o que funciona e o que n?o funciona. Solicitar e aceitar feedback de clientes, equipe e gerente é importante para aprender com erros e acertos. Além disso, celebrar conquistas e recompensar-se por cumprir metas e prazos pode ajudar a manter a motiva??o e o foco.

Aperfei?oe seu tempo! Monitore seu desempenho, busque feedback e comemore suas conquistas. Aprenda com erros e acertos para se tornar um mestre da gest?o de tempo no suporte técnico.

Often we think, that if we don't reach a goal we made a mistake or we were not good enough. But we have to remember that continuouse improvement means making mistakes and learning from them. So when we notice, that something is not working for us, we can adapt, change or simply leave it out, if possible. Everyone is working best on their own way and we need to figure out what our best way of working may be. Test it out, fail, adapt, and test it out again. Stay in this loop. Keep failing. This is the way to improve.

Para aprimorar suas habilidades de gest?o do tempo no suporte técnico, revise e avalie seu desempenho regularmente. Acompanhe quanto tempo você dedica a diferentes tarefas e solicite feedback de clientes e colegas. Aprenda com seus erros e celebre suas conquistas ao cumprir metas e prazos.

Sometimes you may be spending much time due to your proficiency and knowing your way around the systems you support. A hack for me, identify a senior engineer who knows the system better and knows their way around. Ask them for tips and guidance, and a simple counsel like that can do the trick.

Seek Training and Development: Invest in ongoing training and development opportunities to enhance your skills and knowledge in technical support. Stay informed about emerging technologies, trends, and best practices through relevant courses, workshops, and certifications. Continuously expanding your expertise equips you to tackle challenges more effectively and adapt to evolving industry demands.

Prioritize Tasks: Respond to critical issues first before addressing less urgent ones. Ticketing System: Implement a ticketing system to organize and track customer issues. Set Clear Goals and Deadlines: Establish clear goals for each day or week, and set deadlines for completing tasks. Break Tasks into Smaller Steps: Break down larger tasks into smaller, more manageable steps. Time Blocking: Allocate specific time slots for different tasks throughout the day. Regularly Review and Adjust: Periodically review your time management strategies to identify what's working well and what needs improvement. Adjust your approach accordingly to optimize efficiency.

Use techniques like setting deadlines for each task, using time-blocking methods, and delegating when possible to maximize productivity. Approach challenges with a problem-solving mindset, seeking solutions rather than dwelling on obstacles.

Reconhecer meus limites e aprender a dizer n?o a tarefas adicionais que possam comprometer minha capacidade de gerenciar meu tempo de forma eficaz no suporte técnico.